Belfius Reviews 

This is the worst banking app ever. It’s never online and constantly has technical issues, yet they still charge you no matter what. How bad can it get

completely unreliable, unable to access my own money for the second time this year due to arrogance and failure of this crap bank. This is not my primary bank if it was my kids would have gone hungry and my bills unpaid.

Absolute amateurs yet arrogant, unbelievable

A total shitshow. The whole of the banking sector seems to have gone down a particularly dark and unsavoury drain since Covid, but my appointment today has definitely hit a new low. The blend of cluelessness, incompetence, unhelpfulness, and downright offensive behaviour on display was something else. What I heard there today would have been unacceptable form anywhere in the service economy, but in the financial/banking sector?
What a disgrace. But anything goes these days, and experiences like mine today with Belfius clearly show it's only about to get a lot worse for most people.

Customer service is very bad. 30 minutes waiting time to speak with a representative .

Terrible. Our company has been a client for more than 10 years. In the last year, they have been making our life so difficult! They are never responsive when we call, often rude in the call center, completely disorganised, so hard to make an appointment, changing our limit by themselves every few months and it's so hard to get to them to restore it. What a mess!

AVOID THIS COMPANY AT ALL COSTS. First they tell me that , because i was in the 30 day window every thing was reinstated and in order. A month, later they send me paper work i have to fill out like i'm a new customer with ZERO DIGITAL OPTIONS. I call them to ask why there are no digital options to sign, they claim there are and i ask them to send the link . With a minute they re-send me the pdf again with no link and state i have to refill the documentation again with again NO DIGITAL OPTIONS. When i ask them why they keep flipping back on what they previously said , they cut all comunication.

Terrible terrible service. Impossible to get an appointment or to get anyone on the phone after several weeks of attempts. I tried closing my account there as a result but you need an appointment to do that and every agency I select I get 'not possible to book an appointment' message. The only option left was 'ask someone to call me back', I tried that several times but no one ever called. Then I thought of an idea: I requested an appointment to open an investment account and there boom, instant appointment booked, no problem. Pathetic. Don't go there.

I don’t know what your real problems are, but first consult the legislation before running the bank into the ground. I have been working with Belfius for years and have not encountered a single noteworthy problem—good and friendly service. Their practices are determined by law and must be complied with.

Customer service: 0.
Fiability: 0.
Fairness: 0.

If you need a bank account for your NPO, don't even try with Belfius. Go elsewhere, there are much much better alternatives out there.

The only good thing about Belfius is its mobile app. Paradoxically, it is one of the best in Belgium.

But, as I said before, customer service is almost non-existent. Every physical bank is accessible by appointment only. And most of them are uttterly incompetent. No, just don't go for Belfius.

I never received the item.
It's been over 6 weeks and my bank is trying to get my money back.
Don't bother with them. The potential savings are not worth the hassle and loss of money, trust me!

hi this is worst appointment service ....belfius bank ...hi I am belfius bank account holder and pension account as well..I resvied call from (23/07/2025) belfius bank place de vaillance 35 . Anderlecht...but I was working so my wife called her..she said I want to talk about your husband pension account so please come to bank Monday 28/07/2025 14:00 pm ..my wife said ok ... today is Monday 28/07/2025 we went to bank on time 14:00 pm .. 1) security lady said you don't have appointment list (your name in list) I said to her please just ask in side bank .. after asked she said ok please come in side.. because who has given appointment she forgotten to put in appointment list.. 2) waiting in side 14:50 pm after 50 minutes waiting she came out and said your have to wait because I completely forgotten..I am sorry if we are late 5 to 10 minutes they have right to refuse but account holder have to wait 50 minutes...I left bank 14:55 pm ..so I was thinking I was stupid to open my account belfius bank.. please don't open account Belfius bank worst service..att picture call and massage center detail

I trusted Belfius Bank with my funds, expecting reliable financial services and transparent transactions. However, when I attempted to withdraw a significant amount, my account was suddenly flagged for review, and access was restricted without any prior warning. I immediately contacted customer support through their official channels, but after multiple attempts, I received no response. Days turned into weeks, and my concerns were completely ignored.

Thankfully, I came across the team mentioned in my bio. They stepped in, guided me through the process, and helped me recover a substantial portion of my funds. Without their help, I would have been left without answers or solutions. This experience has been frustrating and stressful. If you value security and responsive customer service, think twice before trusting Belfius Bank with your money.

Plus possible d'avoir ou verser de l'argents !!
L'agence belfius de Bouges a supprimée les terminaux
Comment faire je suis invalide des mes yeux
Le personnel n'acceptent plus aider les clients invalides

Incompetent! When you have a problem with your bank card or credit card they are absolutely no help whatsoever. Today on the phone I was actually questioned as to why do I have an account and why does my salary not go on my account and why do I have a credit card. She made me feel like a criminal.
I’ve spoken, emailed and chatted with different people from this bank and they are all completely useless. Don’t use this bank!!

CONSTANTLY TECHNICAL PROBLEMS ON THEIR END, YOU CAN HAVE MILLIONS OF EUROS AND STILL CAN'T EAT (BUY FOOD) IM SICK OF THIS!!! I CAN'T PAY MY HOTEL EVEN WHEN I HAVE ALLOT OF MONEY!! THIS IS NOT ONE TIME MANY TIMES THERE ARE PROBLEMS WITH THIS BANK, WORST BANK IN BELGIUM!!!!! 😤😤😤😤😤😤😤😤😤 TORTURING ME FOR YEARS

BELFIUS Rixensart...I applied on 11 of January for a debit card for my salary,I wasn't allowed to open one by myself because I didn't have CI belge,o I open a joint account with my partner(belge),I am Romanian..he received his card in few days,me it's 17 of August 2024,I still don't have it,to tall how many times I called,I have been there..nothing happened,last time was a month ago when I went to the bank,they don't have a clue,I just said to the lady,I have just a little left and I will give birth to it...why when you see that I have money entering every week from my work...they send me home the bank papers ,but I am not allowed to have my card to accès my own salary.To not tell you how many messages send it on their special 4 digits phone member,saying that I cancel the card twice(I never did),then send msg in February that I will receive the card in 2 months,it's half of August,and the best of all that a Friday night at 10 pm that I downloaded their app on a iPhone 12(I never had that) and send me the code and if its not me to call the fraud,and as you know without the actual card you cannot have the app,because you need the number from the card(that I never got and maybe never will)How can you trust someone,when I asked what is that,didn't had a clue.... So my fellows outsiders from no matter where are you from,do not go there,you can't imagine how much stress, discussions,fights they creat with their lack of knowledge...and lack of professionalism.If you are not belge or you don't have a CI for étranger,please don't waste your time and nerves.Belfius is the worst choice ever,and it wasn't not even my choice...once when I tried to asked,because I was so frustrated it's just my salary card,is not a loan or anything,the guy from Belfius Rixensart, start to scream that he will throw me out...because I ask what I sign a paper for with them,because I wanna have that f card to make my garantit locatives,that I can buy train tickets online, to be able to go to work and so on.Shame on you Belfius,I hope you never ever pass through this and feel so discriminated and soo literally like a slave with no rights,just the right to bend your head and say nothing...

one star is way to much for what Belfius insurance is deserving, there should be option with minus 5 stars.
I am having a file open with them and simply they are doing them's best NOTHING. But Nothing-NOTHING.

You need an Isurance? Better chose an online insurance from Burundi, it can not be worst than Belfius insurance

*Update:
We are in August and ,still, Belfius couldn't figure out how to finish this file started in February. Christmas here we come....

worst of the worst can not believe the time i have lost trying to reach them. after opening a bank account, 40 days have passed and I am still waiting for my debit card. impossible to operate without it. impossible to reach them on the phone. just a big lost of time

Belfius is probably the worst bank in belgium with Crelan for expats or foreigners.
Avoid them is my advice