Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its prompt, courteous, and professional service. Many reviewers specifically mention the engineer, Darren, highlighting his helpfulness, efficiency, knowledge, and excellent communication skills. People appreciate the thoroughness of the service, with engineers often going above and beyond to identify and fix issues, sometimes even unrelated ones. Consumers also value the company's reliability and responsiveness, especially in emergency situations. The company is commended for its ability to quickly resolve problems and restore heating and hot water. Many reviewers have been long-time customers, expressing their continued satisfaction with the company's services over the years and recommending them for various plumbing and heating needs.

Based on these reviews

Rated 5 out of 5 stars

Like many others we have been using Heat Factors for many years. Once again we are fully satisfied with the speed and efficiency in dealing with a fault that completely closed down our system during t... See more

Company replied

Rated 5 out of 5 stars

We have used Heat Factors several times now. They are professional courteous and helpful. Darren is efficient and quickly solves problems- he knows our heating system well. All this at competitive pr... See more

Company replied

Rated 5 out of 5 stars

I have been using Heatfactors for many years, including having the boiler replaced by them. I find them very reliable, pleasant to deal with, and good at communicating about when they come, and anythi... See more

Company replied

Rated 5 out of 5 stars

I have been using Heatfactors for a few years now and they are brilliant. They always do a great job and are happy to take the time to answer any questions and provide advice. I have recommended them... See more

Company replied

Rated 5 out of 5 stars

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage. Darren was superb at identifyi... See more

Company replied

Rated 5 out of 5 stars

Replacement Boiler This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work... See more

Company replied

Rated 5 out of 5 stars

Heatfactors have been looking after our and our wider family's central heating maintenance needs since the late 1980's when my parents had a full system installed by one of the businesses founders a... See more

Company replied

Rated 5 out of 5 stars

When my old boiler stopped working, Darren came promptly to assess the problem and, sadly, found it was beyond repair, leaving me without hot water and heating. Heatfactors came up with the goods and... See more

Company replied

Rated 5 out of 5 stars

Heatfactors Ltd is a highly experienced, professional service that is truly customer focussed. They've been our go to service for the last 15 years for all things central heating and plumbing, from f... See more

Company replied

Rated 5 out of 5 stars

Darren from heatfactors was very helpful, on time, called ahead and explained the work he’d done/what to look out for in future. Will be recommending them to anyone who asks for a plumber.

Company replied

Rated 5 out of 5 stars

Heatfactors Ltd undertook two jobs for me - a service on the central heating boiler & fitting a single lever kitchen tap. The engineer spotted Carbon Monoxide leakage from the boiler's heat exchanger... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! They sorted us out with a really big problem! We only ever use Heatfactors, and would definitely recommend them to anyone, for both heating and plumbing. Special call out to Steve... See more

Company replied

Rated 5 out of 5 stars

We put in an emergency call to Heatfactors mid-day Friday when we lost our heating and gas hob, thinking we might be in for a cold weekend. But Darren arrived within a couple of hours and managed to g... See more

Company replied

Rated 5 out of 5 stars

Darren & Craig arrived promptly to replace our ageing boiler. They were very pleasant, tidy and knowledgeable and finished the job quicker than expected. They had the new boiler up and running showe... See more

Company replied

Rated 5 out of 5 stars

Was recommended Heatfactors for a plumbing emergency. Darren got to us even before the allotted time and promptly fixed the leaks, clearly explaining all that he was doing and why. Will certainly u... See more

Company replied

Rated 5 out of 5 stars

Once again, HeatFactors to the rescue. Heat for hot water was not turning off. Darren was soon on the job and the issue was properly fixed. I have always had excellent results from HeatFactors and wo... See more

Company replied

Rated 5 out of 5 stars

Darren very efficiently fitted our new Hive system and serviced the boiler. He was very knowledgeable and also very patient in helping me get Hive to remove the previous hub from my account (from a p... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Came within an hour, got heat working and hot water back on. Polite and friendly

Company replied

Rated 5 out of 5 stars

Proactive, helpful and high quality work. Darren & Kieran were at our property throughout and helped us with a major refurb of our heating and hot water system - the work proved to be far more challe... See more

Company replied

Rated 5 out of 5 stars

Heat factors is a great company to work with, very professional and helpful. Darren who came on site was on time, explained what was required and did an excellent job. I’d recommend Heat factors to... See more

Company replied

Rated 5 out of 5 stars

Engineer arrived on time as promised. Did a very good job fitting a replacement cooker hob in my kitchen. Would use again.

Company replied

Rated 5 out of 5 stars

Very prompt response to a special call-out request. The fault was quickly identified by Darren on arrival and rectified with a new part fitted in a tidy manner. Very pleased with the Heatfactors servi... See more

Company replied

Rated 5 out of 5 stars

Heatfactors are great….have used them for all my plumbing jobs from a new boiler to random issues for many years now…...lovely team who have always come quickly to help in an emergency.

Company replied

Rated 5 out of 5 stars

Thanks Darren for checking out the boiler yesterday and for noticing and fixing the leak in an unrelated stp-cock! I've had great service over the years from Heat Factors.

Company replied

Rated 5 out of 5 stars

Really quick to respond to the request and the service was affordable compared to other quotes. The guys were really professional and got the service done very quickly. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Excellent communication and quality of service in planning and execution. When there was an unexpected change of plan I was kept informed. Not for the first time have I felt in good hands with this... See more

Company replied

Rated 5 out of 5 stars

We always use HeatFactors to service and fix our boiler and wouldn't look anywhere else. Prompt, professional and friendly

Company replied

Rated 5 out of 5 stars

So relieved to have a working boiler again - thank you Darren (and team!) for getting us back up and running so professionally. Much appreciated.

Company replied

Rated 5 out of 5 stars

HeatFactors service our heating system each year. Darren was prompt, efficient and everything was left spick and span.

Company replied

Rated 5 out of 5 stars

Darren was prompt and efficient, explained everything, described what the issues were and what he addressed, and also provided guidance on what might need updating to the system should I choose to do... See more

Company replied

Rated 5 out of 5 stars

Prompt, courteous & professional - we have used Heatfactors for five years now. Darren the engineer on duty was excellent

Company replied

Rated 5 out of 5 stars

As always prompt response and a small problem solved very quickly. Can thoroughly recommend.

Company replied

Rated 5 out of 5 stars

Great job. Excellent service. Darren was very pleasant. Work carried out in no time at all.

Company replied

Rated 5 out of 5 stars

Annual boiler service carried out efficiently, as ever. Darren was true to the good practice of Heatfactors, a reliable company I have used since 2015 - for boiler troubleshooting, maintenance, servic... See more

Company replied

Rated 5 out of 5 stars

Darren came back despite complications with the service agreement. He was considerate and very efficient in sorting the boiler issue. Thank you

Company replied

Rated 5 out of 5 stars

I have been using Heatfactors Edinburgh for many years now personally and for my rental portfolio. Excellent service, always reliable and at a extremely fair rates. No hesitation in recommending🤩

Company replied

Rated 5 out of 5 stars

Heatfactors and Darren were very helpful with finding and fixing a leak. Thank you!

Company replied

Rated 5 out of 5 stars

New boiler installed Efficient, tidy and pleased with the work.

Company replied

Rated 5 out of 5 stars

Friendly, efficient, clean and professional

Company replied

We perform checks on reviews


Company details

  1. Central Heating Service
  2. Commercial Agent
  3. Gas company
  4. Gas engineer
  5. Gas installation service
  6. Plumber

Written by the company

Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

New boiler

I have been a Heatfactors customer for many years now . On a recent visit from Darren he said my boiler had reached the end of its life , he explained in detail why . I received a quote and a date for fitting the new boiler quickly . Darren is a very competent engineer my new boiler was fitted and up and running in a day . The area was left tidy and clean . Once again 10/10 to Darren and Heatfactors I wouldn’t hesitate to recommend them .

28 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

hi Karen,
thank you for your review it is very much appreciated by us all

Rated 5 out of 5 stars

Finding and repairing a fault

Like many others we have been using Heat Factors for many years. Once again we are fully satisfied with the speed and efficiency in dealing with a fault that completely closed down our system during the weekend.

20 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

hi Alistair,
many thanks for your review it is appreciated

Rated 5 out of 5 stars

Heatfactors - Delivering high standards and professionalism

Heatfactors Ltd is a highly experienced, professional service that is truly customer focussed. They've been our go to service for the last 15 years for all things central heating and plumbing, from fitting an entire bathroom, installing gas fires and servicing / maintenance! Darren just fitted a new Hive V4 thermostat - his efficiency, patience (spending time explaining the system to us), personable attitude and courteous engagement was exemplary, and reflective of the company's high standards and professionalism! Thank you Darren and Heatfactors!

20 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

hi Ray,thank for your review it was a pleasure as usual working for you

Rated 5 out of 5 stars

We have used Heat Factors several times…

We have used Heat Factors several times now. They are professional courteous and helpful. Darren is efficient and quickly solves problems- he knows our heating system well. All this at competitive prices
I wouldn’t hesitate to recommend Heat Factors

17 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

hi louise ,many thanks for your review it is appreciated

Rated 5 out of 5 stars

I have been using Heatfactors for many…

I have been using Heatfactors for many years, including having the boiler replaced by them. I find them very reliable, pleasant to deal with, and good at communicating about when they come, and anything I need to know about the heating system.

10 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for you review we appreciate it

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Came within an hour, got heat working and hot water back on. Polite and friendly

2 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review

Rated 5 out of 5 stars

I have been using Heatfactors for a few…

I have been using Heatfactors for a few years now and they are brilliant. They always do a great job and are happy to take the time to answer any questions and provide advice. I have recommended them to friends who have also become customers. Heatfactors is a reliable company that employ excellent engineers. Highly recommend.

3 October 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

hi Mandy pleasure working for you many thanks for your review it is appreciated

Rated 5 out of 5 stars

Great service

Darren from heatfactors was very helpful, on time, called ahead and explained the work he’d done/what to look out for in future. Will be recommending them to anyone who asks for a plumber.

25 September 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review Sarah it is much appreciated

Rated 5 out of 5 stars

Replacement Boiler

Replacement Boiler
This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work area. The old boiler was quickly removed and the new one installed using the existing hole for the flue and pipework. All the old system and waste was removed.
The new boiler was commissioned and tested and Darren ran through the operation and controls, and installed our usual program. All very smooth, no hiccups, neat and tidy.
I would have no problem recommending Heat Factors.

9 September 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

Kenny it was a pleasure many thanks for your review

Rated 5 out of 5 stars

Superb service and detail provided for…

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage.

Darren was superb at identifying and mending many of the issues that a previous company had missed. He was so clear and identified the next steps for us to get everything up and running again. Thanks so much.

12 September 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

hi Corrina your review is much appreciated glad we could help

Rated 5 out of 5 stars

Great Service and Good Pricing

Heatfactors have been looking after our and our wider family's central heating maintenance needs since the late 1980's when my parents had a full system installed by one of the businesses founders and in the early 2010's on a full system house extension inc underfloor system for us. Most recently Darren did a full boiler replacement for us and executed the job, including new Hive controller, flawlessly, in a single day. His attention to detail, care and clean working were a pleasure to experience.
Many Thanks - Great Job Darren and to Heatfactors for a competitive price for the job as well!
Pleasure to do business with you all again.

26 July 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks Alistair for your 5 star review it is much appreciate
best regards
heatfactors

Rated 5 out of 5 stars

Engineer arrived on time as promised

Engineer arrived on time as promised. Did a very good job fitting a replacement cooker hob in my kitchen. Would use again.

3 September 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Heatfactors are great….have used them…

Heatfactors are great….have used them for all my plumbing jobs from a new boiler to random issues for many years now…...lovely team who have always come quickly to help in an emergency.

22 August 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Quality service every time

We always use HeatFactors to service and fix our boiler and wouldn't look anywhere else. Prompt, professional and friendly

11 August 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

glad to have helped review much appreciated

Rated 5 out of 5 stars

Great service levels

Proactive, helpful and high quality work.
Darren & Kieran were at our property throughout and helped us with a major refurb of our heating and hot water system - the work proved to be far more challenging than anticipated but they explained the issues clearly and helped come up with solutions to resolve and get us to where we wanted to get to.

18 August 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

was a challenge Colin but we got there in the end many thanks for your review it is appreciated

Rated 5 out of 5 stars

Was recommended Heatfactors for a…

Was recommended Heatfactors for a plumbing emergency. Darren got to us even before the allotted time and promptly fixed the leaks, clearly explaining all that he was doing and why. Will certainly use again.

30 July 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

Hi David,

Many thanks for taking the time to leave a review.

Glad to have helped in this instance and look forward to any future work you require us for.

Rated 5 out of 5 stars

When my old boiler stopped working

When my old boiler stopped working, Darren came promptly to assess the problem and, sadly, found it was beyond repair, leaving me without hot water and heating. Heatfactors came up with the goods and Darren came on a Saturday to fit the new boiler. He is conscientious, thorough and meticulous. He fitted the new boiler and spent time checking everything was working properly. He explained what he was doing and kept me informed about timing. I'm very grateful to him for giving up part of his weekend.

24 May 2025
Unprompted review
Heatfactors ltd logo

Reply from Heatfactors ltd

Thank you for taking the time to leave us a great review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look