Hammer Sport Reviews 

Outstanding customer service! I’m genuinely impressed with how professional, friendly, patient and helpful the HAMMER Sport team has been throughout the whole process. Even though I had several issues, they never gave up and continued working with me until everything was completely resolved. A special thank you to Robin Hofmann for his excellent communication, patience and dedication. This is what great customer service should look like! Everything is finally working perfectly, and I’m happily back to my training. 💪🚴‍♀️❤️

Three things went or are going wrong right now. One the delivery date as stalled by the installation team. I had to wait for an extra 10 days. Two The Solar E35 does not work properly, I am waiting for them to fix it. Third thing I cannot put a full stop in the keyboard layout. I am trying to connect to my wifi connection only I cannot as my password has a full stop in it. What a disaster this adventure has been.

Great communication.
Quick support. Highly recommended

I ordered a home gym and something went wrong in the delivery and there where boxes missing when it got to me.

The response from customer support was very quick (less than 24 hours).

I only had to send them a picture of what i got so they could send the missing parcels.

Very good service !

Super row-machine for a good price. Order and delivery easy and without any complications.

Have a cobra XTR rower, resistance belt snapped, sent 3 separate emails, to hammer’s UK base , no response whatsoever. Great equipment let down by not so great communication. In the end have had to get a custom made belt.
Thanks so much for all your help. Not!!

Absolutely terrible! I've got a gift code for hammer.de and at first glance the code works, just before you click "Pay", after that their website tries to charge you the full amount of issue. On top of that they have the most frustrating and slow customer support. My issue is still being processed for over 2 months now and they just keep saying "We're working on it" ...

This company was recommended to me from my therapist while I was in rehabilitation at Bad Orb recovering from a heart valve replacement surgery. I asked my therapist where I could go to get a good treadmill for my use at home and he recommended Hammer Sports. I have since been released from Reha and have sought out Hammer Sports, based on his recommendation, in Frankfurt am Main. I purchased the Finnlo Performance Treadmill. The asking price at the time (June 2023) was €2500 and the mat was an additional €100. My wife was able to talk them down to €2300 for both the device and mat. The money was quickly spent and we were given a document stating the same and were told we would be contacted by a Spedition for the delivery of the Treadmill. This happened relatively quick. The treadmill arrived packed in a box strapped to a one-way pallet. The box and pallet were undamaged. I had to get 4 people together to carry it up one flight of stairs. I assembled the treadmill myself.

I was told, this was the second most expensive model they have and is the most popular model purchased for home use. I was told delivery was included but that I would have to carry it up and put it together myself. If I wanted in-house service, it would be an additional €300. I was told that it is easy enough to put together if one were so capable of such a task.

Unfortunately for me, the treadmill I purchased and later received was defective upon arrival and it took over 6 weeks and 45 emails and multiple telephone calls back and forth with the service department and with the sales department to get this defective equipment exchanged for a working treadmill. The communication was poor and the competence of the employees was equally poor. At times I was provided with false information. Ultimately I was successful in getting it replaced but only after many sleepless nights and many gray hairs. The whole ordeal was a total disappointment and I could not recommend this company to anyone. After all was said and done, all the company was willing to do about the whole situation was have a partner service company deliver and put together the new treadmill in my apartment. No apologies, no other compensations, nothing. For a piece of exercise equipment that retails for almost €3000 I expected more in the form of professionalism. If you are looking for something like this I would highly recommend looking elsewhere.

The new piece of equipment is working just fine. I hope that my family and I will be able to use it for a long time to come. The personnel from the partner company (National Fitness Service - Reparatur & Wartung von Fitnessgeräten) that ultimately delivered and put together my new replacement treadmill, were not only competent but they were also very friendly and understanding of our disappointment with Hammer Sports. National Fitness Service has earned our admiration and respect and they deserve 5 Stars for the excellent service they provided me with. Hammer Sports, on the other hand are not even worthy of 1 Star. Unfortunately there is nothing less than one. Service and communication 👎🏻👎🏻👎🏻

Placing the order was quite straightforward, and delivery occurred earlier than expected. I am already using my products and presently deriving pleasure from the quality on offer. Thank you!

Extremely unprofessional and humiliating customer service.
This company does not share any sign of responsibility, resourcefulness and quality. My parcel never got delivered. I was required to call around with their own logistics partners in order to figure out where my package went. The customer service at Hammer-end, does not exist. The people working for Hammer are unprofessional and do not take any responsibility for its deliveries. Hammer make you feel unwelcome and humiliate the “stupid” customer. The one thing good about the company is that they will only save time and show initiative by cancelling the order without consultation. Never again.

Worst costumer service I´ve ever experienced. On April 2022 I´ve purchased the equipment Autark 2500. While assembling it, I´ve noticed that the leg press module had a defect at its main frame (a 20 kg steel component) preventing other components to be connected. I´ve informed the service team for the 1st time in the same day and ordered a replacement. To prevent any misunderstanding, I´ve attached photographs of the defective part. A week later, to my bad surprise, I´ve received a completely different component (!). I contacted service team once more, have detailed once more the exact part with defect, including the exact codes found in own Hammer manuals and additional photographs to be 100% sure that no mistake would be made this time. Today (and after having multiple emails ignored) I´ve contacted costumer services by phone and to my bad surprise received the information that another package was about to be delivered YET WITH ANOTHER WRONG COMPONENT AGAIN. Finally decided to cancel any further delivery and now need to find a way to fix the issue myself (the equipment had a cost of EUR 2.400) or get rid of heavy of non-usable leg press equipment.

Support is non-existent. Unbelivable that a company this can do. You don't get any reactiona at all.
Support case #287749 from december 11th 2021.

Extremely bad delivery times. Online it said 2-4 days, it’s now been 2 weeks and my order is not with me. I wrote to customer service twice, and they did not even reply!!! and two times i called the shop but they were not able to give me any information at all. Terrible shop and customer service. I would never use it again

Delivery great. Product great.
Price not cheap.
Solid material though!!
Is'n Hammer, der Hammer

I paid for a part that I never received.

I complained for a while and finally bought a different product. I am now asking for a refund for the item I paid for and never received. After months, nobody bothered to reply to any of my emails. I wonder if this is incompetence or malpractice.

I will never use this company again and I advise anybody else to think twice before doing it.

P.S. Still no refund. This company is the worst.

ZERO SERVICE!

I bought a Cobra XTR rowing machine from Microspot in Switzerland. After my first use the cable detached from the handle and disappeared into the machine. I have been trying to contact the company and have received zero response. Microspot have not been any help either and simply have referred me to a Hammer email address which no-one seems to monitor. This is perhaps the worst product and service I have ever received. Please consider alternative options for online sports equipment purchases.

I would even give zero star if it was possible. We bought a treadmill (Laufband) that cost 1000 euros. It was designed to be used by persons up to 130KG. Both my boyfriend and me used it (50KG and 80KG) for up to 10km/h and it broke down after having run 50KM in total. Absolute GARBAGE, the service is nowhere to find and they reply after a month by email if you are lucky. Save yourself from the stress and buy somewhere else I do not know what to do with a defective treadmill now.

Answer to seller: if you had answered the service questions as fast as you answer to bad reviews you would not have such a low ranking. First name and purchase info you have already, if you have a decent database it is easy to find my order.

AB & back trainer bench has a design flaw, preventing customers to perform safely some of the exercises namely "Benchpress", "Butterfly" and "Negative benchpress" seen on pages 13 and 14 of the manual respectively, because it doesn't support the head of the user. This is a health safety issue, as without head support the extra pressure on neck muscles can cause injuries to the customer.
When Hammer was contacted, proposing they would make it longer, they were defensive, and arrogantly stated "we have never had a problem with this model and so far it works for every customer.For this reason there is no reason to change the product.". Well it doesn't work for me!
This suggests a complete alienation of customer service and lack of vision towards continuous product improvement.

AVOID Hopeless bait and switch company. Advertise products delayed delivery then try to switch and charge more than double the price. Con merchants.