Best customer service imaginable!! I have now received not just one but three goorin bro hats (separate deliveries) I contacted Oscar with a request and am so very impressed 👍 what a decent man! Tr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my purchase from Hatstore. The baseball cap is excellent quality, looks great, and I’m really pleased with my choice. The whole ordering process was smooth and easy, and the delive... See more
Company replied
What a great service — and the turnaround time was genuinely impressive. From submitting the design, to selecting a Richardson baseball cap, through to delivery, the whole process with HatStore was... See more
Company replied
I was quite upset when there was a delay in my parcel but I sent an email and got a response in minutes with a clear justified answer as to what happened. Also I got a follow up email to ensure all wa... See more
Company replied
Company details
Written by the company
We have tons of caps from leading brands. Buy your cap online today. We have all caps in stock for fast delivery. Experience a proper shop for caps!
Contact info
Amerikavägen 10, 393 56, Kalmar, Sweden
- 0203 318 1620
- customerservice@hatstore.co.uk
- hatstore.co.uk
4.1
Great
594 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality caps
Quality caps, quick delivery and kept up to date with everything from leaving the shop to delivery. Can’t recommend any higher and will definitely use again
7 September 2026
Unprompted review
Great experience
Great selection, great quality anf value.
Comfortable fit and I would definitely recommend.
1 September 2026
Unprompted review
Absolutely brilliant company love the…
Absolutely brilliant company love the hats
1 September 2026
Unprompted review
Amazing quality,The best hat I ever…
Amazing quality,The best hat I ever had.
Quick delivery to the uk also
Thanks
3 September 2026
Unprompted review
Reply from Hatstore
Hi Benjamin,
thank you so much for your amazing review😊 We’re thrilled to hear that you love the quality and consider it the best hat you’ve ever had. We’re also happy that your order arrived quickly in the UK. Enjoy your hat, and we hope to see you again soon 🧢
Service Hero
Great hats at great prices
1 September 2026
Unprompted review
Reply from Hatstore
Hi Giovanni,
thank you so much for your kind words 😊 We're glad you're enjoying our hats and hope to see you again soon :)
Service Hero
love my hats
28 August 2026
Unprompted review
Reply from Hatstore
Hi Hannah,
thank you so much, we're so happy to hear you love your hats 🙂 We really appreciate you taking the time to leave a review.
Service Hero
Ive ordered 3 hats from here and every…
Ive ordered 3 hats from here and every one of them has defects, wonky peak, poor quality all round. Its too expensive to return so i will find another company to use going forward. Avoid!!!
24 August 2026
Unprompted review
Reply from Hatstore
Hi,
we're really sorry to hear this, three hats with defects is not the experience we want anyone to have. We'd like to make this right: please reach out to us directly with your order number and the photo of received product, and we'll sort out a replacement or refund.
Service Hero
Absolutely first class was thoroughly…
Absolutely first class was thoroughly recommend buying from these people
25 August 2026
Unprompted review
Reply from Hatstore
Hi Scott,
thank you so much for the kind words 🫶 We're thrilled to hear you had a first-class experience with us, and we really appreciate you taking the time to leave a review and recommend us. Thanks again for your support and we look forward to your next order :)
Service hero
Returns are rubbish
Returns are rubbish
Too expensive and difficult
Maybe we shouldn’t have left the EU
24 August 2026
Unprompted review
Reply from Hatstore
Hi,
thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with our return process fell short of expectations.
I will forward your feedback, so we can improve the returnprozess for our UK customers.
Kind Regards,
Service Hero
Fabulous
Fabulous, highly recommended, super fast delivery, I will definitely shop with HatStore again.
23 August 2026
Unprompted review
Reply from Hatstore
Thank you so much for the fabulous 5-star review! ⭐😊 We’re thrilled to hear you enjoyed your experience and that your order arrived so quickly. We really appreciate the recommendation and can’t wait to welcome you back! 🧢💛
Very pleased with Von Dutch cap
Very pleased with Von Dutch cap, item arrived when stated and great communication from the company, Thanks
18 August 2026
Unprompted review
Reply from Hatstore
Thank you so much for the lovely 5-star review! ⭐😊 We’re delighted to hear you’re happy with your Von Dutch cap and that both the delivery and communication went smoothly. Enjoy your new cap, and we hope to see you again soon! 🧢💛
Truckers cap
Order my hat and from that moment on I was kept in the loop for where and when it was going to be delivered. Very happy with the service and will be using them again plus a great trucker's cap😁
20 August 2026
Unprompted review
Reply from Hatstore
Thank you so much for the fantastic 5-star review! ⭐😁 We’re really happy to hear you were kept well informed throughout the delivery and that you’re loving your new trucker cap! We truly appreciate your support and look forward to seeing you again! 🧢💛
Reply from Hatstore
Thank you so much for the 5-star review, Adam! ⭐😊 We’re really happy to hear you had a smooth experience and are pleased with your product. We truly appreciate your support and hope to see you again soon! 🧢💛
Excellent Customer Service
These guys should school all the other brands on customer service.
definitely coming back!!
21 August 2025
Unprompted review
Reply from Hatstore
Wow, thank you so much for the amazing 5-star review! ⭐😊 That’s a huge compliment to our team, and we’re so happy you had such a great experience with our customer service. We’ll be very happy to welcome you back! 🧢💛
Excellent quality
Excellent quality. Excellent service. Quick delivery.
21 August 2026
Unprompted review
Reply from Hatstore
Thank you so much for the fantastic 5-star review! ⭐😊 We’re delighted to hear you were happy with the quality, service, and speedy delivery. We really appreciate your support and hope to see you again soon! 🧢💛
I made a mistake with one hat and this…
I made a mistake with one hat and this was changed with no hassle at all. Very fast delivery. Really pleased with all 5 hats. 👍🏻
17 August 2026
Unprompted review
Reply from Hatstore
Hi Kevin,
thank you so much for your kind words :) We're really glad we could help sort out the mix-up quickly, and even happier to hear you're pleased with all 5 hats. Thanks again for your trust and hope to see you again soon 👍
Service Hero
Great customer service
I was quite upset when there was a delay in my parcel but I sent an email and got a response in minutes with a clear justified answer as to what happened. Also I got a follow up email to ensure all was clarified. Overall a very good customer service and I’m very satisfied.
17 August 2026
Unprompted review
Reply from Hatstore
Hi,
thank you so much for your review 😊 We're really glad our team could respond quickly and clearly, and that the follow up gave you extra peace of mind. Thanks for your patience, and we're happy to hear you're satisfied overall :)
Service Hero
Customer service is excellent
Customer service is excellent, very helpful when making a return.
New hat fits perfectly!
1 August 2026
Unprompted review
Reply from Hatstore
Hi Carolanne,
thank you so much for your review 😊 We're really glad to hear our customer service was helpful with your return, and that your new hat fits perfectly. Thanks for choosing Hatstore and we hope to see you again soon :)
Service Hero
Had a great experience from a…
Had a great experience from a professionally run company. Received the hat in a cardboard box which reassured me that the hat was in perfect condition, which it was. Would definitely recommend the Hatstore and order from them again.
16 August 2026
Unprompted review
Reply from Hatstore
Hi Anthony,
thank you so much for this wonderful review😊 We're really glad to hear you had a great experience with us, and that the cardboard box packaging gave you that extra peace of mind.
Thank you for your recommendation, and we look forward to your next order :)
Service Hero
I had to return 2 hats as sadly not…
I had to return 2 hats as sadly not suitable. The customer service I received was amazing as my parcel couldn’t be located. Thankyou Barbara you have been a great help and communicator.
4 August 2026
Unprompted review
Reply from Hatstore
Hi Lisa,
Thank you so much for this lovely review😊 We're really glad to hear that our Customer Service was able to help sort out the issue with your parcel and provide such great communication along the way :)
Thank you for your patience, and please don't hesitate to reach out if you need anything else.
Service Hero
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