Interflora Portugal Reviews 

Very disappointing service — flowers never delivered

The flowers I ordered for my friend’s birthday were never delivered.

Someone contacted her one week before the planned delivery date, mistakenly thinking that was the delivery day, and told her they would call her back on the actual date to arrange delivery. That never happened.

I tried calling the same number that had contacted her, but no one answered. I also contacted customer service and, so far, I’m still waiting for a response.

It’s extremely disappointing, especially when ordering flowers for a special occasion. I certainly won’t be using Interflora again.

Very poor service. Didn't delivery the flowers on the day and provided not update on that day. If you charge a premium price you need to deliver a premium service. Unfortunately did not happened.

Should have come a little earlier but other than that it was well appreciated by the recipient and very beautiful.

I ordered flowers for a funeral in Italy on 10 July 2026. Indicate the time on the comments as it was impossible to do on the box for the date. Immediately sent an email requesting to confirm they would take into consideration the time on the comments, as it was for a funeral not a party. Never received an answer, even after 2 more emails. Received confirmation of the delivery some 5 hours after the funeral. Requested again confirmation about the time of the delivery…. No answer at all. It was really a very bad experience and certainly I will never buy from them again.

Disappointment, easy to buy, but the quality of the bouquet is very poor, very expensive.

I placed an order with Interflora Portugal on 29/05/2026 for delivery on 01/06/2026. The order was confirmed, but the flowers were never delivered on the scheduled date.

I contacted customer support and only received an automatic ticket confirmation. After that, no real response, no explanation, no solution and no refund confirmation.

This is completely unacceptable. The order was for a specific date and personal occasion, so a late delivery is meaningless. Very poor service and very poor customer support.

Order no: 1104112899
Ticket no: 2181430

Worst experience ever! No communication, no delivery...

I placed order 1103482607 for bouquet delivery on March 30th between 10:00 AM and 2:00 PM. My order wasn't delivered until 7:00 PM. As a result, my bouquet was delivered March 31st only. The company didn't respond to emails.

Absolute scam! if you check their Instagram you will see that a lot of people never get the order nor their money back! it’s incredible how many are scammed by this company! I don’t recommend this service to anyone! you will just loose money!

Very terrible!

If you want to have a reliable delivery on time, dont order there.

I ordered some flowers for my girlfriend on a friday. I chose the following saturday as the date for the delivery. So they said the delivery time on saturday is somewhere between 10 am and 9 pm. So My girlfriend waited the whole day for the delivery. In the afternoon, i asked them When the delivery will arrive and they answered anytime until 9 pm. I began getting sceptical because there was only step 3 out of 6 in the Order process, so Not Even in the delivery process. The flowers were Not delivered on that saturday, in contrast to the Promise. On sunday, i requested the Order again and they Said that the flowers could Not be delivered, cause nobody was there. This was a ridiculous lie because she lives with 7 people and she waited the whole time. Of course, The company couldnt prove that the flowers were in the delivery process that day. They said on sunday there will Not be a delivery, so the „next try“ will be on monday. I wrote multiple Mails, that i want to cancel it and get a refund, because the whole Point of delivering the flowers on the day i booked it wasnt fulfilled. There was no Chance to get a refund at this Company. The flowers finally arrived on monday afternoon.

So i have to say, if you are interested that your flowers will be delivered on the day you booked it, dont choose interflora.
Dont trust the advertise they made on Website.

Very unreliable, very untrustworthy company, very bad service.

Item wasn´t delivered on time.

The company is incapable of meeting the deadlines it promisses.
I've ordered a bouquet of flowers which could be delivered that day (according to the site) two days prior the delivery date.
Untill now nothing as been delivered and only the payment has been accepted.

People will often only review something when they're not satisfied so I'll tell you about my experience.

I've seen many flower stores with bad reviews. This one was one of the best I found in the region I was trying to get flowers to.
I ordered them for Valentines and she got them at around 11:30, looking like expected. The bouquet is in good condition, I'm satisfied and I'll probably buy from them again.
It really was important, so I'm relieved.

Even with the storms these past few days, mostly rain at this time being. I was pretty unsure if it would even arrive in the first place.

Of course it depends where you order to, especially internationally is simply hard to pull off. It seems like some people order to far places, I don't think it's unusual that that's hard.
Less traveling obviously turns out better in most cases.

Thank you Interflora

I bought flowers online for my grandmother after being misled by a deceptive offer on the website. Their webpage states that they provide 24-hour deliveries across Europe. I placed the order in advance, but it was never delivered. They charged me, and despite my complaints, they have not responded. What’s surprising is that there are thousands of customers facing the same issue.

I ordered birthday flowers for my mom in Portugal. I entered the address correctly, but they attempted to deliver to a different city. They called and said that I should request a refund. There is no clear way to contact them, other than an online form, which I used, but no response. Then I received an email saying that the arrangement had been delivered, which was not true. The issue has not been rectified. Poor customer service process.

4 days after I contacted the company, they provided a refund.

Very convenient. However, what was delivered was different from what I ordered. I ordered the Christmas Joy, Large, which has red flowers and pine tree (spiky) leaves, but the delivered order had orange flowers instead of red and did not have e the pine tree leaves.

Order with Interflora Portugal on 26th November, it wasn’t delivered and until now 08th December I haven’t receive my refund. I already send a lots of emails but no answer.
Poor service, not recommended.

Thank you, Interflora Portugal team, for your reliable, beautiful flower deliveries that bring joy and smiles across every occasion. Truly appreciated!

Highly suggest not to use the service. I've tried using it 3 times on 3 different but important personal occasions. All 3 times failed - no delivery and a refund. Moreover, the 3rd time there was not even a contact from support mentioning that the delivery will not occur. So I've spent around 6h at home waiting for delivery that never happened.

What a trash service overall.

Flowers arrived the day after I ordered then as expected. good service, highly recommend. Not sure why there are so many on here saying its a scam, got me worried after I ordered but they arrived.