Bentley Telecom Limited Reviews 207

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness, knowledge, and efficiency of the staff. Consumers appreciate the prompt response times to inquiries and the proactive support provided, even after the initial purchase or service setup. People also value the friendly and professional demeanor of the team members, who go the extra mile to assist with technical issues and ensure customer satisfaction. Consumers report reliable WiFi service and appreciate the ease of communication with the company. Reviewers highlight the company's ability to provide solutions in challenging situations, such as remote locations with limited connectivity options or during service disruptions from previous providers. The flexibility and personalized attention offered by the company are also highly valued by reviewers.

Based on these reviews

Rated 5 out of 5 stars

I have been using this service for the last three years. The satellite signal was always working and realible. The invoices were correct. I really didn't have any problems during this time. I... See more

Rated 5 out of 5 stars

The Satellite broadband service for our remote holiday property has been excellent. When we did experience technical problems the support desk were first class. I'm happy to recommend Brentley... See more

Rated 5 out of 5 stars

What a change to actually speak to a human being and not a Bot! Steve, from Support was a great help and really speedy when replying to all my questions. After our internet provider went into liquidat... See more

Rated 5 out of 5 stars

Took out a viasat internet connection through bentley communications and they couldn't have been more helpful. Nearly a year later and still no issues at all. Great company to deal with.

Rated 4 out of 5 stars
Verified

James - who came to instal the dish and router etc. was excellent in every way, despite turning up at about 8pm having had an awful time on the motorway. Not so great, though she was helpful and court... See more

Rated 4 out of 5 stars

We were so grateful to get internet where we live as we are in the slieve bloom mountains and have no phone signal. The only downside for us was the Internet would drop out if it was raining or misty... See more

Rated 5 out of 5 stars

Great company. I have been with this company a long time. They have always been there should I have a question or query. Their Customer Service is excellent and their technical department first rate.... See more

Rated 4 out of 5 stars

Clear terms, good and prompt service. When we purchased FreedomSat 4G as a backup connection to our rural property where a landline connection was unreliable, the service worked as advertised and kept... See more

Rated 5 out of 5 stars

Since we have been with Bentley the service we have received has always been excellent. Just a telephone call away and any issues have been resolved promptly. The team are friendly and accommodating.

Rated 5 out of 5 stars

Phone response was immediate and Kevin and Billy were truly excellent! It was a really complex issue to reconnect the broadband after previous supplier went into administration, and took a week and a... See more

Rated 5 out of 5 stars

I have been with this company for the past ten years which has given excellent service. I live in France where we have been recently connected to fibre optic internet hence the reason for the change.... See more

Rated 3 out of 5 stars
Verified

When the installer had finished he said it was working on 36.8 ,when l got home l tried one of my apps for internet speed and it said 22 and l tried the other app and that said 25,when we tried to dow... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Freedomsat through Bentley, and I’ve had a great experience. The customer support has been very responsive and helpful, always ready to answer my questions and meet my needs. I highly... See more

Rated 5 out of 5 stars

Just spent the last day using our 4G router from Bentley Walker that has transformed our internet usage. We have been checking the O2 coverage map for any chance of improved coverage, as suggested by... See more

Rated 5 out of 5 stars

I have recently changed over to this company and I have found them to be very helpful, friendly and professional. I was having some issues with accessing a website and they were able to help me.

Rated 5 out of 5 stars

Customer service has always been exceptionally good and now that I am retiring and closing my account that has been executed quickly and easily. I highly recommend this company.

Rated 5 out of 5 stars

On the transfer of our service from Brdy, we were temporarily disconnected, and Brdy gave us no advance notification. Bentley Telecom worked well to restore the service and my emails were replied to... See more

Rated 5 out of 5 stars

I have been with Bentley walker for over 5 years know and they are the best company I have ever used any issues I have had they fix it right away they no everything about the systems they use. First c... See more

Rated 5 out of 5 stars

I first was with Sky satellite. After Sky Freedomsat took over. It is working fine without problems and even the monthly cost is less as before I have no complains. Selling my house end of Sept... See more

Rated 5 out of 5 stars
Verified

I never had a bad experience when I had a query. It was dealt with it promptly and staff were always helpful and efficient.

Rated 5 out of 5 stars
Verified

I have had a unfortunate experience with a more traditional supplier. The system was installed yesterday and appears to function well. The speeds are ok and I have nothing to complain about.

Rated 5 out of 5 stars

Real people with understanding and prompt action when required. I have received excellent service from this company.

Rated 5 out of 5 stars

Freedom indeed. Not only do you get a UK based support team with real people who understand the technical elements and I willing to talk you through any questions you may have both before and... See more

Rated 5 out of 5 stars
Verified

prompt, professional and helped our local person setting it all up by remote phone call.

Rated 5 out of 5 stars

I'm new customer and was positiv suppriesed for the the service and support as well for the quick response.

Rated 4 out of 5 stars

I was able to solve my problem and get my service back. Although I was without internet for nearly 4 days. All good now though!

Rated 5 out of 5 stars

Great company to deal with! Very helpful, very knowledgeable, great response time to questions, 100% recommended!

Rated 5 out of 5 stars
Verified

Team very responsive. I’m glad to know now that there is an app to self activate.

Rated 5 out of 5 stars

Staff are great, really helpful and knowledgable. The service has been good and flexible for our needs.

Rated 5 out of 5 stars
Verified

Excellent company to deal with, staff 10/10 and very helpful

Rated 5 out of 5 stars
Verified

Katie who sorted me out very hepfull And replied to emails straight away. Thank you again Katie.

Rated 5 out of 5 stars

I have experienced a kind and professional team aiming to support and help in soilving the technical problems pointed out.

Rated 5 out of 5 stars
Verified

Very professional company and the support team, especially Billy are superb.

Rated 5 out of 5 stars

Reliable WiFi and great customer service. Communication was efficient and helpful.

Rated 5 out of 5 stars

Been signed up for their satellite broadband product for a number of years. Very prompt and helpful customer support and solving of any issues we had. Would recommend.

Rated 5 out of 5 stars

Excelent response rate even on a subscription discontinuation request. I will use them again if I ever need satelite internet.

Rated 5 out of 5 stars
Verified

We called FreedoSat because we have very slow broadband at the moment. We simply asked what options there were. Katie spent time with us to explain the options and answer a whole host of questions. Sh... See more

Rated 5 out of 5 stars

Excellent customer service from Katie and the team. Really responsive customer services. Installation was a bit fragmented but this was out of the control of the team. Recommended

Rated 5 out of 5 stars
Verified

We use Freedomsat as a backup system when the fibre is down and it always works perfectly, very helpful staff, easy to talk to someone in person, knowledgeable, highly recommended, been with them for... See more

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Company details

  1. #17 of 44 best companies in Internet provider
  2. #67 of 113 best companies in Business-to-Business service
  3. #30 of 58 best companies in Internet Service Provider
  4. #13 of 30 best companies in Mobile network operator
  5. #19 of 47 best companies in Phone and internet services
  6. #47 of 97 best companies in Telecommunications service provider

About Bentley Telecom Limited

Written by the company

Bentley Telecom is a multi-technology Internet Service Provider with a strong global presence. For the past 24 years, we’ve delivered reliable broadband connectivity for both B2B and B2C customers. We focus on underserved regions and are known for responsive customer service and our proactive adoption of new technologies.

  • 24 years delivering broadband
  • B2B & B2C connectivity
  • Focus on underserved regions
  • Customer-first support
  • Cutting-edge solutions

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

The Satellite broadband Service

The Satellite broadband service for our remote holiday property has been excellent. When we did experience technical problems the support desk were first class.

I'm happy to recommend Brentley Telecom.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I have been with this company a long time. They have always been there should I have a question or query. Their Customer Service is excellent and their technical department first rate. Very good.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been using this service for the…

I have been using this service for the last three years.
The satellite signal was always working and realible.
The invoices were correct.
I really didn't have any problems during this time.
I would continue using Freedomsat, but I sold my house in the mountains and the new owner don't require any service.
This is the only reason I cancel my contract.
Thank you Freedomsat and should I require a new satellite connection in the future I would use you!
Kind regards
Josef

6 September 2024
Unprompted review
Rated 1 out of 5 stars

terrible service by Bentley

I live intermittently on the island of Sifnos.When Bentley took over the internet service I had a contract with, the connection was not always working. I have not had any internet since May. Early August I contacted my local provider.He said it all had to be done on line with Bentley as they had no person on the island to service the line. The instructions I received did not work. So I used the hot spot connection from my phone for internet and decided to cancel my subscription.I was then informed that I needed to give 30 day notice so I would have to pay the September charges. Claire Martin form customer service was very polite BUT she also sent me a record of use of the internet. This is impossible as I had not any any connection through their service. I asked that Bentley forgo the September charge. The answer was no. Bentley did not provide helpful service, is not understanding, and very greedy. I do not think they should be allowed to provide internet service when they have no one local to be of assistance.

26 August 2025
Unprompted review
Rated 4 out of 5 stars

We were so grateful to get internet…

We were so grateful to get internet where we live as we are in the slieve bloom mountains and have no phone signal. The only downside for us was the Internet would drop out if it was raining or misty weather. Also strong winds. Customer service was always 5 star.

28 December 2024
Unprompted review
Rated 4 out of 5 stars
Verified

Overall, a good experience

James - who came to instal the dish and router etc. was excellent in every way, despite turning up at about 8pm having had an awful time on the motorway. Not so great, though she was helpful and courteous, was the lady we dealt with on installation day. Clearly she had difficulty in contacting James as the day wore on, but said she would ring back shortly and never did! But overall the Bentley experience was a good one, and so far it has all worked very well.

5 August 2025
Rated 5 out of 5 stars

Service and subscription…

Since we have been with Bentley the service we have received has always been excellent. Just a telephone call away and any issues have been resolved promptly. The team are friendly and accommodating.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend their service.

I’ve been using Freedomsat through Bentley, and I’ve had a great experience. The customer support has been very responsive and helpful, always ready to answer my questions and meet my needs. I highly recommend their service.

22 July 2025
Unprompted review
Rated 2 out of 5 stars

Unstable and later no internet anymore.

We had internet starting the contract in March. Suddenly after 2 months our Internet got unstable until it stopped completely. The service department was very helpful, but they/ we couldn't find what the problem exactly was. Service in Greece, a technician coming to our house, would cost +/- €1000. Outrageous. The technician was probably going to come with a private helicopter. So we stopped our contract with Bentley.

11 July 2025
Unprompted review
Rated 2 out of 5 stars
Verified

As I've been asked to write this review…

As I've been asked to write this review so soon after its installation, my review is more a reflection of the installation process. A reader should also note that the company I contracted with for the service (Bentley Telecom) seem to be a subcontracter of Freedomsat who in turn get a subcontractor to fit the kit. Having said this I was disappointed that:

The subcontractor failed to turn up to fit the equipment on the first date I was given by Bentley Telecom. This was due to a Bentley error.

When the engineer came to fit the equipment he told me it would not fit where I wanted it to go. Then, when it was too late, he agreed he had been wrong.

It's to soon to say how reliable the actual service is.

9 June 2025
Bentley Telecom Limited logo

Reply from Bentley Telecom Limited

Thank you for your feedback, and we’re sorry to hear about the issues with the installation. We understand how frustrating the missed appointment and the installation confusion must have been.

We appreciate your patience and hope the service proves reliable over time. If you need any support, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Satellite Broadband

Been signed up for their satellite broadband product for a number of years. Very prompt and helpful customer support and solving of any issues we had. Would recommend.

12 May 2025
Unprompted review

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