Hears Reviews 

1,268
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Quick delivery, and after years of using earplugs but still having disturbed sleep, Hears have been the only ones to make a difference! I’m sleeping better than ever, and eventhough they are more expe... See more

Rated 1 out of 5 stars

Terrible service. Ear plugs didn't work for me - it happens - so sent back for refund per 100 day promise. Had to use their return postage (£7 when it would only cost £2 max in post) they confirmed... See more

Company replied

Rated 5 out of 5 stars

I bought some ear plugs to fit underneath my helmet when I am out on the bike and after some research I decided to buy from Hears. What a great choice, they fit great and after years of wearing foam e... See more

Rated 2 out of 5 stars

I’ve just received your earplugs and want to return them straight away; they don’t meet my expectations at all. The noise reduction is minimal; my wax earplugs do the job five times better. These ear... See more


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3.6

Average

TrustScore 3.5 out of 5

1k reviews

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3.6

All reviews

(1,268)

892 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought these mainly for concerts but…

I bought these mainly for concerts but started using them in loud restaurants too. They make conversations easier without blocking everything out. I didn’t expect to use them that often but they’ve become useful. They’re easy to keep in a pocket so I just carry them now.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Earplugs were not a good fit expensive return process

Earplugs were not a good fit and blocked out much less noise than anticipated. I purchased them for $58 + $8.95 shipping. (All AUD).

Asked for a refund - had to convince an AI email bot that I want a refund and that I have tried everything in my power to make it work.

Even after, I had to wait for the "human" team to approve my request, despite the fact that they have a 100-day payback guarantee on the website.

Now that the refund request has been approved, I have to pay $25.11 in shipping costs to ship the product back.

I still have to print it, go to Auspost and note that it has an Australian return address, which should cost $10.50 for parcels, so they're clipping the ticket one more time.

To recap, despite refund guarantees, it took me a significant effort to get a reund (hopefully I will actually get it) but they will charge you over $30 in shipping costs to buy/return the $58 product.

21 July 2026
Unprompted review
Hears logo

Reply from Hears

Hi Adam, we are truly sorry for the frustration and hassle you have experienced throughout this process, and we apologize for the difficulty in getting your request managed. While we do offer a 100 day return window, our policy outlines that return shipping costs are the customer's responsibility unless an item arrives damage, defective or incomplete.

Return shipping fees are calculated based on your location and the nearest return hub assigned to process your item. Because these rates are set directly by logistics providers, we do not have any ability to override or alter those costs. Because we want to ensure your package is received smoothly and your refund is completed without further delay, please email us directly at support@hears.com and ask for Alliah. She will personally review your case status and monitor your return to get this resolved for you.

Rated 1 out of 5 stars

These are cheap Chinese junk

These are cheap Chinese junk. Hard plastic and no comfort. Not only are they garbage, but they offer no tracking until it arrives at your door. Super shady!

20 July 2026
Unprompted review
Hears logo

Reply from Hears

Hi Bryan, we are truly sorry to hear that the items did not meet your expectations for comfort and quality, and we apologize for the frustration this experience has caused. Our products are built to meet specific manufacturing standards, though we understand that personal preferences for fit and material differ.

Regarding shipment updates, full tracking is available through your local carrier, though tracking information takes time to update as packages transfer between sorting facilities during high-volume periods. Because we are unable to locate matching account details from this review alone, please email your order information directly to support@hears.com and ask for Alliah so she can personally review your case and work to get this resolved for you.

Rated 1 out of 5 stars

Refund never happened...

I bought 3 pairs.. after reading an article online. Very disapointed with the quality and efficiency of the product. Went for a refund. Had to pay again 10€ to send back. And now more than a month after they received my package, no refund...

20 July 2026
Unprompted review
Hears logo

Reply from Hears

Hi Gregoire, we sincerely apologize for the delay and the frustration this situation has caused. Waiting over a month for a refund is far from the experience we want for our customers. To clarify our process, return postage fees are set by logistics providers and are standardly customer-borne unless an item arrives damaged, defective, or incomplete.

While those costs are non-negotiable, a long waiting period for your refund is certainly not our standard. When items reach us, they must undergo mandatory quality checks at our warehouse before a refund can be authorized, and our team is currently managing a high volume of inquiries which has unfortunately extended processing times for some returns. Because your return requires a manual review, please email directly to support@hears.com and ask for Alliah. She will personally trace your returned package with the team and ensure your refund is finalized as quickly as possible.

Rated 2 out of 5 stars

Bad Quality

Ordering, shipping, and packaging all good. Issue is the quality of the product. EXTREMELY cheaply made, and offers little to no hearing protection. The “acoustic filter” that they apparently spent years deigning is an extremely thin plastic film - nothing like the renders they like to show that looks like a metal puck. I know this as the back piece of cheap plastic (that is made to look like metal), pops off extremely easily and reveals pretty much no special components inside. Just a piece of thin plastic film. Do not waste your time.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

The material feels better than I…

The material feels better than I expected when I first opened the package. They do not feel flimsy or cheap in hand. I have used them several times and they still keep their shape nicely. The fit also feels steady without being too tight. I like that they are easy to clean and put away after use. For a simple product, they feel pretty well made.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

No delivery after a month

I was very excited to receive a product that can help me sleeping having a snoring husband and initially received updates on my order. I was then told that there would be a delay, then that my address was incomplete and now no response anymore for almost two weeks.
The order was supposed to arrive within 3-5 workdays - still nothing after more than a month. Sad.

19 July 2026
Unprompted review
Hears logo

Reply from Hears

Hi Iris, please accept our formal apologies for the delay and frustration you've experienced with your delivery. We completely understand how eager you were to receive your order, and we are truly sorry for the lack of recent updates during this wait. We've been experiencing a much higher demand and volume of inquiries than anticipated, which has unfortunately affected our response times.

After personally reviewing your case, we confirmed that our logistics team did initially flag an issue with your shipping address. However, I have checked your order status, and I am glad to share that your order has now been successfully shipped. Your package is actively on its way to you and we thank you for your patience and understanding as we work to make this right for you.

Rated 1 out of 5 stars

Still awaiting refund.

Ordered and product didn’t come in time so I wanted to cancel. They wouldn’t let me so I had to wait for the product to arrive before sending back. I thought I could send back at my own expense which wasn’t true. They made me buy a return label from themselves and charged me triple the amount it would have cost if I sent it back myself. I sent the return on 1st July and finally got an email saying it’s been received my on 9th July 2026. 10 days later and I still haven’t received any confirmation that I am receiving a refund.

Do not use this company!

1 July 2026
Unprompted review
Hears logo

Reply from Hears

Hi Charlie, thank you for your feedback, and please accept our formal apologies for the delay and frustration you have experienced regarding your refund. We always do our absolute best to process returns promptly, and we understand how concerning it is to wait for your funds.

To clarify our return policy, shipping fees are fixed by our logistics partners and apply to all returns, which is why standard return labels are required. We cannot override these costs, and after your returns arrived at our warehouse, it needs to undergo with our quality checks. Your experience matters to us, and we'd love the chance to make this right. Please reach out to us directly at support@hears.com and ask for Alliah. She will personally review your case and ensure your refund status is updated and resolved right away.

Rated 1 out of 5 stars

SCAMMERS!!

These are normal ear plugs at a premium rate. The don’t deliver what they promise. Very irritating on the ear canal. They also promise 100 days return. But they charge you 5€ for delivery when you purchase them and request you to pay 19€!!! for the return shipping!! AVOID LIKE TGE PEST!! They are scammers!!

19 July 2026
Unprompted review
Hears logo

Reply from Hears

Hi there, we want to assure you that Hears is a legitimate business. We always do our absolute best to deliver high-quality products, and we are very sorry to hear that the fit was uncomfortable for you.

We understand your frustration regarding the return costs. To clarify, customers are responsible for return shipping fees unless the product is delivered damaged, defective, or incomplete. Because these logistics fees are determined by our shipping providers, we cannot override the return cost. Our 100-day promise protects your right to a return, but standard logistics fees do apply. Our team want to work toward a resolution as quickly as possible, please reach out directly to support@hears.com and ask for Alliah. Our team will personally review your case to ensure it is handled correctly.

Rated 5 out of 5 stars

Perfect sound and no ringing ears

Perfect sound and no ringing ears
Very happy with the hears earplugs.
The package arrived quickly. Love that the earplugs have easy to switch different sizes so they can fit comfortably. And they come in a great little box. I bought them for me and my daughters when visiting a big concert. They are easy to use, comfortable to wear and the sound is even better when wearing them. You hear less bass and the vocals are clearer. And the kids werent worried about looking stylish as the hears plugs look great. After the concert (2 hours) there was non of the usual ear ringing. Very happy and highly recommend these. Also great for drumming lessons.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

practical for everyday life

Simple product but useful in real situations. I keep them in my jacket now because loud places come up more often than expected. They are small enough to carry without thinking about it. The fit is comfortable and does not feel annoying after a while. I used them during a night out and my ears felt much better later. Nothing complicated, just a solid everyday item.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I used them at a busy birthday party…

I used them at a busy birthday party and they made the noise feel less overwhelming. I could still chat normally which was the best part. They didn’t make voices sound distant or muffled. I ended up keeping them in most of the night.

9 July 2026
Unprompted review
Rated 4 out of 5 stars

They feel better made than the basic…

They feel better made than the basic earplugs I have used before. The sound does not turn dull or closed off. I can still hear conversations properly which makes a huge difference. They also do not irritate my ears after longer use. The build feels durable enough for regular outings. I would buy them again if I needed another pair.

27 June 2026
Unprompted review

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