Card readers have not turned up so the order has not been completed despite being told delivery would be 2-3. The order was over a month ago and despite emailing and calling no refund or replacement r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my SumUp card reader almost 10 days ago, they send me an email that they have posted it by Royal Mail but I haven’t received it yet
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of... See more
Company details
- #18 of 18 best companies in Card processing service
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.6
Poor
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Card readers have not turned up so the…
Card readers have not turned up so the order has not been completed despite being told delivery would be 2-3. The order was over a month ago and despite emailing and calling no refund or replacement readers has been done. Shocking behaviour from this company
15 June 2026
I ordered my SumUp card reader almost…
I ordered my SumUp card reader almost 10 days ago, they send me an email that they have posted it by Royal Mail but I haven’t received it yet
6 July 2026
Came nice package and in days
29 June 2026
Do not order from this site
I have not recieved my item and no response from customer service
6 July 2026
Unprompted review
Wow absolutely an amazing price and got…
Wow absolutely an amazing price and got delivered in 2 days ,would definitely recommend as some sum up machine where very expensive.
13 February 2026
Totally Rubbish
Totally Rubbish - after two weeks of waiting for an order...."Your order has been cancelled!"
29 January 2026
1 star Becaauseee ORDERED CARD READER…
1 star Becaauseee ORDERED CARD READER TWO WEEKS AGO NO DELIVERY NO REPLIES SCAM!
1 February 2026
Unprompted review
The card reader arrived in good time
The card reader arrived in good time. Packaging was excellent. Fantastic deal price wise too.
Setting it up was a challenge. It took me (with the help of a family member) 1/12 hours to work out how to set up my account!
That said, we managed and it works fine now.
13 January 2026
I’m still waiting for my order
I’m still waiting for my order. And no one can answer a email
14 January 2026
Nothing Delivered
I ordered 4 card readers on the 2nd. Was advised 2 to 3 working days for delivery. I have had no response to my emails or queries and no card readers have arrived it is now 20th. My concern now is that the sale was a scam and the community group that these were purchased for have lost valuable funds. Not happy to say the least.
5 January 2026
Nice and fathfull
23 December 2025
Very efficient and great service
16 December 2025
faulty and not useable …
Item faulty and not useable despite several attempts and chat calls.Sent e mail at weekend for details to return it and no response so far.Not happy with item and terrible service from supplier!.DISGUSTED.
18 November 2025
A prompt service which after some…
A prompt service which after some research resulted in our organisation purchasing a Sum-Up machine suitable for our purposes. The product is excelllent.
14 November 2025
the machine was dispatched but one week…
the machine was dispatched but one week later has not been delivered (the web site said 2 to 3 days working day delivery). We also have no tracking number to check on the PO website for progress on delivery. Also unfortunately emails have not been responded to when we've enquired as to where the package might be
6 November 2025
So very easy to set up and pair to my…
So very easy to set up and pair to my iPhone, something I was worried about being a non techie. Easy to use live in front of customer. Prompt payouts …. this is the way forward to portable payments for small independent home crafters selling their products.
13 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.