Kier Group plc Reviews 

80
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Un-safe working on a roadside verge. Fired shrapnel all over my car, smashed my window screen, side window and destroyed paint work.... Denied all knowledge of ever having any equipment on si... See more

Rated 1 out of 5 stars

Incompetent contractors that have no care about the roads, road safety, vehicle damage and the people that are being affected. Numerous pothole reports from residents are just patched up cheaply so th... See more

Company replied

Rated 1 out of 5 stars

Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable... See more

Rated 1 out of 5 stars

Used outdoor paint inside of a kitchen without windows and without fan extractor without any warning and lying (sending me to the hospital)... they caused damages for over £1500... and didn't allowe... See more

Company details

  1. Contractor

Information provided by various external sources

Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(80)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Un-safe working on a roadside verge.

Un-safe working on a roadside verge.

Fired shrapnel all over my car, smashed my window screen, side window and destroyed paint work....

Denied all knowledge of ever having any equipment on site which would be capable of doing this kind of damage even though i had witnesses in the car.

Danger company with unsafe working procedures. Avoid.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Staff are all bully’s Levi Kenyon being…

Staff are all bully’s Levi Kenyon being one of them bullied me out of a job in Manchester avoid these at all cost!

7 July 2026
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for taking the time to leave a review and we are concerned by your comments. We have a zero-tolerance policy towards bullying at Kier and take matters like this extremely seriously.

We encourage everyone to speak up and ask you to please contact us via our confidential speak up helpline on 0800 915 1571 so we can investigate this further. Thank you

Rated 1 out of 5 stars

Received a letter regarding surveying…

Received a letter regarding surveying my property under the L&Q major works programme in 2025, no one contacted me or turned up.
Chased with L&Q earlier this year and surveyor came in April.
Chased outcome last week and Kier denied attending. Good job I kept record of telephone number of surveyor and details of visit as Kier have lied to L&Q about surveying my property for their major works programme saying their was no access. Emailed kier on email address on letter. No response. Also advised L&Q of incorrect information from Kier about surveyor not attending, no response from L&Q.
Very unprofessional company.

3 July 2026
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot. We are sorry to hear you have had a negative experience.

Unfortunately, we are unable to investigate this complaint without additional details. Please can you contact us directly (https://www.kier.co.uk/contact-us/) so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

This company deserves it's crappy reputation

In December 2025 my car was damaged by a pothole in Bham (Kier manage road maintenance for the council). I submitted a compensation claim on 16/12/2025 for a relatively small amount (£145). It has taken until the end of May 2026 for Kier to make a decision and I 100% believe they would not have responded if I hadn't made a complaint after losing patience with them.

They have had my payment details for three weeks now and guess what?? They haven't paid and aren't responding to my emails. This company does not stick to the deadlines they set and clearly don't care about the service they provide to the residents of Birmingham with the state of the roads at the moment.

They deserve the bad reviews on here and the crap reputation they have. Claim number (TPC/BH/010705).

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Incompetent contractors 100%

Incompetent contractors that have no care about the roads, road safety, vehicle damage and the people that are being affected. Numerous pothole reports from residents are just patched up cheaply so they reopen a few months later and get paid for doing the same job again. They take no responsibility with claims for vehicle damage and its only a matter of time before there is a serious damage in the NNC area. Anyone else showing this sort of neglect in their job would be sacked. RIP up their contract now and get someone in who.can do the job.

2 February 2026
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot. We are sorry to hear you have had a negative experience.

Unfortunately, we are unable to investigate this complaint without additional details. Please can you contact us directly via https://www.kier.co.uk/contact-us so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

Fraudsters

Responsible for road maintenance,due to a contract with my local council. Holes are left to form to craters for months, when finally repaired they leave numerous holes nearby and "repairs" last a matter of weeks if lucky, before crumbling and making the hole worse.

Absoloute disgrace of a company who have been repeatedly been giving the road maintenance contract from NNC since 2008, and in the last 3-5 years roads have really deteriorated to the point of very dangerous.

No questions seem to be asked of these cowboys who do not fix the roads properly and seem to gain contract renewal from NNC every single time. Absolute corruption at its best and the government really do need to step in before lives are lost due to the negligence and greed.
Would be safer to drive on Ukrainian roads which is obviously a war torn country

18 February 2026
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot. We are sorry to hear you have had a negative experience.

Unfortunately, we are unable to investigate this complaint without additional details. Please can you contact us directly via https://www.kier.co.uk/contact-us so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

Omg at felixstowe construction site the…

Omg at felixstowe construction site the promised one thing and do another, no control over Health and saftey or contractors, we have proof of all this. Shocking behaviour

11 February 2026
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot. We are sorry to hear you have had a negative experience.

Unfortunately, we are unable to investigate this complaint without additional details. Please can you contact us at https://www.kier.co.uk/contact-us/ directly so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

Sad thing is it’s taken close to year…

Sad thing is it’s taken close to year for you to get back to me but buy now the damage has already been done. 6 months onto a graduate scheme and to be treated the way I was by kier was disgusting. I have not been able to get back into construction on to a graduate or traineeship at all since kier. Thanks for ruining me.

28 February 2025
Unprompted review
Rated 1 out of 5 stars
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot.

Unfortunately, we are unable to investigate this complaint without additional details. Please can you contact us directly using https://www.kier.co.uk/contact-us/ so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

I worked for sheffield city council for…

I worked for sheffield city council for 20yrs brilliant company. Then this disgusting company kier sheffield took over. I worked for them for 10yr I sold my home to live on site as a caretaker then they decided they wanted the house back as a office/classroom. So I was told the firebook hadn't been filled in properly there were dates missing that needed filling in and pressurised me into filling it in Then sacked me 4days before Xmas for falsifying paper work. Please stear clear of this disgusting company the managers were sue.vaugh martin Hill, Rodney trotter

9 November 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Hi, and thanks for sharing. We take compliance and accuracy very seriously. Maintaining accurate records is essential for the safety of our people and projects.

We understand this situation would be difficult for you personally, and if you would like to share more about your experience, please reach out to gdreviews@kier.co.uk or if you need to report something, please contact our confidential and independent whistleblowing helpline 0800 915 1571.

Rated 1 out of 5 stars

Couldn’t care less about their staff!!

Absolutely shocking how they treat their staff!!
A site that I’m working on adjacent to them lost their water supply - no water at all so even the toilets weren’t working. The guys downed tools and were promptly told to either get back to work or get off site and don’t bother coming back.
Disgusting how they’re treated!!

7 October 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback. At Kier, the health, safety and welfare of our people is our top priority and we have clear procedures in place for situations like this. We expect all sites to follow these standards.

We cannot comment on this specific incident without more information, but we do take these concerns seriously and will review them internally. If you would like to provide further
details, please contact gdreviews@kier.co.uk .

Your feedback will be helpful for our continuous improvement.

Rated 1 out of 5 stars

I worked for Danny Sullivan Group at…

I worked for Danny Sullivan Group at the Plymouth Port project, under the supervision of Kier.
During my time there, I witnessed deeply unprofessional behavior from certain managers. Even individuals responsible for mental health support were using aggressive and offensive language on site, creating an atmosphere of hostility rather than safety.

As a Romanian worker, I have seen many of my fellow countrymen tolerate both racist remarks and verbal abuse, simply because they feared losing their jobs. Dismissals often happened suddenly, without notice or clear justification, leaving workers feeling powerless and disrespected.

It was also noticeable that many managerial positions appeared to be filled through family or personal connections, not necessarily based on skill or experience. Unfortunately, this culture led to poor site management and the loss of good workers.

In my honest opinion, the Plymouth Port site has become a place where favoritism, lack of respect, and racial discrimination are tolerated — and that should not happen on any UK construction site.

I share this statement not out of anger, but because I believe every worker deserves respect, safety, and fairness, regardless of nationality.

1 March 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your experience. We have zero tolerance for discrimination, harassment or unprofessional behaviour in any form. We expect everyone at Kier and working on our sites to follow our 5 expect respect basics and ensure everyone feels psychologically safe and included whilst at work.

We take these accusations very seriously and will ensure they are reviewed. We would appreciate it if you could share more details of your experience via our confidential and independent whistleblowing helpline, 0800 915 1571.

Rated 1 out of 5 stars

I do NOT recommend Kier as contractors…

I do NOT recommend Kier as contractors at all! Its all a show and once they get the job they will keep adding extra charges so they can make some extra money. The staff in the admin have no clue what are they talking and how the things are done on practice.
Please do not waste your money, time, effort and health. They shouldn't be on the market conning people and companies!

7 August 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

We are sorry to read the above – please contact us directly via https://www.kier.co.uk/contact-us/ with all relevant details so we can look into the issues you experienced.

Rated 1 out of 5 stars

We are a small family business

We are a small family business, we carried out some work in February this year on a Kier site and have not been paid yet ! its a disgrace. Avoid working for these charlatans at all costs.

25 June 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

We are sorry to read the above – please contact Kier directly via https://www.kier.co.uk/contact-us/ with all relevant details so we can endeavour to resolve the issue with direct effect.

Rated 1 out of 5 stars

A big company with little concern for road safety and appears focused on avoiding responsibility

Dealt with Shaj from North Northamptonshire & West Northamptonshire claims on behalf of Kier Transportation | Highways following having to replace a slashed tyre due to poor road condition.
I provided pictures, garage receipt that confirmed the cause of the tyre being slashed, maps of where it happened, date, time...and yet, it wasn't enough for Shaj! Everything was there and instead of accountability, there was a sense of being asked to prove the obvious — which only adds stress to an already stressfull situation as where the accident happened, is my commuting route!!!!
How deeply disappointing for a big company that clearly shows little concern for road safety and appears focused on avoiding responsibility.

5 June 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot. We are sorry to hear you have had a negative experience.
Unfortunately, we are unable to investigate this complaint without additional details. Please can we ask you to contact us directly at kier.co.uk/contact-us/ so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

Avoid at all costs

This company has no soul, no community and your just a number. The People who work there are nice as individuals but from day 1 it's sink or swim.

8 April 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your experience. We’re disappointed to see you did not have a positive time at Kier.

If you’d like to provide more details or discuss your experience further, please reach out to gdreviews@kier.co.uk . Your feedback will be helpful for us to understand more on how we could improve and ensure Kier is a place where everyone can belong, contribute and thrive.

Rated 1 out of 5 stars

They advised a job with with a decent…

They advised a job with with a decent wage and when you going to interview it’s a big drop off (20%) , pathetic.
Not a decent company to work.

5 March 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thanks for sharing your feedback. We work hard to ensure our salaries and total reward package remain appropriate and competitive.

Rated 1 out of 5 stars

Just micro surfaced some of our village…

Just micro surfaced some of our village in pattishall. One otmf the worst jobs I've ever seen. They should be ashamed of themselves

28 March 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback relating to Kier, via Trust Pilot. We are sorry to hear you have had a negative experience.
Unfortunately, we are unable to investigate this complaint without additional details. Please can we ask you to contact us directly at kier.co.uk/contact-us/ so we are able to complete a full investigation and provide you with feedback.

Rated 1 out of 5 stars

Very Bad career application experience

Very Bad career application experience.
Passed all the stages. Still rejected me without giving any resonable reason. They have scheduled last stage interviews for other applicants (my friends) who were on the same conditions same as mine. Such a double standard company.

24 January 2025
Unprompted review
Kier Group plc logo

Reply from Kier Group plc

Thank you for sharing your feedback. We’re sorry to hear you did not have a positive experience with us - we pride ourselves on trying to make sure all our candidates have a positive experience but know we don’t always get things right. Your feedback has been shared with the team to help us to improve. If you would like to discuss your experience further, please reach out to us directly at recruitment@kier.co.uk.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look