Hedon Reviews 

586
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning visual style, exceptional craftsmanship, outstanding build quality, and very lightweight design of the helmets. Consumers also highlight the incredibly helpful and courteous staff, alongside a responsive customer service team that always goes out of their way to assist. Some reviewers were not happy with sizing inconsistencies, mentioning that certain items fit much smaller than anticipated compared to standard sizing charts. However, a few people also noted experiencing frustrating delivery delays, long waiting times, and slow responses regarding order resolutions or missing parts.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality, lightweight... See more

Quality

People report positive experiences with quality, highlighting the stunning design, premium materials, and... See more

Customer service

Users describe positive interactions with customer service, noting that support teams are helpful, friendly,... See more

Service

Clients share positive opinions on service, noting that staff are professional, helpful, and attentive to... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A truly awesome helmet. The quality is outstanding and the look is phenomenal. Truly the best helmet I've ever had. Hedon's service is top-notch, and you can tell how much love went into making the he... See more

Rated 5 out of 5 stars

Exceptional customer service, UPS messed this up great time, but Hedon folks hasn't dropped the ball! I can't provide feedback on the helmet and gloves yet, as I've just received them yesterday. Hope... See more

Rated 5 out of 5 stars

This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they... See more

Rated 5 out of 5 stars

Amazing helmet, I love the style. Thanks for offering a lighterweight helmet for eBikes/eScooters. Buying, shipping experience were great. I'm not in love with the buckle yet, but hope using... See more


Company details

  1. #34 of 39 best companies in Motorcycle Equipment Store

About Hedon

Written by the company

Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.

Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.

Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

586 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(586)

172 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing quality on a bespoke helmet

I have purchased several Hedon helmets over the years and, generally, I have been very satisfied with their quality.

Unfortunately, my experience with the most exclusive and expensive helmet I have purchased from Hedon — a fully bespoke helmet that I personally designed — has been very disappointing.

The helmet features a custom gold cross, and after only a very minor scratch, the gold finish/paint chipped off surprisingly easily. I own other Hedon helmets that have occasionally suffered small knocks or even accidental drops, and while they may show a small mark, the paint has never come off like this.

For a bespoke product at this price level, I expected the finish and durability to be considerably better. It is particularly disappointing that the helmet I invested the most in is the one that has shown the poorest resistance.

I like Hedon and have been a repeat customer, which is precisely why this experience has been so disappointing. I don’t believe the quality of this particular finish is consistent with the price or with the standard I have experienced from my other Hedon helmets.

20 August 2026
Hedon logo

Reply from Hedon

Hi Javier,

Thank you for your feedback, and we’re sorry to hear about the issue with the finish on your bespoke helmet.

Every Hedon helmet, particularly our custom pieces, is handmade and carefully inspected throughout production before being approved for dispatch. We have reviewed our correspondence regarding your order but cannot find any previous report from you concerning the gold cross or its finish.

Hedon helmets are covered against defects in materials and manufacturing. Physical damage, normal wear and tear, or damage arising from use, handling or storage would not normally fall under the warranty.

We would nevertheless be happy to assess this properly. Please contact our Customer Services team with photographs of the affected area and your order details so that we can review whether this is a manufacturing issue and advise you accordingly.

As a returning Hedon customer, we’re particularly sorry to hear that this helmet has not met the standard you experienced with your previous purchases.

Hedon Customer Services

Rated 4 out of 5 stars

Nice product, good service, expensive shipping

Ordered a helmet and larger cheek pads in separate orders. Sent my measurements to someone at Hedon to verify, but it was still a bit big. So ordered the cheek pads. Both are amazing beautiful quality items, but the shipping cost from the UK. WOW! I get it for the helmet, it's a big item, but those cheek pads could have been tossed in a tyvek envelope and shipped for much less. Only gripe. Otherwise, I love my helmet!

5 August 2026
Rated 5 out of 5 stars

5 ⭐ experience

5 ⭐

Both Gina and Anne were excellent and gave me options to try before going straight to selling me additional linings for the helmet , i certainly didn’t feel pressured into buying other items before all options with the current product were explored.

A very good experience and has only enhanced the Hedon experience

Thank you

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Hedon glove replacement

I ordered a pair of gloves, they fitted but a bit on the small side, l asked if they could be exchanged, no problem was the prompt response, a pre paid label was emailed, l now have my very nice gloves, excellent service 👍

15 August 2026
Unprompted review
Rated 3 out of 5 stars

Well I ordered gloves with a discount…

Well I ordered gloves with a discount code that I received faster than I expected and gloves were exactly as advertised. And the gloves are great so no complaints. But I ordered a helmet and visor a month and a half ago, which the gloves I ordered weeks after go great with, and there's been no change in the status since. Just that I ordered them. So at this point I have no idea if I'll even end up getting the helmet and visor. I've had this happen with another brand only to be eventually told that they're out of stock of the items after a month of waiting when it was in stock when I ordered it. So my experience was great with the gloves I bought but since I bought them because they match the helmet I haven't received or know if I'll ever receive it, I'll have to say my experience hasn't really been a good one.......or pending at best.

31 July 2026
Rated 5 out of 5 stars

Noticeable Clink

July 28th, 2026, my 37th birthday, after seeing a light show at a racetrack near New York City’s only Casino, I saw the vision for the neighborhood, I reviewed newsletter emails I received and saw an email from Reg, Co-Founder of Hedon who shared a promo code on my Free Shipping order I conducted that night. I am so absolutely thrilled with my purchase, it is from a British Manufacturer or brand and is composed of the right material, Brass, similar to: Ceramics; Pewter; Sterling Silver; Wood; Glass and Stone, manufactured by European countries with monarchies Christianity as a State Religion, the UK and Denmark, this kind of discernment results in companies like Yale, lock manufacturer. The keyring does make a unique clinking sound whenever I handle my keys and the brand will get exposure to those inspecting my keys in my gym locker room for example! 🇬🇧

28 July 2026
Rated 5 out of 5 stars

1st time customer, extremely happy w/ Hedon!

Okay to start off I tend not to trust marketing in general. However most of the images and video footage seemed to be from their actual factory showing their construction and materials. Considering the price being about $250 USD higher than my current Arai and $500 or more less than other high end helmet options my new Heroine Racer 2.0 is completely amazing.

The quality of the materials, paint finish and design is better than anything I have seen under any brand. So much lighter than my current helmet. Better visibility in all directions. So far good enough ventilation for even hot riding days in my testing and easy to control with the multi position visor. Also super simple to install your favorite intercom system. Truthfully the amazing retro looks and style just really make this helmet stand out. Highly recommended company!

28 July 2026
Rated 1 out of 5 stars

Beware

I purchased a custom herion racer helmet in medium and I can't even get it past my ears.
I have been riding for 35 years.
I own 12 helmets
I wear medium in Bell, Arai, Alpinestars, Icon, AGV, and HJC.
I went back forth with customer service for over 2 weeks sending them videos, dimensions, pictures, etc etc and they are still convinced I do not know how to put a helmet on my head! Ha! Ha!
I just gave up, I'll find a tiny person to give it to.

10 August 2026
Unprompted review
Hedon logo

Reply from Hedon

Hi Tim,

We’re sorry that the fit of your helmet was not right for you and for the frustration caused by the subsequent correspondence.

Hedon sizing is brand-specific, which is why we provide our own sizing guide and offer optional Size Insurance for Custom and Made-to-Order helmets. When ordering, you advised that you had not previously tried a Hedon helmet and selected Medium based on the size you wear in other brands.

As your helmet was custom-made specifically for you and Size Insurance was not selected with the order, it would not normally qualify for a size exchange. Nevertheless, we offered a one-time exception allowing an exchange, subject to the applicable Size Insurance and return shipping costs.

We’re sorry we were unable to reach a resolution that fully met your expectations and appreciate your feedback.

Hedon Customer Services

Rated 1 out of 5 stars

Absolutely awful Customer Service from…

Absolutely awful Customer Service from Hedon once they got my money. I placed a special order helmet six weeks ago even though I said ideally needed the helmet within about three weeks. Now they are not returning my calls and today no one is even picking the phone up at their office. Beware

10 August 2026
Unprompted review
Hedon logo

Reply from Hedon

Hi David,

We’re sorry for the frustration caused by the wait. Your selected helmet was out of stock when ordered and is therefore being handmade in our workshop, as indicated by the lead-time message shown on the product page.

Your order is already in production. As the process involves several stages, including painting, drying and finishing, it unfortunately cannot be safely expedited.

We appreciate your patience and will send you a dispatch confirmation as soon as your helmet is ready.

Hedon Customer Services

Rated 2 out of 5 stars

Poor fit, extremely slow customer service

After measuring multiple times and using the provided charts I ordered a helmet and gloves that should have been slightly large—I was very much looking forward to the comfort and quality they tout. Both products were too small and the quality seems just ok. Getting a response for a return/refund has taken a full week so far, and still no return response.

28 July 2026
Hedon logo

Reply from Hedon

Hi Josh,

We’re sorry for the delay with your return request. A technical issue with our recently updated returns system meant your original submission did not reach our Customer Services team correctly.

This has now been fixed, and your prepaid return label has been sent. Once the items are received and inspected, we’ll make sure your refund is processed promptly.

We appreciate you bringing this to our attention and hope the resolution addresses the experience reflected in your review.

Aaron
Customer Services Supervisor

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