Orange Reviews 

I pay for a monthly cable package but can’t access Canal+ and TFI is filled with pubs through Netflix. What am I paying for? Just Netflix with French pubs? Have a new remote control télécommande as of a month ago and the battery is already dead. Cheap electronics. The AI bot on the app is a mess and doesn’t answer basic questions.

We are in Italy. Arrived yesterday. Drove from Rome to Bari and Polignano de Mare. We got the 20 GB 30 days. So far super disappointed. It hasn't worked and when best it is spotty and constantly drops. We tried resetting the phone and in less than two days we consumed almost 5 GB with use. No, I would not recommend Orange for are least this part of Italy. Worst thing is that we payed for something it is not working and reliable and we can return it. Very disappointed. Better of, get to airport and get an Italian esim.

Fixed line not working since June 10 No effort to fix Blamed for having copper connection Avoid this company!!!!!

Easy and love the look. Process was fast and efficient and the transfer from my iPhone 13 went great and smoothly.

All the Orange “Customer Service” people are trained at the same school of rudeness.

I presume Orange is also training its AI to be loathsome and rude?

And Laura B (the latest Orange ache in my ear) you are now officially in the lead for the trophy for Worst Orange Customer Service Representative of 2026. Keep up the terrible attitude and shouty voice! Brava! 👏

Very bad service and customer service , not recommended at alllll

snail speed, bad service

Orange's "English-speaking line" is barely functional. I tried to call it on Monday morning starting at 9am, when the service allegedly opens. I was put on hold and an agent only picked up at 11:15am! Is this the way one wants to spend one's last morning in Paris? On top of this ridiculously long wait, calling Orange customer service is not toll-free. If you call Orange from your Orange landline, Orange bills you at their regular rate.

I am currently waiting for a transplant and have to have a landline working 24/7. So that the transplant team can contact me as soon as a kidney is available. Line went down yesterday, contacted Orange helpline and explained my problem adding that I do not get a mobile signal at my home. Person that I spoke to said it was not their problem and the line would be fixed in 3 days. Is this what Orange call customer service. The CEO is on a salary of over 3 million euros. What a joke, getting rewarded for failure

Waiting 50 minutes to collect a replacement box for our internet that is broken again for more than 24 hours for the 4 th time this week!!!!
Ridiculous waste of time !

Tres efficient.

Orange Champniers, quelle bande de clowns 🤡

No SOSH/ Orange ADSL for 3 months and still not fixed after local line being broken, So two weeks ago decided to go with fibre, oh what a fiascoe. The initial installation was cancelled by SOSH, the revised date the technician appeared 1 hour after his allocated time 12.10pm (lunch time) and already I knew he would be hungry and be looking for an excuse for not installing - 'two man job and more cable needed after looking at the plan on his phone. That's preparation for you! - Non existant! The saga continued the following week when the two technicians arrived and explained they could not replace the ADSL line using the existing underground pipe because their was no space in the fibre connection box at the other end to connect our line to. This telecom gain / pipe was only put in a few years ago and involved the upheaval of digging up our whole garden to be installed and now can not be used because of some bullshit excuse of again no planning for more fibre connections in the village box. More annoyingly our neighbour requested a fibre connection after us and got hers connected the day before the technicians came to us. Also the fact that her property is an holiday home and she pays no french tax because her main residence is in Switzerland made matters even worse. There suggestion of a line aeriane over our garden from an alternative fibre connection point was not acceptable given we would have to cut a tree down in its path and we already had an existing telecom subterranean route. What a bloody joke this company is. My suggestion to anyone reading this is get internet via 4/5g router box that takes a sim card, Then get a mobile contract with Bougyes, which will probably save you a lot of money and hassle

Customer service...non existent.
Reception and download speed ..rubbish in France...completely useless outside France. Go elsewhere

When even the top management, including Christel Heydemann, does not want to do anything about a huge mistake from their own company, only in Egypt, Orange is in a bad situation. I can only recommend leaving this company that will not own up to their mistakes and or correct them.

Horrible diffusion du match Sénégal France, franchement je vais passer à Fred ou Sfr

I recently wrote to the CEO of Orange Christel.Heydemann The reply showing the contempt this French company has for ten years loyalty, goodwill gesture refused. They also only saw one attempt on my account to log in and purchase an unlimited USA package. They ignored all the problems to buy other packages. But the contempt shown for the problem my residence is having re fibre was I’m not there. My Friend is! But instead of just refunding or respecting the issue they have the absolute audacity to write to me like I’m an idiot. I will cancel my contract when home that’s worth 59e a month and I’ll now buy a USA sim. This I won’t tolerate , only the French show this contempt and ignore loyalty, no wonder their Trustpilot rating is 1.7

Contemptable service.
I have been without fibre/phone and WiFi for nearly two weeks now. Almost zero communication except dates for reestablishment that keep on being extended.
What is wrong with all internet providers? They are all bad, but Orange must be the worst of the lot.

WHY do they ask me to review the funcionality of my land line, this was a questionnaire, the first question was when do I use it, I said never, they asked why not & I responded saying BECAUSE IT DOESN'T WORK, end of questionnaire!! No customer service WHATSOEVER!!

We have been waiting 4.5 years to received fibre but we still no not HAVE fibre. Orange just keep fobing me off. They now say there’s a problem with our address not on a list. 0 stars Customer Service don’t know anything