Kajakk og Fritid AS Reviews 

All is perfect and fast delivered. 👍

Order 19 of july and still waiting looks like they discount item to sell more items and you need to wait from China so why not buy straight away ,before buying anything make sure whey have in the store otherwise you will wait a month at least for your order

I made an order, payed with Vipps, but received no email confirmation. Customer support is completely unhelpful, talked them multiple times. They claim it is sent, but that they can not find details about an order made so long ago (this was 5 days after the order). They told me to ask the post office, but are not able to provide a tracking number. Do not want to cancel the order either, it's been three weeks, the product was in stock, and delivery was supposed be 1-3 working days.

Very good service and nice attitude from service personnel. I can highly recommend any contact with the personnel in Drammen

Fast, friendly and immediate response on my order

I have bought two electirc bike in this shop regardless that one of the first bike got broken. I worked in customer service and tech support before and the alloted time given to repairing, assistance and extential service and support was never failing. They have an excellent service. Buying a bike is one thing with a great value, but a customer has to always think of the maintenance, aftersales are very important. I will always choose kajakk and fritid. Thanks for Kristin ans the rest of the team for outstanding service. Cheers!

Complaint about battery on my Momas Bandit Pro: Customer service at Mariero / Stavanger was as usual good and accommodating. Quickly done and notified when the battery was repaired.

I was guided to what should I do to claim my guaranty repair. And also help in using the booking system. Was excellent experience

Bought a SUP paddleboard here last year and discovered a small leak after this summer. Needed help finding the correct glue for the patch provided in the repair-kit (glue not included in the kit), and sent an e-mail Sunday.
Got a reply Monday morning with 4 different links to places I could get the glue, as well as a detailed explanation on how to repair the leak.

Very pleased with this experience!

Custom service is awsome, help you to pick a bike who fits your needs! Easy webside, many models to choose from, for me a bike!
Little bit sad about asembly prosess witch i dread, because im not great in putting thing toghether. But thats on me.
Quickly delivering, safe to pay on net, because of ALL the scam thats going on! But folks Kajakk og fritid is a very safe and quality company whit a perfect system, that secure your service and security, many are afraid to bye something on net, but this company is rock solid.
Ronny Øyan Nyland

Good service, Nice people and they find whats wrong and fix it.

Bough an ebike from online store Fosna Ragnarok (dual battery) and it came faulty. Kept turning off randomly and resetting all settings to default each time. Was advised to send it to the nearby Stavanger butik and they held it for a whole month, claiming it was a battery issue. When I called to check up for some updates I was told it can run on a single healthy battery so I picked it up and the same issue persisted. Turns out it didn't have that issue at all..

After handing it back in and asking to check if the bike can be replaced so I (the customer) doesn't have to wait forever or cancel purchase since klarna made a request.. they ignored me and klarna for another month.

I called Drammen store where their warehouse and main hub is to check if a new bike was requested since they had plenty in stock and they didn't even bother at all and left it still on a battery issue. They redirected my call to the Stavanger butik and the young (mid 20's) guy who was supposedly handling my case lied about the new bike being there and that they need 2-3 days to assemble it.. 1 week later I had to call Drammen again and they never shipped a new bike to Stavanger butik and once I called the Stavanger store again and had to threaten with lawsuit since this had crossed into illegal threshold to refund me.

The online customer service *Silje* would just leave the conversation and not respond either. So immature and petty people that should not be working in this field whatsoever.

They showed me amazing service, and helped, found a solutuion, and fixed our problem asap. Higly recomend

Fantastisk rask og super god service. Trygt sted å handle. Gode produkter som holder hva di lover.

Happy to see that customer service has greatly improved over the past couple of years.
I had and issue with the motor on my e-bike and had it quickly seen to by E-MEXX.
I am very satisfied with the support that I received and will certainly use Kayak and Fritid in the future 😀

They work hard to keep customer happy.

Fantastic service👍 Very nice person in the shop in Drammen. Recomend this store😁

I ordered a replacement part for my damaged bicycle from, but after waiting four days, I received a different product. When I contacted customer service, they said that I had received the correct product, just the picture on their website did not match the name of the product they sent me.
Now, I have to go through the hassle of finding and ordering the correct repair part again, which means another week without functioning bicycle.