Homeroom Sverige Reviews 

We received dining table and chairs quality is very good i am satisfied thank you

I ordered a venture table. This is not a table this is a masterpiece, a piece of art. THANKKK YOU HOMEROOM💫❤️

Fin website

Came within good timing and the product is true to description

Love my new clock! It looks grea on my wall

worst store ever, they sent me three packages out of four...customer service doesn't want to help me...and no one knows where my package is and they just defend that they don't have any more information and that I have to wait...I've been waiting for 20 days...very rude and irresponsible!!! I will never order from that store again!!!!!

The delivery company didn't deliver my package so I called them to see if they can resend it and, to my surprise, they told me that they could not do that. Instead I will receive a refund and have to buy the furniture again. Of course I would not buy from them again.

I added an item that should take long delivery time to the cart and since we were moving I wanted to have the new home address not the one on my debit card but didn't have that option. I made the purchase and couple of days later I emailed customer service asking to change delivery address, they said they can't and I should contact DHL. I contacted DHL and they said the request has to come from Homeroom. I asked Homeroom via email to send my request to HDL. They said they don't contact DHL. I tried calling Homeroom and the lady gave the same cold answer. I asked her to give me another person in charge to talk too and she said there is no other one to talk too and we can't help you. The item was heavy and I had to ask DHL to leave it at the parcel and we had to rent a car and ask for friend's help to get the item home. Simple request to change delivery address is so hard for Homeroom company and we are in 2025! I spent some much time emailing, calling, staying in line talking to both companies to make the delivery easy! VERY BAD experience! and will not buy again from this company!

- I ordered a 15000 sek sofa and was 3 weeks late from their promised date so it was returned in July 11th as I never got it delivered to my apartment
- The customer service told me it would take around 2 weeks to get the refund
-I called after 2 weeks they said they received the sofa on 25th of July and due to vacations, the refund might take two more weeks.

- I called again after 4 weeks and the customer service said she would call me back after she checks (obviously she didn't). I sent an email, to which they claim they reapond within 24 hours...to my surprise, they didn't reapond. Called again and they said they are "investigating" and will get back to me.

- As of today September 5, 9 weeks after my sofa was returned and 7 weeks after they confirmed they had it, I still didn't receive my refund and no one is even bothered to make an action

That's not how good companies build their reputation. Hopefully someone internally sees this comment and escalate an action to get my refund. - I ordered a 15000 sek sofa and was 3 weeks late from their promised date so it was returned in July 11th as I never got it delivered to my apartment
- The customer service told me it would take around 2 weeks to get the refund
-I called after 2 weeks they said they received the sofa on 25th of July and due to vacations, the refund might take two more weeks.

- I called again after 4 weeks and the customer service said she would call me back after she checks (obviously she didn't). I sent an email, to which they claim they reapond within 24 hours...to my surprise, they didn't reapond. Called again and they said they are "investigating" and will get back to me.

- As of today September 4, 9 weeks after my sofa was returned and 7 weeks after they confirmed they had it, I still didn't receive my refund and no one is even bothered to make an action

That's not how good companies build their reputation. Hopefully someone internally sees this comment and escalate an action to get my refund.

Ordered my table on the 19th of July. I received it on the 29th and noticed the day after that there was a bubble/raised part of the veneer caused by moisture. Wrote to costumer service directly and received the answer that the whole table needs to be sent back in the original packaging, wait for the claim to be processed for 2-3 weeks and then be sent a new table. When I replied that I can not be without a dinnertable for those 4-5 weeks I got the answer that I can order a new table myself on an invoice, send back the damaged table in the new tables packaging and they will maculate the invoice once the claim had been processed. The new table took three weeks to arrive, which meant the returnwindow had closed. I wrote to them again so they could fix that for me. It has now been 7 weeks since I first ordered this table and it still hasn't been resolved. They now want me to pay for the shipping back to them for almost 400 sek. How can it possibly be me who should have to pay extra for a damaged product, and have to put time, energy and inconvenience for almost two months? Emails back and forth with costumer service and I come nowhere. A total distaster to say the least. Do not recommend.

So beautiful things I got. Thank you. Am so happy to buy them.

Good service, timed delivery

being irresponsible about the delivery and lack of giving proper information about the delay and the reason of it, taking No kind of responsibility about this misinformation and not even following up the case properly after my first contact to understand about the delivery and gaining some info about this delay and finally addressing any kind of respect to customer or doing any kind of compensation.

The product was perfect and beautiful.

Amazing customer service. Quick and no troubles to solve issues. Definitely recommend ⭐️

Placed and paid for an order - but my order was suddenly cancelled 6 days later (after I already received a PostNord notification my order was being prepared for shipment) due to it being out of stock. Only one line of information in an email and I have to wait 3-5 days before receiving a refund. If an item is not in stock, you should not be able to purchase and pay for it (and it seems especially odd it takes 6 days before Homeroom realises the item I ordered and paid for is no longer available).

I’m very pleased!

We ordered a table and chairs, we received them felleric. No one from kundservice answered on our mails. Very unprofessional! I hope at least you will answer now!

Incorrect instructions, slow delivery