I've been extremely happy with my Fiera purchases. They arrive very quickly and everything I've ordered has been a pleasure to use. The luxury concealer is absolutely amazing--perfects the look of my... See more
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Review summary
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Reviews shaping this summary
I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer servic... See more
I recently had an issue with an order and reached out to the Customer Happiness Team. I was assisted by Jocelyn, who was incredibly professional and kind. She resolved my problem immediately and went... See more
I ordered the lip plumper from Fiera, and sadly, was disappointed with the product. When I emailed the company to inform them of this, they replied IMMEDIATELY with a very positive vibe, suggesting I... See more
Company details
Written by the company
Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.
Contact info
PO Box 3335, 14240, Buffalo, United States
- +1(833) 693-4372
- support@fieracosmetics.com
- fieracosmetics.com
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I request a refund
I requested a refund. The advisement for full refunds is misleading!
18 August 2026
Reply from Fièra Cosmetics
Hi Connie,
Thank you for taking the time to share your feedback.
We’re sorry to hear that there was confusion regarding our refund process. Fièra Cosmetics offers a 30-day money-back guarantee, and we’re happy to accept returns within that timeframe.
When you contacted our Customer Happiness Team, we provided the return instructions and explained that once the returned products are received, the refund will be processed. We also provided the option to share your tracking number with us so that we can help locate the return and expedite the process when possible.
We understand that waiting for a refund can be frustrating, and we’re always happy to assist with any questions throughout the return process. If you have already shipped your return, please reach out to our Customer Happiness Team with your tracking information so we can help monitor it.
Warm regards,
Victoria from Fièra Cosmetics
I absolutely love their products
I absolutely love their products. Obviously I was very skeptical because everything out there over promises and under delivers. Within two weeks I noticed a huge difference in my skin texture, especially under my eyes. Some of my crows feet have diminished on my left side more than the right side lol but there is just an overall huge difference in my skin texture with the way it looks. I get compliments on it all the time.
31 August 2026
MoistureWiser
I have been using MoistureWiser for almost 3 months now. I really like the way it feels on my skin, but I have yet to see any noticeable reduction in wrinkles. I am a big fan of their serum and have also enjoyed the Apple Stem Cell moisturizer. I’m a little disappointed with the MoistureWiser.
27 August 2026
Unprompted review
I’m noticing a change
I’m noticing a change in my skin, and I’ve only been using the products for a month.Their customer service is great, I had a broken item on delivery and they sent me a new one with in a couple of days. You should try their products, I’m sure you won’t be disappointed.
13 August 2026
Great customer service
Great customer service. The best!! Excellent response time. Love all their products!! Very courteous and kind. Made me feel valued and respected as a customer. Would highly recommend their products and I will continue to purchase from Fiera. As a long time customer service representative with over 40 years experience I know and realize how important customer satisfaction is! Thank you Fiera!
4 August 2026
New formula not the same!
I used to use the anti-aging concealer in the black tube and it was very good. Recently, they have changed their formula and it is so disappointing. It does not cover the same, and the new formula is runny and hard to mix and has nowhere the coverage that the old formula had. I have been searching high and low to find the black tubes somewhere but I cannot find them. I will not be purchasing the new formula again and I am so angry that they changed something that was so good.
After posting this review, fiera responded saying they would assist. I did not hear from them.
22 August 2026
Unprompted review
Reply from Fièra Cosmetics
Hello Melody,
Thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you are with the updated Luxury Concealer, especially as a longtime customer who loved the original formula.
We completely understand how frustrating it can be when a product you’ve relied on for years changes. The formula itself should not have changed with the updated packaging, so we’re sorry to hear that you’ve experienced such a noticeable difference in the texture and coverage.
We’d love the opportunity to help. A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and see how we can best assist.
We truly appreciate your loyalty and your honest feedback.
Warm regards,
Victoria from Fièra Cosmetics
I like the products. Just a little expensive.
I like the products. I feel they work for me.
3 August 2026
Moisture wiser
This moisturizer is incredible I love how it keeps your face moisturize all day long. I recommend it and that why I subscribed.
3 August 2026
Great product & arrived quickly
29 July 2026
The product is amazing
The product is amazing. Great coverage, so smooth and feels great on your skin. Order was filled quickly and was actually surprised how quickly it was received.
29 July 2026
I really enjoy your products especially…
I really enjoy your products especially for women over 50.
28 July 2026
I don't see any changes in my skin and…
I don't see any changes in my skin and I don't want any more of the products.... Please don't send me any more!!!
29 July 2026
Reply from Fièra Cosmetics
Hello Shirley,
Thank you for taking the time to share your feedback. We’re sorry to hear that you didn’t see the changes in your skin that you were hoping for.
After reviewing your account, I was able to locate an active subscription associated with your order. I’ve gone ahead and cancelled the subscription, so you will not receive any additional recurring shipments or charges moving forward.
We completely understand that skincare results can vary from person to person, and we’re sorry that our products weren’t the right fit for you. We appreciate you giving Fièra a try and hope we were able to resolve your concern.
Warm regards,
Victoria from Fièra Cosmetics
Very dissatisfied
Very dissatisfied. The product is great. Didn’t know I signed up for reorders. Please please take me off your list. I can’t afford this.
18 July 2026
Reply from Fièra Cosmetics
Hello Debbie,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the product, but we’re sorry for the confusion regarding your orders.
After reviewing the account associated with your email address, we’re not seeing any active subscriptions for any products at this time. However, we’d like to look into this further to make sure everything is correct.
A member of our Customer Happiness Team will be reaching out to you directly to review your account and assist with your concerns.
Warm regards,
Victoria from Fièra Cosmetics
Great concealer for mature skin---company is helpful and delivery is fast.
Fiera concealer gives smooth, natural coverage and doesn't settle into fine lines, which is why I've used it more than once. The company is also very informative about its products---their explanations, ingredient details and usage tips are genuinely helpful. Shipping was fast and the whole process felt smooth. I'm happy with the results.
17 July 2026
This company makes quality products…
This company makes quality products that I use every day.
Thank you, Fiera
24 July 2026
Great Concealer Product
I used the concealer every day, not too think. Covers all day. Love it!
24 July 2026
Quality product at a fair price
Quality product at a fair price. Always arrived when expected and returns were easy.
30 December 2025
I bought 3 cubes of Concealer
I bought 3 cubes of Concealer, 2 different shades and neither shades worked for me. I used the Customer Service email to get a refund ( no other option offered for customers) within the 30 day guarantee but they did not respond until the 30 days was up. Now only offer to try and different shade for reduced price. There is no other shade close to my skin tone.
7 July 2026
Reply from Fièra Cosmetics
Hello Lisa,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand how frustrating it must have been to find that neither shade was the right match. Finding the perfect concealer shade is so important, and while many of our customers find that mixing two shades together creates their ideal match throughout the year, we understand that this isn't the right solution for everyone.
We understand how frustrating it must have been to feel that your concerns were not addressed in the timeframe you expected.
A member of our Customer Happiness Team will be reaching out to you directly to review your experience, discuss the shade options available, and ensure we work toward the best possible resolution.
Warm regards,
Victoria from Fièra Cosmetics
Fiera is a Great Find!
Products are first-rate and are well-packaged. The purchase experience is easy and fast.
19 July 2026
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