HelloSafe Reviews 

796
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have just used HelloSafe for the first time to compare travel insurance for a couple of upcoming trips. Their comparator is very clear and useful to determine the best value for the covers we were... See more

Rated 5 out of 5 stars

NHS GOS4 - I’m now realising my loss of glasses caused by MS is a qualifying category. It was a symptom of my illness that caused the replacement to be necessary. I also know as I’m short on ti... See more

Rated 5 out of 5 stars

Lots of seemingly un-biased information that I've been asking myself for years. Like 'how many megabytes do I really need?' It's well laid out with summaries. Very clear, not too dry, just the info... See more

Rated 1 out of 5 stars

I have read articless this company released an article about its travel safety index, which Ph is the top 1 dangerous country and changed it due to Ph government critizism. I am waiting for their resp... See more

Company replied

Company details

  1. Insurance broker
  2. Travel Insurance Company

Written by the company

HelloSafe is a leading platform for comparing financial products (insurance, credit, investments) across multiple countries. Powered by unique and robust proprietary technology, HelloSafe provides users worldwide with hundreds of free, anonymous, and instant comparison tools and calculators, along with expert, up-to-date content. Our platform empowers everyone to make the best financial decisions and find the right offer at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

796 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(796)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with their support

I have just used HelloSafe for the first time to compare travel insurance for a couple of upcoming trips. Their comparator is very clear and useful to determine the best value for the covers we were looking for.
There was a technical issue with the insurance for the second trip. I contacted them and they replied immediately to my email and were able to solve the problem very quickly. Edouard was very courteous and effective in his communication. A+++
I would certainly use them again based on my experience.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

never had an answer for my question

never had an answer for my question . Will look for another insurance company. thanks

14 April 2026
Unprompted review
HelloSafe logo

Reply from HelloSafe

Hello,

We are sorry to hear about your experience, however we were unable to find any request from you in our records, whether via chat, email, WhatsApp, or phone. This is all the more surprising as our team at HelloSafe is highly responsive, with instant replies across our channels and a maximum 24-hour response time for emails. We therefore believe this review may have been intended for another company.

We would love the opportunity to assist you and clarify the situation. Please feel free to reach out to us directly through any of our available channels so we can look into this together.

We hope to hear from you soon!

The HelloSafe Team

Rated 5 out of 5 stars

NHS GOS4

NHS GOS4 - I’m now realising my loss of glasses caused by MS is a qualifying category.

It was a symptom of my illness that caused the replacement to be necessary. I also know as I’m short on time…
I’ll probably pay, whilst my usual opthalmologist can apply for GOS4 code.

Of course this now means I’ll have confidence when I go to my usual Specsavers branch.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

So Trustpilot removed my review of this company

So Trustpilot you remove reviews, mainly because it's unsubstantiated. Yet this company's making the Philippines, number 1 in their list of most dangerous country - is in itself the most unsubstantiated ever. Obviously, they set out to make that claim for the Philippines without even setting foot in the country. Even if they said they set their own rubrics for this kind of list, it still does a lot of damage. Even if they claim they removed the list already, it still did damage. So thanks for removing reviews like this from people like me! I am just defending what isn't true said about the country.

1 August 2025
Unprompted review
Rated 3 out of 5 stars

The information is up to date

The information is up to date. I was checking to see if the cost of eye exams had risen since I was at my optometrist, about one year ago. Apparently the cost hasn't risen, which is certainly good news for me, since I am retired, and living on a limited budget. So, yes this information was quite useful. Thank you for helping me keep up to date!

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Hellosafe review of the Philippines

Hellosafe based from real talk youtube video, it is absolutely unjust to rank the Philippines as one of the non-safe areas for tourism. This assessment lacks any real basis and fails to consider the true situation on the ground. Filipinos are among the kindest and warmest people in Asia, known for their hospitality and welcoming nature towards foreigners. Such categorization is simply unfair and overlooks the reality of the vibrant culture and safety that the Philippines offers.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Surveys may do harm, if you made a mistake be accountable and apologize

I have read articless this company released an article about its travel safety index, which Ph is the top 1 dangerous country and changed it due to Ph government critizism. I am waiting for their response on the list change and still nothing came up. Objective criteria should be unbiased. Now, I have doubts on their "objective" rankings.

21 June 2025
Unprompted review
HelloSafe logo

Reply from HelloSafe

In response to the concerns raised, and despite the many criteria carefully analyzed in our study, we made the decision on June 20 to suspend the publication of the content in question. This was done as a precautionary measure to avoid any risk of misinterpretation or stigmatization.
The content has been fully removed from all our platforms. We sincerely apologize for any confusion or frustration this may have caused.

Rated 1 out of 5 stars

Don't use PHILIPPINES to get more attention online!

HelloSafe is using The Philippines to get more attention in Internet. They know that the Filipinos are the top active online users in the world. To get their "So called, Hello Safe survey". Philippines are known for HOSPITALITY and HAPPY PEOPLE. The country doesn't have active shooting everyday in "School for Children", "Groceries Store", or "Stealing Amazon Parcel at their doors" unlike other country. The people in the Philippines treating other country's people as part of the Family. Unlike other country, they "Burn in the Desert", "Rape", 'Dismembered", and "Maltreated or Abuse" them while providing the act of service that run's to their blood and culture.

20 June 2025
Unprompted review
HelloSafe logo

Reply from HelloSafe

In response to the concerns raised, and despite the many criteria carefully analyzed in our study, we made the decision on June 20 to suspend the publication of the content in question. This was done as a precautionary measure to avoid any risk of misinterpretation or stigmatization.
The content has been fully removed from all our platforms. We sincerely apologize for any confusion or frustration this may have caused.

Rated 1 out of 5 stars

The hellosafe site is not very useful

The hellosafe site is not very useful, as the travel safety ratings are completely incorrect.
The ratings are not based on any semblance of reality.
Hope that this company fails as that what it deserves so its terrible ideas can disappear with it.

6 June 2025
Unprompted review
HelloSafe logo

Reply from HelloSafe

Thank you for taking the time to share your opinion. We’re sorry to hear that you did not find our content useful. We understand that perceptions of safety can vary, and we appreciate you taking the time to share your opinion.
However, we'd like to clarify that the HelloSafe Safety Index is built upon a rigorous and transparent methodology. It is based on 35 carefully selected indicators, grouped into five key categories: natural disaster risk, societal violence, involvement in armed conflicts, healthcare infrastructure, and militarization. These indicators are drawn from trusted and globally recognized sources, including various UN agencies (UNDP, WHO, UNODC, etc.), the World Bank, and international research organizations such as the IEP, SIPRI, and EIU.
Our goal is to offer a comprehensive and multi-dimensional view of national safety, beyond just crime statistics. For instance, we factor in the frequency and impact of natural disasters, political stability, access to healthcare, and even international conflict involvement—all of which play critical roles in the overall safety of a country.
We welcome constructive input and are continuously working to improve the accuracy and relevance of our index. Should you wish to share specific concerns or data, we would be glad to consider them for future updates.
Thank you again for engaging with our work.

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