October 1st in-store order with exclusive offer from Nick Wheeler
On September 14th, I received an email from Nick Wheeler explaining the start and growth of Charles Tyrwhitt with an exclusive offer of 25% off. I carefully read the email and responded thoughtfully stating that I’d visit early October and consider purchasing.
I arrived at Charles Tyrwhitt WTC at around 9:30am, 30 minutes before the store opened and patiently waited for the store to open, looking at the window displays. While waiting, I noticed “The Modern Gentleman’s Handbook” in store through the window and took action to recommend the title to the NYPL to purchase for library patrons to borrow and read.
At around 9:45am, Christian turned on the lights of the store and approached the locked doors from the inside to answer to my wave. I stated that I understand that the store will open at 10am. Another Charles Tyrwhitt sales associate arrived for work and quickly changed, transforming into a tailored look.
At 10am, I was kindly greeted by Christian to enter the store. Once inside, I was asked about how I am doing and how Christian can help. I shared with Christian that I’d like to purchase buttondowns. He asked if was a customer of Charles Tyrwhitt and if I knew my size to which I replied yes. We looked at whether there were any of my desired buttondowns on the shelves and Christian recommended that we order the shirts for delivery to my delivery address. I shared the specific style of buttondowns with Christian which was the Semi Spread Egyptian Cotton Deco Weave Buttondown in White and that I’d like 4, 2 with button cuffs and 2 with French Cuffs. Unfortunately, Christian said that the French Cuff in my preferred style were unavailable. Alternatively, I selected 4 button cuff buttondowns.
At the register, I shared my billing address and shipping address with Christian while the other sales associate circled around Christian and I, then spoke to 3rd sales associate who appeared for the first time dressed in a tailored look. Once in the cart, I shared with Christian, my exclusive code received from Nick Wheeler via email. Christian applied the code and then asked for payment. I asked if partial cash and the remainder Apple Pay payment on the balance would suffice and Christian accepted. I respectfully unhandled the cash and coins to Christian and he adjusted the balance for me to pay the remainder through Apple Pay.
I inquired in whether Christian could stamp my Charles Tyrwhitt rewards card for the 4 buttondowns purchased and he accepted, stamped my rewards card 4 times and then printed my receipt.
Christian then took my over to the shelve where were first looked for buttondowns and reviewed the transaction, showing that he correctly ordered my preferred style, color white, size and quantity.
We mutually thanked each other and I exited the store a happy customer.
I say that I am dissatisfied with the lack of French cuffs available in my preferred style, color, size and quantity as well as the lack of acceptance of donated shirts while already applying a discount, coupon code or exclusive offer.
I also say that I exited a happy customer not a pleased one. The customer service I received from Christian was sensational. When it comes to my hedonism, I want the most attractive not the most respectful because the most respectful would expose to anyone.
8 October 2021
Unprompted review