They are beautiful and exactly what I was looking for. They arrived a bit bend, but quickly regained their shape.
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The hat I purchased was well described, priced very fairly, and has held up to rigorous use since the purchase. I think this web-shop has many great looking hats. I recommend hatshop.dk with pleasure.... See more
God kommunikation via mail med firmaet og fine produkter, og ingen problemer med leveringen.
I ordered a hat and was really excited about it. When I ordered I just got some standard confirmation back and I thought that was perfectly fine. Three - four days pass and the hat hasn’t been shipp... See more
4.3
Excellent
2k reviews
Asks customers to review
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They are beautiful and exactly what I…
They are beautiful and exactly what I was looking for. They arrived a bit bend, but quickly regained their shape.
20 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Size does not correspond to the size I…
Size does not correspond to the size I ordered. I ordered size 55 cm but measured size is only 50 cm…. So I can’t wear the hat. The summer is almost over … I don’t see any return options either
22 August 2025
Unprompted review
Reply from Hatshop
Hello Marta,
Thank you for your review.
We truly apologize for the inconvenience. We understand that this is frustrating. Our customer service will get back to you with a solution as soon as possible.
We wish you a lovely week ahead!
Your Hatshop Team
Nice sixpence I bought in your webshop
10 May 2025
For search ordering till delivery
For search ordering till delivery, all is fast and perfect :-)
11 April 2025
Very happy with my two hats
Very happy with my two hats, both quality and service.
Mark
17 October 2024
I recommend hatshop.dk with pleasure.
The hat I purchased was well described, priced very fairly, and has held up to rigorous use since the purchase. I think this web-shop has many great looking hats. I recommend hatshop.dk with pleasure.
4 July 2024
False advertising
I ordered a Panama hat sold as "real straw handmade in Ecuador". It looked awesome on the pictures. The hat I received looked nothing like it. It was made of 100 % paper and was utterly out of shape.
12 June 2024
Reply from Hatshop
Hej Anders,
Tack för din recension.
Vi beklagar för felet i din leverans och kommer undersöka situationen i djup med våran leverantör. Vi har skickat över en rabattkod till dig som ersättning, vilket du kan använda i framtida köp med oss.
Vi tackar för din förståelse, och önskar dig en trevlig helg framöver!
Ditt Hatshop Team
Two problems
I had a hat which is 59. I asked for a 60. Got a “large”. Smaller than the 59.
Also you delivered it to a kiosk 4.2km away in another part of town
16 May 2024
Reply from Hatshop
Hello Robert,
Thank you for your review.
We are very sorry to hear that you received the wrong size. We can definitely assist you in that case with an exchange for the correct one, but to do that we require you to get back to our customer service with a picture of the item first.
Regarding the delivery, we send out all of our post office deliveries to the closest post office according to the shipping, but if an error occurs in this we always recommend our customers to send us an email or call us so that we can explore a possible redirection of the package.
We look forward to hearing from you!
Have a nice Friday and a great weekend!
Your Hatshop Team
Product not sent 14 days after order
Product not sent 14 days after order, but payment taken first bankday after the order was made. Have tried to cancel the order but was told that the order has gone too far in the packing proces. The truth is that is has not started.
16 December 2023
Unprompted review
Reply from Hatshop
Hello Per,
Thank you for your review.
We apologize for this experience. Your product was sent from us on the 4th of December as a letter, and we are happy to see that it is now received! We hope that you enjoy your new cap.
Best regards,
Your Hatshop Team.
I have not received my order after 2 weeks.
I have not received my order from CAMA Gruppen AB. The tracking application, PostNord, does not work.
23 August 2023
Reply from Hatshop
Kære David
Mange tak for din anmeldelse,
Vi beklager at høre, at du ikke har modtaget din pakke
Derfor har vi studeret dette nærmere og vi kan desværre se, at transportifrmaet har sendt din pakke tilbage til os
Derfor har vi straks sørget for at sende dig en email med videre forløb angående din pakke
Vi takker dig for din forståelse og samarbejde og ønsker dig en god weekend!
Med venlig hilsen,
- Dit Hatshop Team!
Hatten var for stor / tog lidt tid at…
Hatten var for stor / tog lidt tid at få return label til returnering
7 April 2023
Gode produkter fin kommunikation og levering
God kommunikation via mail med firmaet og fine produkter, og ingen problemer med leveringen.
4 February 2023
Sent leveret
25 January 2023
hurtig levering og god kvalitet
16 November 2022
god.....................................…
god................................................................................................................................
21 August 2022
Perfect product and fast delivery
25 July 2022
Nice selection of hats but unstructured company.
I ordered a hat and was really excited about it. When I ordered I just got some standard confirmation back and I thought that was perfectly fine. Three - four days pass and the hat hasn’t been shipped and I needed it for vacation. I wrote two - three mails that were unanswered before giving up and just canceling the order by mail. I was about to panic thinking I got scammed. Fortunately the mail was replied and I got a full refund. I also got an answer from them saying they were surprisingly busy. That’s fair enough but please notify customers about that when you market your company by shipping same day as purchase.
At least I got my money back but I really wanted the hat and hatshop was the only retailer in EU. Too bad they are so unstructured and inconsistent.
12 July 2022
Hurtig levering og top kvalitet.
13 June 2022
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