Abbie Bennett from HETAS has always politely and professionally sorted out any issues that I have come up against with HETAS as an installer. Their tech and systems can be clunky to say the least with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service from start to finish. I recently dealt with Barry Mairs, who was professional, friendly and knowledgeable throughout. He took the time to explain everything clearly, carried ou... See more
Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me. I would like to say... See more
Company replied
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... See more
Company replied
Company details
- Certification agency
- Association or organisation
- Chimney Services
- Heating service
- Non-profit organisation
Written by the company
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Excellent
776 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Billie and the team have been helpful…
Billie and the team have been helpful throughout our certification application process. They’ve been professional, supportive, always quick to assist with any questions. Thanks for making the process smoother
18 May 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Lesley. We're pleased to hear that Billie and the team have been very helpful throughout the registration process, and have provided you with supportive and quick assistance. Please don't hesitate to get in touch again if you require any further support, Billie and the team will be happy to help!
Abbie was lovely to speak on very phone…
Abbie was lovely to speak on very phone and very helpful explaining things today what I need to do for next time
14 May 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Paul. It's great to hear that Abbie was very helpful in explaining things to you. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help!
Customer service
I spoke with Abbie who was incredibly helpful and knowledgeable on the situation.
11 May 2026
Unprompted review
Reply from HETAS
Thanks for reviewing HETAS, James. We're pleased to hear that Abbie was incredibly helpful whilst assisting with your enquiry. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help!
New registration
Have found HETAS great to deal with through the registration process. Billie has answered any queries I've had quickly!
11 May 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Niall. It's great to hear Billie was quick in answering your queries. Please don't hesitate to get in touch again if you need any further help, Billie and the team will be happy to help!
Julia is a legend ✨
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me complete everything required even though I don't have a computer, you're a ⭐ Thank you so much Julia 🙂 you deserve a MEGA pay rise 🙂 Laurie was also a massive help so thank you also, you made signing up so much easier for me. Thank you
5 May 2026
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS! We're so pleased to hear that Julia answered all of your questions and explained everything clearly to you, and Laurie was also a massive help during the registration process. We've passed your feedback onto them both ⭐ Please do get in touch again if you have any further questions, the team will be happy to help!
Changing Business name
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as possible
Thank you ladies... much appreciated
21 April 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Fiona. It's great to hear Julia and Laurie made the name change process smooth for you. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help.
FANTASTIC CUSTOMER SERVICE.!!
FANTASTIC CUSTOMER SERVICE.!!
Abbie was amazing in my recent experience with Hetas.
It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other people over a period of 2 weeks and wasn’t really getting anywhere. From the moment Abbie answered the phone she was amazing.! she tracked down exactly what form we needed and went out of her way to make sure we were sorted. Calling through to other departments and briefing different teams on what what’s happening ect calling me back and keeping me in the loop as to what we may / may not need to do. Just extremely helpful from start to finish and sorted things within a few hours for me. I called this morning having not made much progress and at the time of writing this review it’s basically done thanks to Abbie..!
8 April 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. We're really pleased to hear you had an amazing experience with Abbie and she was extremely helpful from initial contact all the way through to getting your enquiry resolved! Please don't hesitate to get in touch again if you have any further questions, Abbie and the team will be happy to help.
Great experience with Elliott at HETAS…
Great experience with Elliott at HETAS Business Development.
8 April 2026
Unprompted review
Reply from HETAS
Thanks for reviewing HETAS, Jamie. We're really glad to hear you had a great experience with Elliott. We've passed your feedback on to him! Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
Julia rocks!
Julia rocks! She's completely on the ball. Very helpful, quick and polite. Perfect customer service 10/10.
Thank you Julia :)
1 April 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Damian. It's great to hear that Julia was very helpful whilst assisting you! Please do get in touch again if you have any further questions, we'll be happy to help.
great service from Abbie at hetas
great service from Abbie at hetas, she was very helpful and professional and went out of her way to help resolve my issue. 10/10
25 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Sam. We're pleased to hear that Abbie provided you with great service and was very helpful in resolving your issue. Please do get back in touch if we can help you out any further, Abbie & the team will be happy to help.
Excellent service.
Excellent service.
Elliott Holden provided excellent helpful advice during my application process. I
Am grateful and appreciative. Thank you.
25 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Carl. It's great to hear that Elliott has provided excellent advice throughout your application. We've passed your feedback on to him! Please do get back in touch if we can help you out any further, Elliott & the team will be happy to help.
Just taking a moment to share my…
Just taking a moment to share my appreciation for Julia in Business Development, and give recognition to the excellent service and support that she has provided me on numerous occasions..
Nothing is a problem for her and she really lightens the load of managing the administration of my Hetas accreditation.
Thanks Julia
24 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS. It's great to hear that Julia has provided you with excellent service throughout your HETAS registration. We'll pass your feedback on to her! Please do get back in touch if we can help you out any further, Julia & the team will be happy to help.
Contacted hetas today to see if they…
Contacted hetas today to see if they received my certificate of compliance.They got back to me straight away could not fault can take 4 weeks and sent by royal mail
20 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Kevin. We're pleased to hear that our team were quick in responding to your enquiry. If you have any further questions, please do get back in touch, we'll be happy to help!
Very helpful during the registration…
Very helpful during the registration process which was appreciated.
10 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Anthony. We're pleased to hear that our team have been very helpful during the registration process. If you have any further questions, please do get back in touch, we'll be happy to help!
Business Development
Delt with Elliot in Business Development team, he’s was efficient, helpful and guided me through the process.
6 March 2026
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS. It's great to hear that Elliott has been helpful and efficient whilst guiding you through the registration process. Please do get in touch again if you have any further questions, we'll be happy to help.
Positive and friendly 'can do' attitude
I have been dealing with Julia and Abbie regarding an update of insurance details and adding a member of staff to our CPS registration, prior to our renewal later this month. They have both been extremely helpful and have made this a pleasurable experience. I would also add that I have been very impressed with the friendly and positive attitude of all the Hetas staff I have spoken to with regard to 'notifications' in recent months. Thank you
3 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Andrew. It's great to hear that Julia and Abbie have been extremely helpful whilst assisting with your enquiries. It's also lovely to hear that our team have been friendly and positive every time you've contacted us. As always, if you have any further questions, please let us know, the team are always on hand to help.
Great service from Billie in regarding…
Great service from Billie in regarding to processing one of our engineers certification and registration with Hetas
3 March 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Rob. It's great to hear that you've received great service from Billie. Please do get in touch again if you have any further questions, we'll be happy to help.
Molly
Specifically, Molly has been an absolute God send. Without sounding too dramatic, so knowledgeable, helpful and makes the interactions I need help on to fulfil our contracts simple and straightforward.
26 February 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Emma. It's great to hear that Molly has been so helpful and knowledgeable whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Izzie was so very helpful
Izzie was so very helpful, so expedient and professional.
9 February 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Shelley. We're pleased to hear that Izzie was very helpful whilst assisting with your enquiry. Please do get in touch again if you have any further questions, we'll be happy to help.
Elliot made the registration process…
Elliot made the registration process easy emailed info over swiftly thankyou
11 February 2026
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Lisa. We're pleased to hear that Elliott made the registration process easy for you. Please do get in touch again if we can assist you any further, we'll be happy to help.
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