As always, the service was diligent, On time and the parts are spot on, thank you for that However, the differences between the ProtoLabs app and the ProtoLabs Network app. make it a bit confusing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was confusion between the economy and express service. I sent the job to the wrong place and lost a few days. The brand X company would handle this seamlessly.
Company replied
Our Sales Rep Derrick Lopez did an outstanding job in taking care of getting our most recent order processed. We had slight hiccup in getting the order placed on line, he picked up the ball and ran... See more
Company replied
We've been using protolabs since it was named 3d Hubs amd since day one we were super happy about their services. Especially the personal assigned account executives. You know someone cares about your... See more
Company details
Written by the company
Protolabs Network (formerly “Hubs”) is a digital manufacturing platform made up of more than 250 trusted manufacturing partners around the world. It is part of Protolabs’ global manufacturing services, which combines a global manufacturing network with in-house factories for quick-turn parts. Its services include CNC machining, 3D printing, injection molding and sheet metal fabrication to help designers and engineers produce custom parts, from prototypes to full production runs.
Contact info
Danzigerkade 23A, 1013AP, Amsterdam, Netherlands
- +44 20 3966 9208
- networksupport@protolabs.com
- hubs.com
4.2
Great
879 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Problems with Hubs
No Problems. Anita Ayavong was responsive, Hubs Network delivered as promised, on time, parts look good, and I felt that the pricing was reasonable. ★★★★★
Different story for local Protolabs. It took two days to get a quote back (unacceptable) and the eventual pricing for one part was equal to four from Network. Not impressed here. ☹☹☹☹☹
3 August 2026
After inspection parts were deformed…
After inspection parts were deformed during packaging, submitted ticket and no response
17 August 2026
Beautiful parts
Beautiful parts! These parts are very accurate and look great. Keep up the good work!!
3 August 2026
Reply from Protolabs Network
Hi Doug,
Thanks for your feedback - we’re glad you had a great experience. If you need anything else, please feel free to reach out to us.
Best,
Protolabs Network
Problem solving by rep
My representative helped me solve DFM problems effectively by suggesting alternatives instead of presenting obstacles.
22 June 2026
Reply from Protolabs Network
Hi Brady,
Thanks for your review, great to hear that our team offered such stellar support on your design. We appreciate the feedback and hope to work with you again in the future.
Best regards,
Protolabs Network
no issue with the service but the apps can be confusing.
As always, the service was diligent, On time and the parts are spot on, thank you for that
However, the differences between the ProtoLabs app and the ProtoLabs Network app. make it a bit confusing at first when you are used to one and you need to use the other.
4 August 2026
Reply from Protolabs Network
Hi François,
Thank you for your feedback, we’re glad to hear that you were happy with your experience.
We also really appreciate your comments on the confusion around hubs.com and protolabs.com, as we further integrate our systems. We’re always looking to improve, and your input helps us to do that. If you’d like to share more details, feel free to reach out at networksupport@protolabs.com.
Best regards,
Protolabs Network
ProtoLabs and their Network are a great fabrication resource.
ProtoLabs and their Network are a great source for 3D Printing, CNC Machining, and other fabrication processes. Their prices and lead-times are competitive and dependable. Additionally, they have great customer service and the knowledge base on their website is an excellent source for selecting materials and designing for manufacturability.
30 July 2026
Reply from Protolabs Network
Hi there,
Thanks for your review, great to hear that you find us a reliable company at a competitive price point! I appreciate your feedback on our customer service team and available resource. We appreciate the feedback and hope to work with you again in the future.
Best regards,
Protolabs Network
Diligents
Isues transmited to me very effectivelly through their webpage, Isues resolved quickly thanks to their knowladge and the items arrived at my lab a week early than expected!
28 July 2026
Reply from Protolabs Network
Hi Carles,
Thanks for your review, great to hear that you had a great experience and received your parts early!. We appreciate the feedback and hope to work with you again in the future.
Best regards,
Protolabs Network
It Always worked perfekt for me!
24 July 2026
Reply from Protolabs Network
Hi there,
Thanks for your feedback - we’re glad you had a great experience. If you need anything else, please feel free to reach out to us.
Best,
Protolabs Network
Order Delays, Revised Pricing, and Missed Expectations
We requested a quotation for specific components and placed our order on 17 July 2026, based on a quoted lead time of 22 working days. Although this timeline was already extremely tight for our project requirements, it was still manageable.
Nearly three weeks into the process, we contacted the company for a progress update to ensure production was on schedule. We were very disappointed to learn that the order had not yet entered production. Instead, we were presented with a revised quotation that included a 45% price increase and an extended lead time of 30 working days.
This unexpected change has caused a significant delay to our project, resulting in considerable financial impact and putting our company's reputation at risk with our own customers.
6 August 2026
Unprompted review
Reply from Protolabs Network
Good afternoon
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
This isn’t what we aim to deliver, and we’d like to understand what happened. We would love to speak to you so please feel free to reach out to us at networksupport@protolabs.com with your details and order number so we can investigate and help resolve this.
Best regards,
Protolabs Network
Highly competitive speed + quality + pricing
Intuitive Web-GUI
Personal support, when needed
Competitive pricing
Fast production + delivery
High-quality machining
22 July 2026
Reply from Protolabs Network
Hi Wolfgang,
Thanks for your feedback - we’re glad you had a great experience. If you need anything else, please feel free to reach out to us.
Best,
Protolabs Network
ordering
I was impressed with the ease of ordering and the turn-around time. The parts are currently undergoing testing/evaluation, and if all goes well I intend to reorder.
9 July 2026
Reply from Protolabs Network
Hi Doug,
Thanks for your feedback - we’re glad you had a great experience. If you need anything else, please feel free to reach out to us.
Best,
Protolabs Network
Overcharged for one piece when I…
Overcharged for one piece when I thought I was ordering 8 pieces. Went somewhere else to complete the order at a significant savings.
9 July 2026
Reply from Protolabs Network
Hi there,
Thank you for your feedback, and we’re sorry to hear about the issue with the unit count.
We understand how frustrating this must have been. Please reach out to us at networksupport@protolabs.com so we can investigate and help resolve this.
Kind regards,
Protolabs Network
Excellent quality and delivery service
Excellent quality and delivery service.
Excellent communication with the team and quick support when you need it.
8 July 2026
Reply from Protolabs Network
Hi Julian,
Thanks for posting your review, great to hear that the service matched your quality and delivery expectations. We appreciate the feedback and hope to work with you again in the future.
Best regards,
Protolabs Network
Ordering was clear and fast
Ordering was clear and fast, part arrived before it was scheduled, part was very clean and useable upon arrival without any fine tuning on my part.
3 July 2026
Reply from Protolabs Network
Hi Steve,
Thanks for your feedback - we’re glad you had a great experience. If you need anything else, please feel free to reach out to us.
Best,
Protolabs Network
Quick response and fast delivery
1 July 2026
Reply from Protolabs Network
Hi Juan,
Thanks for taking the time to leave your review, great to hear that you found our service matching your expectations. We appreciate the feedback and hope to work with you again in the future.
Best regards,
Protolabs Network
There were delays in your process.
There were delays in your process.
The build lines on the model were very pronounced.
There were offset line on both legs and trunk of the figure model.
This model took more time to finish than any other printed model using the same material and process.
I would have complained, but determined that it would have delayed my process further.
14 June 2026
Reply from Protolabs Network
Hi Colin,
Thanks for your review. We're sorry to hear about your experience with the quality of your end-parts.
This isn’t the standard we aim for, and we’d like to make things right. Please contact us at networksupport@protolabs.com, and we’ll look into this for you.
Kind regards,
Protolabs Network
Products didn't come in spec after…
Products didn't come in spec after assurance that the specs were attainable after an initial standard Protolabs order came in out of spec. Return/refund process was slow. Not real likely to use this service again.
29 June 2026
Reply from Protolabs Network
Hi there,
Thank you for your feedback, and we’re sorry to hear about the issue with the missing specifications on your order.
We understand how frustrating this must have been, and this is not the experience we want for our customers. WE appreciate your cooperation while we replace this order with our Quality Resolutions team.
If you need further support, please don't hesitate to contact us at networksupport@protolabs.com with your details so we can assist you directly.
Good communication-delivery timing
Good communication, clear responses and accurate timing.
All products received with good quality.
23 June 2026
Reply from Protolabs Network
Hi Erik,
Thanks for your review, great to hear that you were happy with our products and communication. We appreciate the feedback and hope to work with you again in the future.
Best regards,
Protolabs Network
We're very frustrated with how this order was handled
We're frustrated with how this has been handled. We were shipped damaged parts, rejected 8/18 pieces for damage, submitted our rejection reports and photos, and held a call to review next steps that no one from Protolabs attended. Since then, we've been redirected to a self-service dispute form instead of getting a substantive response. With our excellent relationship over the past few years, this is very disappointing.
19 June 2026
Reply from Protolabs Network
Hi Jonathan,
Thank you for your feedback, and we’re sorry to hear about the issue with the quality of the end-parts, as well as the service you've recieved.
We understand how frustrating this must have been, and this is not the experience we want for our customers. We appreciate your cooperation while review with our Quality Resolutions team.
If you need further support, please don't hesitate to contact us at networksupport@protolabs.com with your details so we can assist you directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.