FreePrints Reviews 

181,179
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26,605 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the prints and products, often highlighting vibrant colors and robust materials. Many people appreciate the efficient service, noting the ease of ordering and the prompt delivery of their items. Consumers frequently find the overall experience to be great value for money, making them eager to use the service again. However, some people mentioned issues with orders not arriving or being significantly delayed. Some customers also experienced the need to reorder items multiple times when initial deliveries failed to materialize.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality of photos and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

People report positive experiences with order, finding the process very easy and delivery good. Customers... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using FreePrints for around five years now. They always waste no time at all in processing my orders and sending the orders via Royal Mail in a timely manner.I have made over twenty book... See more

Rated 5 out of 5 stars

What’s not to like about FREE photos printed and delivered to you?! Always happy with the service, it does take a while for the prints to arrive which is expected, I often order extra prints too as th... See more

Rated 5 out of 5 stars

Very easy service to use , reasonable price for postage and good delivery times , will definitely be using them again . Quality prints and a good choice of gifts if required.

Rated 5 out of 5 stars

Always deliver promptly and good quality prints. Free if smaller size but I ofter choose a larger size so is more visable and which fits well in a photo frame. The additional cost is very small. Very... See more


Company details

  1. #15 of 40 best companies in Photo printing service
  2. #10 of 14 best companies in Photo lab
  3. #8 of 13 best companies in Photography Service

About FreePrints

Written by the company

Turn Your Memories into Beautiful Prints — For Free!

With FreePrints, your favorite photos don’t have to live on your phone forever. This simple, elegant app lets you transform your digital snapshots into stunning, high-quality prints — delivered right to your door. Whether it’s a family moment, a travel adventure, or a smile you don’t want to forget,

FreePrints helps you hold those memories in your hands, not just your camera roll.

What Makes It “Free”?

Every month, FreePrints gives you free photo prints — you’ll only ever pay a small shipping charge. There are no hidden costs, no subscriptions, and no commitments. Just pay for delivery, and your photos arrive ready to enjoy.

Need something extra?

Upgrade to larger sizes, order extra copies, or create premium matte prints — all at low, transparent prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181k reviews

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4.7

All reviews

(181,179)

27,633 reviews in the last 12 months

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Rated 5 out of 5 stars

I have a Son in federal prison and I…

I have a Son in federal prison and I can’t express how grateful I am to Free Prints for not charging an arm and a leg to send photos to my son!! It really means a lot to me and I know it does for him as well I have use this site several times and he always get his photos in a timely fashion as well!! I’m going to be getting some other things from this site as well!! Whom ever came up with this idea was genius and very compassionate! It’s hard having a loved one away and missing out on our family goings and coming and special events. Just being able to share those times with him are priceless!! Thank you! From the bottom of my heart FreePrints and I have also recommended you to several other family members as well and my son’s daughters mother so she can share photos with him as well!! This site is AWESOME AND I SAY THAT WITH PRIDE AND GRATITUDE!! Thanks big shout out to them!!!!

6 July 2026
Rated 3 out of 5 stars

They do frew prints

They do frew prints, however since i started using them i got email verifications about my passwords being in danger/data breach and I've received emails for oher companies to which i was not subscribed. Be careful, use an email you don't care to be hacked.

7 May 2026
FreePrints logo

Reply from FreePrints

Hello Victoria, thank you for sharing your feedback and concerns. Your information is handled through our secure systems and is used only for providing updates and verification purposes which is in accordance with our privacy practices. Feel free to contact us at supportUK@freeprintsapp.com for any further comments or concerns - our team will be happy to assist. Thanks again!

Rated 1 out of 5 stars

Paid for next day and still no sign of my order 5 days later!

I have ordered from FreePrints before and not had a problem. But I made and ordered 150 prints of a missing cat poster to pop through local letterboxes, i paid for next day delivery on 16th July as i needed them quickly, the app said they should be delivered on the 17th (as you would expect for next day delivery!)
It is now the 21st of July and still no sign of my order! When I have tried to contact freeprints about my order it says to wait until Thursday 23rd!? Not helpful in the slightest!!

Thankfully my cat has returned after being missing for 10 days but I am not happy with the service from FreePrints. Even when I went onto the contact us section on the app and pulled up my order number it gives a tracking number but when you click on it it says incorrect tracking ID and says I have to wait until the 23rd to request a refund. This is poor customer service in my opinion.

16 July 2026
Unprompted review
FreePrints logo

Reply from FreePrints

Hello Alannah, thank you for your feedback. We're very sorry to hear about the issues you've had on your order. While we ensure all orders are dispatched on time, delivery issues are unfortunately beyond our control. That said, we've noted your comment, and shared to our team as we continue working to improve the delivery experience with our partnered courier and with our customer support. We kindly ask to please contact us at supportUK@freeprintsapp.com, and our team will be happy to assist. We appreciate you bringing this to our attention, and our apologies for all the disappointment this has caused.

Rated 5 out of 5 stars

Photos …

I have ordered many times and the service is great very quick and the photos are excellent would highly recommend

29 June 2026
Rated 5 out of 5 stars

Used these once before in the past

Used these once before in the past, wasn’t until my dog passed recently that I realised I don’t have any photos of him, so now I have, also have 2 of the posters & a book also.
Very happy with the service & delivery, will be, and I am using them to print out photos & also sent a card & a postcard tops

29 June 2026
Rated 5 out of 5 stars

very satisfied with photos

very satisfied with photos, canvases, tiles, they always come with great quality, good prices, quick dispatch, easy to order, i would recommend to others

29 June 2026

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