Fix Auto UK Reviews 

24,633
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many people highlight the exceptional service and communication, noting that they were kept well-informed throughout the process. The quality of the repairs is frequently described as outstanding, with vehicles often returned looking as good as new. However, some customers also noted concerns regarding the actual repair work, with reports of unfinished jobs, new damage, or poor fixes that required re-attention. Additionally, a few other people also felt that there were issues with courtesy cars, including difficulties in obtaining one, fuel discrepancies upon return, or vehicles not being suitable for their needs.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the fantastic and excellent service... See more

Staff

Customers consistently note positive experiences with staff, describing them as excellent, friendly,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the repair... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Product

Users describe ambiguous interactions with the product, with many reviewers expressing satisfaction after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, the team at Fix Auto in Shrewsbury were brilliant. Special mention to Tyler who kept us informed every step of the way. An insurance claim repair is always a headache, but Tyler... See more

Rated 5 out of 5 stars

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... See more

Company replied

Rated 5 out of 5 stars

After having someone crash into Car they dealt with it from start to finish. They liased with the 3rd party insurance company and kept me fully informed what was going on. Not only was the service fa... See more

Company replied

Rated 5 out of 5 stars

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #24 of 53 best companies in Car service

About Fix Auto UK

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

25k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(24,633)

5,668 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reception very courteous and…

Reception very courteous and professional in their approach.

15 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Thank you for your positive feedback. We are so pleased to hear that you found our reception team courteous and professional in their approach. We strive to provide excellent Customer service.

Fix Auto Wigan

Rated 5 out of 5 stars

Lovely staff at loughborough

Lovely staff at loughborough and quick service.

22 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Hi Peter,

Thank you for your 5-star review! We are so pleased to hear that you experienced lovely staff and quick service at Loughborough. Your feedback is greatly appreciated.

Morgan, Fix Auto UK

Rated 5 out of 5 stars

Excellent job all round

Car was booked in quickly. Pickup & Curtesy car offered. Explained expected amount of time car would be in. All work guaranteed. Everything explained. Office staff courteous & polite. Work carried out looks good as new

22 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Mrs julia saunders,

We're so pleased to hear about your positive experience with our team and the repair of your car. Thank you for highlighting our service and the quality of our work!

Sandra Kluba, Fix Auto UK

Rated 5 out of 5 stars

Fixing my car fantastic but your…

Fixing my car fantastic but your courtesy car was crap I have other words for it but wish to be polite

15 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Hello Michelle,

We're pleased your car repair was fantastic, and we appreciate you bringing the courtesy car's condition to our attention. We are always working to improve our services and vehicles.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. My Tesla has been repaired exceptionally well and you wouldn’t even know it’s been repaired. I was updated all along the way. Very happy with the service and quality of repair. Would highly recommend.

22 July 2026
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The communication throughout was clear, quick, and reassuring, and the quality of the body repair work was spot‑on. Would happily recommend.

22 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Noah,

Thank you so much for your fantastic 5-star review! We are so pleased to hear you had such a positive experience with our team and appreciated our clear and quick communication, as well as the quality of the body repair work. Your recommendation means a lot to us!

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Quality work by a fantastic team

Needing major work done on your vehicle after an acident is never easy to navigate but I was so glad I was sent the way of the team at Fix Auto Worthing.

From the moment I arrived until I got my vehicle back everyone I interacted with was fantastic. Sara in particular was so helpful guiding me through an otherwise stressful time & the repair work was carried out to a really high standard with clear timelines and updates.

I hope I'll never need their services again, but if I did I wouldn't hesitate to go back or recommend them to others.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

I was very impressed with the level of service from this Company. They delivered the courtesy car to us and took our car back to their workshop. The repair was completed within the estimated timescale and th3 ca4 returned to us.

21 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Good Morning
We're thrilled to hear that you were impressed with our service! It's wonderful to know that the courtesy car and timely repair met your expectations. Thank you for sharing your positive experience.
Best Wishes Fix Auto Mid Devon

Rated 5 out of 5 stars

very good service

From start to finish,fix auto were professional and very efficient, 1 week to complete repairs and return vehicle. Would definitely recommend them 👌

22 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Hello Ian Dance,

We're so pleased to hear you had such a positive experience with us. It's wonderful to know you're satisfied with our professionalism and efficiency. Thank you for your recommendation.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

Really great job

Just picked up my car and the service was first class from start to finish. Good communication especially from Jean to let me kn ow what was happening as work progressed. Very pleased

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

From beginning to end, Fix Auto in Penzance were absolutely brilliant! They kept me informed every step of the way and were kind, polite and very efficient. It's not often, these days, for a company to care so much about their customers but Fix Auto couldnt have been better. I would be delighted to recommend Fix Auto to anyone.

22 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Barbara Jarvis,

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. It's great to know that our team kept you informed and provided efficient service.

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Kept me informed and excellent finish

Kept me informed of progress and once a completion date was given they delivered on time. Car came back as new, very happy with the finished job.

21 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Good Afternoon
We are so pleased to hear you had such a positive experience with us! It's wonderful to know you're satisfied with the results and that your car looks as good as new. Thank you for your kind words.
Best Wishes Fix Auto Mid Devon

Rated 5 out of 5 stars

I had such a great experience with Fix…

I had such a great experience with Fix Auto UK. Jake made the process so seamless with no complications. Jake also kept me updated with how the car was getting on. The car looks brand new - I’m so pleased! Highly recommend.

6 July 2026
Unprompted review
Rated 5 out of 5 stars
Fix Auto UK logo

Reply from Fix Auto UK

. Dear Sahala , we are so glad to hear that you had a very good experience with us. We truly appreciate your kind words and positive feedback. I will pass your comments on to the team. Have great rest of the week and weekend from all the team at Fix Auto West Hampstead.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look