Bouygues Telecom Pro Reviews 

Assistance video pour installation bbox fibre pro. Competence rapidité et gentillesse de la dame qui m'a guidé. Bvo et merci

Reaction immediate à ma demande pour un changement de transfert d'appel merci .

Bought a refurbished phone in The Netherlands that was sold originally by Bouygues Telecom. I use Lebara, but Bouygues has installed system bloatware named Bouygues Appcloud on this phone. This app randomly installs apps on your phone that you did not want to install. Since it is a system app, users can not remove this app. I plugged my phone onto my computer and removed it by using a command on the CLI through Android Developer.

NOBODY wants this stupid unwanted AppCloud bloatware. Get rid of it.

Terrible customer service for a small business in Paris. We have no tech team and they provide only very poor tech support. They will only send a technician at our cost (for an installation that has never worked correctly with no wifi over more than 1m so completely pointless). To send a technician is ridiculously expensive especially since quite honestly providing a system that actually provides what they offered should not be at a surplus. Here is their quote.
> 1.
>
> Intervention standard (délai de 3 jours)
>
> *
>
> Tarif : 99 € HT, incluant les frais de déplacement et 1 heure
> d’intervention.
>
> *
>
> Au-delà de la première heure, chaque heure supplémentaire est
> facturée
> 65 € HT.
>
> 2.
>
> Intervention en urgence
>
> *
>
> Tarif : 149 € HT, incluant les frais de déplacement et 1 heure
> d’intervention.
>
> *
>
> Au-delà de la première heure, chaque heure supplémentaire est
> facturée
> 99 € HT.

So id their technicians are as useless as their customer support staff and take hours to discover and resolve the problem that is at my cost not theirs. Not at all professional
Avoid at all costs if you have neither the time nor skill to operate your own tech support. I also feel they have deliberately delayed to be sure that we go beyond the time at which we can cancel without financial prejudice but fortunately I am better at law than I am at tech.

Edit. Suite à leur réponse ici qui semble vouloir faire un effort, j’ai envoyé tous comme demandé et aujourd'hui j'ai ajouté au moins 20 coupures sur ma ligne dans le rapport mail qui a maintenant plus que 90 messages... ils ne répondent plus en tout cas. Il para I t que ca a été envoyé à une autre département qui ne repondent même pas. Aucune réponse de l’equipe qui ont repondu ici qur Trustpilot. 2 semaines depuis installation et toujours pas de service. Ils veulent que je paie 300 euros pour résilier, ou un montant sans limite pour qu'un technicien vienne. Une honte. C'est dommage qu'on ne peut pas mettre 0 étoiles.

I am extremely disappointed with Keyyo's phone service. We currently hold three licenses for our business operations in Italy, and the situation has become severely problematic. While we can make outgoing calls without issue, none of our numbers are able to receive incoming calls from any country, directly impacting our Italian market operations and customer interactions.

The situation has been worsened by Keyyo's support service. After attempting to reach their technical support, I was placed on hold for over 30 minutes without receiving any assistance or resolution. This lack of responsiveness and accountability from their support team is unacceptable for a business communication service provider.

Due to these ongoing technical issues and poor customer support experience, I strongly recommend caution when considering Keyyo for critical business telecommunications, especially for companies with international operations.

Un grand Merci un Mr MOULOUD qui as su etre patient et à l'écoute mon probleme technique a bien etait resolue.

Intervention installation au top, guidée par Mr EL BANA Ashraf. Merci pour votre professionnalisme.

I ask for a change in offer for months now, and nothing happens

Un support technique efficace et un conseiller très sympathique. Merci à Yassine.

Too much expensive you can buy other telecom service with lower prices and much better than Keyyo. You have to pay 420€ for the products every 6 months and monthly 100€ like what the f***.