HC GB Services Reviews 

You guys don’t answer the phone whatsoever I send emails upon email no response rubbish company

The worst letting agency I’ve ever had the displeasure of dealing with.

HCGB’s customer service is genuinely a joke. They don’t answer the phone, they promise to call you back and then mysteriously disappear. Emails? Ignored. Complaints? Ignored. Complaint reference number? Apparently classified information.

Parcels have been stolen, issues with the property have been reported and, instead of actually helping, I’ve essentially been told I’d be better off fixing things myself because HCGB don’t want to pay for it. Incredible service.

Now they’re trying to charge me October’s rent despite my tenancy contractually ending in September, claiming I gave notice 12 days too late. I’ve repeatedly asked them to explain the legal basis for this and, shockingly, I’m being ignored again.

Special mention to Briya Calame, Terminations Manager, who apparently considers responding to tenants beneath her job description.

At this point, I’m escalating this to the Ombudsman and seriously considering documenting my entire experience with HCGB publicly.

If you’re thinking of renting through HCGB, save yourself the headache. Communication is non-existent, accountability is apparently optional, and customer service seems to be a completely foreign concept.

0/10. Would give 0 stars if Google allowed it.

My agent was Ashley, he took through every stage and made the process easy for me

I have nothing bad to say. During the time I’ve lived on the flat I never had any problems and every time
I needed any support I always had it sorted. Kinga was always very lovely and welcoming and every time I needed she promptly helped me.

Everything was smooth from start to finish, all staff friendly!

**Years of Neglect, Broken Promises and Zero Accountability**

My experience with HCGB has been **absolutely unacceptable**.

For **over two years**, the **letterbox was broken**, the **intercom never worked**, and the **communal gate remained broken**, leaving the building insecure. These issues were reported repeatedly, yet **nothing was properly repaired**. Complaints were ignored, tenants were left waiting, and there appeared to be **little to no accountability**.

What makes matters worse is the way HCGB handled communication. I was given **incorrect information about my notice period**, and when I challenged this, they were unable to provide **any proof of service or written communication** to support their position.

This is not what tenants should have to deal with after paying rent and expecting basic standards of management and maintenance.

Years of reporting problems with **no meaningful action**, followed by unclear and contradictory communication, shows a serious lack of professionalism and responsibility.

I have finally had enough and have decided to move on.

**Based on my experience, I would strongly advise others to think very carefully before choosing HCGB.**

The building manager, Kinga, hosts fantastic events and is always quick to help get any issues sorted as soon as possible. Her dedication and excellent communication truly add to our great experience here!

I lived in this flat for five years and had a genuinely lovely experience. It was a comfortable and welcoming place that really felt like home. The location was convenient, and I have many happy memories from my time there. Kinga was always friendly, helpful and easy to communicate with whenever needed. Thank you for everything!

We lived in this flat for 5 years and had a great experience. A special mention to Kinga and the new management team — they have been absolutely amazing, very helpful, friendly and professional. Thank you for everything!

The property manager Kinga Popow is an absolute gem. She is always making all the residents feel well looked after. She is endlessly reliable, goes above and beyond and handles any problems calmly whilst keeping us updated.
I sincerely hope she will stay in this role for a very long time!

Kesse Donkor

I would like to say a huge thank you to Kesse Donkor for all the help and support throughout the entire process.

From the very beginning, you have been incredibly helpful, supportive, and professional. You always treated me with kindness and respect, and whenever I had a question or an issue, you were quick to respond and find an effective solution.

I truly appreciate how much effort you put into helping me and making the whole process easier and less stressful. Your patience, understanding, and willingness to help really made a difference.

I am very grateful for all your support and would highly recommend your service, especially because of the excellent customer care I received. Thank you again for everything!

Fixed extremely fast, very happy.

Ashley’s move-in and help were incredible. He coordinated everything and assisted me at every step and with every question.

Working with Ashley throughout the rental process was great. Communication was clear and timely. The process from viewing to getting the keys was seamless .

Really nice people.

Constant and clear communication

Ayan the Property Manager she was really helpful and she followed up on my requests and find solutions. I will highly recommend HCGB to keep hiring professionals like her who goes above and beyond to help the tenants.

Great service from Ayan, she has supported me and resolved the issue that I raised in a timely manor,whilst always being extremely professional and keeping communication open with plenty of updates
Thank you

The experience was excellent, Ashley was great in helping me in each aspect of renting and resposive for various questions, as this was my first time renting a place in the UK. I would highly recommend HCGB services.