Koiride Reviews 

Hello. This company also owes my company over 2,500 euros for transfers made in March, April, and May. They write off the debt in a loose way so that I don't have to worry about acknowledging the debt and paying, endlessly extending the deadline... and that's where their empty promises end... they think they can go unpunished... my lawyers have found lawsuits worth 72,000 euros, but I think that's only the beginning of the claims... everyone meant well, but it turned out as usual... that's how intermediaries work... they enrich themselves at the expense of others' misfortune.

I am the owner of Luxe Black Diamond LLC, a licensed Boston chauffeur company. We were a ground transportation supplier to KOI Ride from December 2025 through May 2026, and I am writing as that supplier, not as a passenger. Our chauffeurs completed every ride KOI dispatched to us. KOI has never raised a service complaint with us. $2,001 remains outstanding across two invoices, 112 and 78 days past due against the 30-day payment term in the supplier agreement KOI's CEO signed. The record matters more than the amount. On July 24 KOI told us we would have a payment update by mid-August. The August 6 deadline passed. We granted an extension to August 15 at KOI's own request. On August 13 their Accounts Payable Analyst wrote to us: "We acknowledge the outstanding balance of USD 2,001.00 and understand the urgency of the matter... we are actively working on the payment." August 15 passed and nothing was paid. This is not a dispute about service or about rates. KOI has acknowledged the amount in writing and has not paid it. To operators considering supplying KOI Ride: require payment before dispatch. I will update this review the day the balance is settled.

This company is the absolute worst service provider. They were booked through a travel agent for a Heathrow to Central London pick up. Never showed up. No communication from the driver at all. I would not recommend Koiride to anyone. Zero stars needs to be an option for this mob.

If I could give no stars I would . They should not be in business . I was left stranded at Londons Heathrow airport . Contacted customer service and was told to take a taxi . No reimbursement . Luckily I was able to contact another service to get me to my hotel . After that they refused to refund my money saying no refunds . Ummm no service was done . Never again . This is the worst company . Buyer / traveler beware . I am still fighting to get my refund and the company is not responding to messages .

Worst service and I highly recommend steering clear of them. Never showed up both times for airport pickups. They don’t answer the phone or even call back.

⭐☆☆☆☆ (1 Star)

Very disappointing experience.

Our company completed all agreed services professionally and on time, but we are still waiting for payment after more than seven months. The outstanding amount is over €4,000–5,000 for invoices from October, November, and December 2025.

Despite receiving all invoices multiple times, the company keeps delaying payment and asking for the same documents again instead of settling the outstanding balance.

Communication has been unprofessional, and promises of payment have not been kept.

Based on our experience, we cannot recommend doing business with this company. We hope they will finally fulfill their financial obligations and pay what is owed.

Absolute joke of a company , 2 hours late to pick us up, called and said there was bad traffic , called back and the driver had been in an accident I was told , driver turned up and asked me not to complain then drove like he had stolen the car weaving in and out of traffic , my advice keep well away from this company at all costs

We had booked a private transfer from Central London to Stansted through a travel agency. I received a confirmation via Whatsapp the day prior but no one showed up. No one reached out to inform us, and when I called customer service at 3AM they said that that there was a problem and they couldn't replace the driver assigned to us. They just acknowledged "something happened" and only offered to refund the ride when I started insisted.

I will update this review accordingly if we get refunded, but so far it's not looking good.

No driver at Rome airport, no driver turned up for the return leg, impossible to contact anyone. Avoid this firm

I ordered and paid but no driver was at the airport. "Support" doesn't give any answer so I booked another taxi and lost money. I clearly don't recommend.

Horrible service. Not possible to communicate by provided phone number and only communication is an AiBot who keeps you in a loop.
Driver got the wrong information and did not Pick us up as expected, and no willingness to help us with an earlier Pick up on the Way Home. Can NOT recommend!

no payment to the driver and supplier, if you are a transport company or driver work for this company you will get 0 dollar, work for free, Dubai Mafia

Barcelona - airport.
Absolute scam. Booked premium ride with travel agent. Some fat indian guy dressed like hes homeless put me in a battered old taxi that I could have hired for 20% of the price he pre-charged me.
Scam artists - taking money upfront via travel companies and doing nothing more than calling a local taxi when you arrive.
I feel absolutely robbed.

Zero stars if possible terrible service. Arrived the driver kept messaging when we was getting off plane got outside nowhere to be seen. Arrived 45 mins late saying his round the corner.
Day of coming back terrible service nobody turned up when finally got through to somebody said driver car broke down and i get my ow way to the airport at 4am in the morning

This company is a scam! They have nothing to do with professionalism. I don't recommend them, they're a complete disaster!

If I could give them 0 that still would be to nice.
Reserved and paid for car service through Expedia for a ride from Cape Liberty to JFK. Could never reach KOI to confirm pick up time as we were getting off a cruise ship. I tried contacting them at each port with no answer!!!
Morning we are to get off cruise ship my phone starts blowing up with extremely rude messages on What’s App. We were told we were a no show at the port at 6 am!!! Ship didn’t dock until 815 am. 1. How could you not see there was NO ship! 2. That is not the time we requested with no answer back from KOI.
We had to use a cab at an extra cost. Get home and start conversation with Expedia. First I was assured that they would take care of the problem and me. Told by supervisor that it wouldn’t be happening.
As much as we wanted to fulfill your request, please note that Koiride - USD strict to the rules and restrictions, and we do not have the authority to refund or override their policies.

We know that the resolution provided is different from what you have expected. Our apologies will not suffice for what transpired to your trip.

However, please know that our operations team will continue to do our best to improve our customer service procedures so an incident like this will not happen in the future.

Again, we are sorry that a refund was not possible. If you have any other questions, please feel free to reach out to us.

Regards,

Alijen A.
Expedia Travel Team

SCAMMERS-DONT BOOK
Fake call center, Liars
Dont book with them, through them or anything related to them
Check carefully who is prividing the service when you book through booking.com or any other related service. Make sure the company you book is not KOI ride.

THEY DONT PAY SUPPLIERS AND OBVIOUSLY THEY DO NOT REPORT TO AIRPORTS OR PICK UP LOCATIONS FOR CLIENTS..
MEANING: Clients who paid the service are left stranded..

Dont Be fooled by them

Attention... this company does not pay drivers for the trips made... do not fall for it... they are scammers and a pyramid scheme

Was supposed to use them in Singapore for a pickup at 1145pm and called in the morning to see if we could change the time to an earlier slot .
i spoke to their customer service team who were rude and unhelpful , i eventually went with a local firm.

I would not recommend this firm to anyone , stay clear of this company.

Arrived at LAX after a long day of travel. We followed the instructions to meet the driver but no one was there. We waited for an hour checking with all the other drivers. We paid for a taxi to take us to the hotel. After arriving at the hotel 2 hours after we should have met our driver, we got a text with completely different instructions as to where we were to meet the driver. I have emailed the company and not had the courtesy of a reply.