Like many others we have been using Heat Factors for many years. Once again we are fully satisfied with the speed and efficiency in dealing with a fault that completely closed down our system during t... See more
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Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.
H1, Midlothian Innovation Centre , EH25 9RE, Edinburgh , United Kingdom
I have been a Heatfactors customer for many years now . On a recent visit from Darren he said my boiler had reached the end of its life , he explained in detail why . I received a quote and a date for fitting the new boiler quickly . Darren is a very competent engineer my new boiler was fitted and up and running in a day . The area was left tidy and clean . Once again 10/10 to Darren and Heatfactors I wouldn’t hesitate to recommend them .
Reply from Heatfactors ltd
Like many others we have been using Heat Factors for many years. Once again we are fully satisfied with the speed and efficiency in dealing with a fault that completely closed down our system during the weekend.
Reply from Heatfactors ltd
Heatfactors Ltd is a highly experienced, professional service that is truly customer focussed. They've been our go to service for the last 15 years for all things central heating and plumbing, from fitting an entire bathroom, installing gas fires and servicing / maintenance! Darren just fitted a new Hive V4 thermostat - his efficiency, patience (spending time explaining the system to us), personable attitude and courteous engagement was exemplary, and reflective of the company's high standards and professionalism! Thank you Darren and Heatfactors!
Reply from Heatfactors ltd
We have used Heat Factors several times now. They are professional courteous and helpful. Darren is efficient and quickly solves problems- he knows our heating system well. All this at competitive prices 
I wouldn’t hesitate to recommend Heat Factors 
Reply from Heatfactors ltd
I have been using Heatfactors for many years, including having the boiler replaced by them. I find them very reliable, pleasant to deal with, and good at communicating about when they come, and anything I need to know about the heating system.
Reply from Heatfactors ltd
Excellent customer service. Came within an hour, got heat working and hot water back on. Polite and friendly
Reply from Heatfactors ltd
I have been using Heatfactors for a few years now and they are brilliant. They always do a great job and are happy to take the time to answer any questions and provide advice. I have recommended them to friends who have also become customers. Heatfactors is a reliable company that employ excellent engineers. Highly recommend.
Reply from Heatfactors ltd
Darren from heatfactors was very helpful, on time, called ahead and explained the work he’d done/what to look out for in future. Will be recommending them to anyone who asks for a plumber.
Reply from Heatfactors ltd
perfect comms, great efficient service !
Reply from Heatfactors ltd
Friendly, efficient, clean and professional
Reply from Heatfactors ltd
Replacement Boiler
This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work area. The old boiler was quickly removed and the new one installed using the existing hole for the flue and pipework. All the old system and waste was removed.
The new boiler was commissioned and tested and Darren ran through the operation and controls, and installed our usual program. All very smooth, no hiccups, neat and tidy.
I would have no problem recommending Heat Factors.  
Reply from Heatfactors ltd
Superb service and detail provided  for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage. 
Darren was superb at identifying and mending many of the issues that a previous company had missed. He was so clear and identified the next steps for us to get everything up and running again. Thanks so much. 
Reply from Heatfactors ltd
Heatfactors have been looking after our and our wider family's central heating maintenance needs since the late 1980's when my parents had a full system installed by one of the businesses founders and in the early 2010's on a full system house extension inc underfloor system for us. Most recently Darren did a full boiler replacement for us and executed the job, including new Hive controller, flawlessly, in a single day. His attention to detail, care and clean working were a pleasure to experience. 
Many Thanks - Great Job Darren and to Heatfactors for a competitive price for the job as well!
Pleasure to do business with you all again.
Reply from Heatfactors ltd
Engineer arrived on time as promised. Did a very good job fitting a replacement cooker hob in my kitchen. Would use again.
Reply from Heatfactors ltd
Heatfactors are great….have used them for all my plumbing jobs from a new boiler to random issues for many years now…...lovely team who have always come quickly to help in an emergency.
Reply from Heatfactors ltd
We always use HeatFactors to service and fix our boiler and wouldn't look anywhere else. Prompt, professional and friendly
Reply from Heatfactors ltd
Proactive, helpful and high quality work.
Darren & Kieran were at our property throughout and helped us with a major refurb of our heating and hot water system - the work proved to be far more challenging than anticipated but they explained the issues clearly and helped come up with solutions to resolve and get us to where we wanted to get to.
Reply from Heatfactors ltd
Was recommended Heatfactors for a plumbing emergency. Darren got to us even before the allotted time and promptly fixed the leaks, clearly explaining all that he was doing and why. Will certainly use again.
Reply from Heatfactors ltd
When my old boiler stopped working, Darren came promptly to assess the problem and, sadly, found it was beyond repair, leaving me without hot water and heating. Heatfactors came up with the goods and Darren came on a Saturday to fit the new boiler. He is conscientious, thorough and meticulous. He fitted the new boiler and spent time checking everything was working properly. He explained what he was doing and kept me informed about timing. I'm very grateful to him for giving up part of his weekend.
Reply from Heatfactors ltd
HeatFactors service our heating system each year. Darren was prompt, efficient and everything was left spick and span.
Reply from Heatfactors ltd
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