From start to finish, the team at Fix Auto in Shrewsbury were brilliant. Special mention to Tyler who kept us informed every step of the way. An insurance claim repair is always a headache, but Tyler... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... See more
Company replied
After having someone crash into Car they dealt with it from start to finish. They liased with the 3rd party insurance company and kept me fully informed what was going on. Not only was the service fa... See more
Company replied
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... See more
Company replied
Company details
- #21 of 36 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #24 of 53 best companies in Car service
About Fix Auto UK
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Lyndale House, Ervington Court, LE19 1WL, Leicester, United Kingdom
- 0116 326 5401
- admin@fixauto.co.uk
- fixauto.com
4.7
Excellent
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really friendly staff
Really friendly staff
Great communication
Everything was quick and made easy
20 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Top work from the team
Top work from the team - well communicated by all and a very smooth process
20 July 2026
Unprompted review
Reply from Fix Auto UK
Thank you for your wonderful review! We are so pleased to hear that you experienced such clear communication and a very smooth process with our team.
Very pleased with the way the repairs…
Very pleased with the way the repairs were handled. Kept up to date on the progress on a regular basis. Many thank for a smooth process where the accident was a less than happy experience.
17 July 2026
Prompt assessment of the damage
Prompt assessment of the damage, to then getting it booked in and fixed. Good service throughout the process.
9 July 2026
Reply from Fix Auto UK
We are so pleased to hear that you experienced good service throughout the process, from the initial assessment to getting your vehicle booked in and fixed. Thank you for your kind words!
Fix Auto Loughborough
The Customer Service team were really good, particularly Caris who booked my vehicle in for inspection and a repair service. Caris kept me informed at each step of the process along the way. The vehicle repair estimate and assessment was well executed and done in a very timely manner. Communication was consistent throughout the experience and the team was flexible and accommodating to my circumstance. All in all it was a good experience, I'd definitely use Fix Auto Loughborough again if and when required.
7 July 2026
Reply from Fix Auto UK
Hi Scott,
Hope you're well :)
We're so pleased to hear about your positive experience with us! It's wonderful to know that our team kept you informed throughout the process and that the assessment was timely.
I will pass on the great feedback to Cerys!!
We appreciate your kind words and look forward to assisting you again if needed.
Morgan, Fix Auto UK
Everything booked on time
Everything booked on time, communication during the the whole experience and Car communicated when ready to pick up.
I ran a little late on time to pick car up and informed Fix Auto and they stayed on late until I got there.
17 July 2026
Reply from Fix Auto UK
Thank you Keith
We're so pleased to hear that everything was booked on time and that you felt well-informed throughout the process.
Fix Auto Stevenage
Reply from Fix Auto UK
We're so pleased to hear that our communication was good and that you were happy with the excellent work done on your car after the bump! Thank you for your wonderful feedback.
Great communication and service from…
Great communication and service from the whole team
10 July 2026
Easy process to go through
Easy process to go through. Always had an update when I needed to contact them.
10 July 2026
Very happy with the service provided to…
Very happy with the service provided to repair our vehicle. Was a delay in the repair but reasons and communication were good. Very happy with the completed work when car was returned.
7 July 2026
Unprompted review
Reply from Fix Auto UK
Thank you so much for your kind review!
We apologise for the delay and appreciate your understanding! If we can help with anything in the future, please feel free to give us a call
Many thanks
The Fix Auto Lichfield Team
Polite and helpful, but not efficient
The staff were polite and very helpful and the repair was good. However, the first time I was told it was ready I drove an hour to collect it, and they'd scratched the repair when cleaning it and not done 2 of the 3 repairs required. Subsequently, I had another time of over an hour drive to collect the vehicle, for them to scratch it even worse when driving it out to me. On two other occasions, I was called and told it was ready to collect, then called back to be informed it wasn't and I'd have to wait more days. There was more that went wrong with communications, but the above is enough info, I think.
8 July 2026
Reply from Fix Auto UK
Dear Alyn, we appreciate you taking the time to share your detailed feedback regarding your recent experience. We are genuinely concerned regarding the multiple issues you encountered, particularly the repeated delays, the damage sustained during collection attempts, and the communication breakdowns. We understand how frustrating it must have been to drive a significant distance only to find the repairs incomplete or new damage present. We have spoken with all the staff and are reviewing our processes to prevent such occurrences and ensure our communication is accurate and timely for all our customers. We have passed your comments on to the team. Hope you have a great week from all the staff at Fix Auto West Hampstead.
They paint sprayed the boot lid of my…
They paint sprayed the boot lid of my car An excellent job. It looked like a new car. Very pleased. Would highly recommend
10 July 2026
Reply from Fix Auto UK
Thank you so much for your wonderful 5-star review! We're delighted to hear you're so pleased with the paintwork on your boot lid and that your car looks like new again. Your recommendation means a great deal to the whole team, and we really appreciate you taking the time to share your experience. We hope to be of assistance again in the future should you ever need us. 🚗✨
- The Fix Auto Manchester East Team 🚗
Excellent service!
Excellent service, good repairing skill and there were no faults to be found.
10 July 2026
Reply from Fix Auto UK
Linda Oliver,
Thank you for your wonderful 5-star review! We are so pleased to hear that you were happy with our service and the quality of our repair work.
Fix Auto UK
Amazing work and kept us informed…
Amazing work and kept us informed throughout the process, really pleased with the whole experience and everyone was really pleasant
17 July 2026
Reply from Fix Auto UK
Good Afternoon
Thank you for taking the time to leave us this wonderful review. We are so pleased to hear that you were happy with the whole experience and our team.
Best Wishes Fix Auto Mid Devon
Great communication and reassurance…
Great communication and reassurance through the process. Explained all well. Car came back great and so clean.. am sure the kids will trash it again but for a dew days.. joy.
13 July 2026
Unprompted review
Reply from Fix Auto UK
Chris McBride,
We're so glad to hear that you had a positive experience with our communication and that everything was explained clearly. It's wonderful that your car came back looking great and so clean! We appreciate your kind words.
Joel Cameron, Fix Auto Pz
Reply from Fix Auto UK
Thank you for letting us know, and for taking the time to leave a review! We really appreciate you clarifying that it was meant to be 5 stars. We're delighted to hear that you are happy with the service you received, and your support means a lot to the whole team. We hope to be of assistance again in the future should you ever need us. 🚗😊
Excellent service
Excellent service - professional, technically expert and compassionate and flexible in car collection/drop-off due to my personal circumstances with serious family illness caring responsibilities. Thank you so much.
17 July 2026
From first phone call to last very fast…
From first phone call to last very fast friendly and great job done
17 July 2026
Reply from Fix Auto UK
Hi Sheena We are pleased to hear that you had a fast and friendly experience with us.
Matthew- Fix Auto Ballymoney
I was very happy with the service…
I was very happy with the service indeed. They were lovely and done a good job
16 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.