KBC Bank & Verzekering Reviews 

There are no polite words for KBC they now charge for a very basic bank account that offers very few benefits. They send out a letter saying it's due to inflation that they now charge for this account tell me what country has inflation at 200% pure greed by KBC a charge of 1.00€ per month would have been fair not this bank it's 2.00€ even more profits for your bank let's forget people who actually struggle on pensions just criminal. A very dishonest bank they lie through and through. I regret every using them best avoided.

Very good experience. Staff is very friendly and take their time. Their costs are reasonable and fair. I would not go to another bank

Unfortunately the banking app is not always stable. Sometimes a time-out mid transaction, and you have to start all over again.

So i have just decide to send money from my KBC account to my another bank, and this guys just for no reason blocked my account. They leav me without anything, right now I do not have even 1EURO for my life, i do no know how to survive. After I called them to ask what happened they told me, these transactions are suspicious and blocked my account. This bank is just bunch of robbers, never ever use them.

KBC Autolease - You need to contact "driver care" in case of problems but it takes week for a response. They never keep you in the loop. I feel they have internal issues and the email desk and phone desk are 2 different groups of people with bad shared ticketing software. As a customer that pays for these services this is not acceptable.

I am an expat and I just arrived in Belgium from Italy. I did the online procedure to open a belgian bank account with KBC (this means I sent them my work contract, my rent contract my documents and I filled a really long questionare). After that I receive an email where they tell me that everything is ok and that I can go to my branch in Dailly to sign my contracts and get my card. When I arrive to the branch they tell me it is compulsory to buy/have one of their products (insurance, investment ...) to complete the procedure but this fact was never mentioned before. The employee was also really rude and unprepared. I am going to choose another bank because I am not interested in their products but in particular because I do not want to become their customer after this really bad and time losing experience.

Employees are mostly kind (in person, support online are useless and impolite). I had my account blocked from a Thursday to a Monday with nobody able to unlock it, leaving me with no money to spend. They failed multiple times to register my new belgian ID so I'd say for foreigners it is horrible service. Not sure how it compares with other banks, but I definitely do not recommend it.

After having my foot chopped off with an angle grinder I was left jobless and couldnt repay my loan due to injury and job loss. I contacted them when I ran out of money and told them I need a few months to recover or at least a reduced monthly rate for my loan for a short term. They told me that I should go and find another job and that if I miss 3 payments I will be blacklisted. That they couldnt help me. Horrible thick necked people..STAY AWAY

Bad costumer service;

Block your bank account without notice and explanation.

In a very condescending attitude to answer your questions.

After writing a complaint email, and they started to call me to tell me what is wrong with my bank account, but never mentioned why I complained and never apologized. He simply said it can happen when the document I provided before is not enough, and they block my bank account without writing back and noticing me.

Making transfers is a hassle

One of the services KBC insurance "offers" is help(hell) with issues with the landlord. In all honesty, I believe the reason for issues expats have with landlords is their absolute ineptitude. My landlord had been bullying me and they made it worse. The insurance believes they are lawyers and will yell and cause problems for both sides. This is not a waste of money, it is risky to use their services.

Terrible organization. As expat in Brussels working for the EU I requested to open a bank at KBC. I received confirmation that documents were ready for signature at a branch and made an appointment. So far, so good. One hour before the appointment I receive a message that my account was rejected and the appointment cancelled. At that point I decided to move to another bank instead. However, now KBC starts to send me messages that my account is over its limit and I need to clear the outstanding balance ....??? In the meantime, the branch employee did not even care to respond to my emails... annoying and terribly unprofessional. If you work as expat in Brussels, avoid KBC!!!!

Information provided that you may visit branch from 9 to 12 without appointment, when I came to open an account they informed that for this I had to make an appointment (no disclaimer on website on this).
Also they refused to open an account since I wanted just to use current account without additional services (like I am not good enough for them). That was humiliating.
Wasted time and got no service, attitude is bad.

Racist bank.

Racist bank overall, old people working there whit a scared face and rude behavior like you are mafia, they give you a loan and you run away whit the money this how they see you, not talking nice and open whit you.
Old people are so difficut to work whit specialy when some degre of racisism is there, they should try to hire younger open-mind ones. I closed the acount and bye bye

Me and my partner make over €6,000 net per month combined and are both in our 30s but KBC rejected our application for a bank account because they only want "quality clients". Sorry KBC, we're not yet in a financial position to take out a €1,000,000 loan but maybe if you had let us open an account and earned our trust we would have eventually taken up further options such as loans, mortgages, insurance with you. Terrible bank. Probably racist too, seeing as my partner is from Kazakhstan and I'm from Germany.

I'm seeing lots of negative reviews, but KBC is doing a pretty good job for me.
Okay, they're not the cheapest, and their inssurances may keep you waiting for a while, but if you're assertive enough, they come through.

My experience today was with KBC live, asking information about a loan for a new house. The person (Bart) on the line was extremely knowledgeable, enormously helpful and helped me SO much to better understand what goes on when buying a new house loan - given my existing house loan.
It's actually crazy these days that within MINUTES I get a very knowledgeable person on the line that knows my situation, and loads me up with great advice.

Very friendly staff, quick resolutions to any problem, and a great app make this bank a pleasure to do business with.

I confirm they are VERY Racist
The moment they found out I wasn't Belgian they refused my request to open an account, even though I'm a permanent resident for 6 years already. They also literally spit on 7-Figures, I'm happy they showed their true face from start though, they deserve 1-Star for that.

My card got completely blocked after accidently entering the wrong ping 3 times or so, but I'm unable to unblock it using Itsme or my card reader because my card is incorrect for some reason now. I can't use the Kbc mobile app to make purchases or anything else, now I'm just watching my money that I can't even access drop in value due to hyper inflation! Terrible service aswell

Racist bank. I made a transfer to Canada and it never reached the bank account of the recipient. I have been calling them for 10 DAYS to fix it and first they blamed it on the bank of Montreal, then they said that I have to pay 30€ for them to find the money that they lost!!! All this while dealing with the different employees being total racist because none wanted to speak French, so I spoked to them inEnglish, their English was really bad, and they called me a liar and even laughed at me. I am done with them...DO NOT OPEN A BANK ACCOUNT WITH KBC.