HURR Reviews 

3,409
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of gorgeous designer dresses, noting how easy it is to find the perfect outfit for weddings and special occasions. People love the user-friendly platform, sharing details about the simple booking process and smooth communication with lenders. Many consumers also emphasize that renting is an affordable, sustainable alternative to constantly buying new clothes for every event. Some reviewers were not happy with customer service, mentioning unhelpful responses, slow communication, and frustrating experiences when items arrived damaged or in the wrong size. A few customers also noted complications regarding policies for lost or damaged goods.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items frequently arrive in perfect condition... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the platform as seamless and... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, reliable, and a... See more

Quality

Consumers find quality to be positive, noting items arrive in perfect condition and look gorgeous. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer service, marked by a notable lack of consensus. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing first rental experience! Owner super friendly, speedy to reply and helpful on sizing. Beautiful dress was hand delivered and I felt lovely in it. Then, like Cinderella, it had to go back….ti... See more

Company replied

Rated 5 out of 5 stars

Have really enjoyed using HURR recently for a few important events I’ve had to attend. It just makes more sense than having to buy something new each time you need to attend something. It has so far b... See more

Company replied

Rated 5 out of 5 stars

Fantastic collection, so much to choose from and all my favourite designers. Dress arrived promptly and literally ready to wear. Renter kept me in the loop, clear messages explaining when the dress w... See more

Company replied

Rated 5 out of 5 stars

I rented a dress from HURR for a wedding abroad, I knew what I was looking for and when I found it I was so happy! Everything was super easy from selecting dates to rent the dress to all communication... See more

Company replied


Company details

  1. Full dress rental service
  2. Evening dress rental service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,409)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 would recommend to all!!!

Excellent platform, has saved me more than once with last minute dress hires. Dresses are always exceptional and the process for hiring is very fast and easy to navigate. Would recommend HURR to all!!!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

I love using Hurr for every wedding I…

I love using Hurr for every wedding I attend - easy, affordable, sustainable and makes me look like I have a much more impressive wardrobe than I do :)

21 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Natalia,

Thank you so much for this lovely review! We're so glad HURR has become your go-to for weddings - it's amazing to hear you feel like you've got a wardrobe to match every occasion. Thank you for continuing to choose us!

The HURR Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website, quick delivery and responsive times

5 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Laura,

Thank you for taking the time to leave a review! We're so pleased to hear you found the website easy to use and that your delivery was quick and hassle-free.

The HURR Team

Rated 5 out of 5 stars

Super easy to use

Super easy to use, clear instructions all-round great service.

19 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi there,

Thank you for the review! So glad you found the process super easy and the instructions clear throughout.

The HURR Team

Rated 5 out of 5 stars

Amazing first rental experience

Amazing first rental experience! Owner super friendly, speedy to reply and helpful on sizing. Beautiful dress was hand delivered and I felt lovely in it. Then, like Cinderella, it had to go back….till next time!
Wonderful process will definitely repeat for another special
Occasion,

27 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Amanda,

Thank you for such a lovely review! So glad your lender was friendly and quick to help with sizing, and that you felt amazing in the dress. This is exactly what we aim for!

The HURR Team

Rated 5 out of 5 stars

Another fantastic rental

Another fantastic rental, I had only chosen the dress about 12 hours before the event and was able to pick it up from my lenders house, everyone loved it!

22 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Fallon,

Thank you for the review! So glad your lender could come to the rescue, and that the dress was a hit with everyone.

The HURR Team

Rated 5 out of 5 stars

Victoria was amazing she answered all…

Victoria was amazing she answered all questions quickly, the jumpsuit was perfect

22 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi there, thank you for the lovely review! So glad Victoria could answer your questions quickly and that the jumpsuit was perfect for you. - The HURR Team

Rated 5 out of 5 stars

dress for an event

Hired a beautiful dress for an event. Arrived in perfect condition. App is easy to use and the process was smooth. Would 100% recommend

1 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Katy, thank you for this lovely review! So glad the dress arrived in perfect condition and the whole process was smooth.

The HURR Team

Rated 5 out of 5 stars

Fantastic experience! Highly recommend

Fantastic experience - I actually hired a “Managed” dress and the whole experience was fantastic. So easy and reliable and I felt so so special in the dress ! The returns label that came with it helped make returning so smooth and easy.

15 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Aisha, thank you for this wonderful review! So glad your Managed rental felt so special, and that the returns label made sending it back nice and simple.

The HURR Team

Rated 5 out of 5 stars

Have hired 2 dresses this season so far…

Have hired 2 dresses this season so far and it’s been super easy, straightforward and zero stress! Already have another dress for this weekend. I work in events so I require lots of outfits, and this has become my new favourite platform. So many gorgeous choices and really reasonably priced.

Booking process is so easy, especially if managed by Hurr. Would recommend!

24 July 2026
Unprompted review
HURR logo

Reply from HURR

Hi Nicholette, thank you for such a detailed review! Love that HURR has become your go-to for events with so many gorgeous, reasonably priced options, and that our Managed bookings make things extra easy.

The HURR Team

Rated 5 out of 5 stars

**Great first experience**

**Great first experience**

I used HURR Rent for the first time and had such a positive experience! Everything was smooth and easy from start to finish, and the whole process was really straightforward. I’d definitely use HURR again and would happily recommend it to others.

13 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi there, thank you for the lovely review! So glad your first HURR experience was smooth and straightforward from start to finish.

The HURR Team

Rated 5 out of 5 stars

Another great rental

Another great rental, such an easy platform to use and such a fab range of dresses!

13 August 2026
Unprompted review
HURR logo

Reply from HURR

Hi Olivia, thank you for the lovely review! So glad you're enjoying the range on offer and finding the platform easy to use time after time. See you for your next rental!

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