Great concept, but the Pesco/Vegetarian high protein options are very limited. Fish options are only salmon, you could also add other fish meals (i.e. tuna or shrimp) and add extra beans for more p... See more
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The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day bef... See more
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The meals themselves are delicious. Good flavors; the meat, fish, or chicken is tender and not dry, but what I am currently really fed up with is that the delivery is a nightmare every single week.... See more
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Generally good. They have the best quality food among competition in my opinion and they are OK priced. Also looks healthier to me than most of the competition. They do make mistakes, though. Y... See more
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Company details
About Factor_Nederland
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Contact info
Netherlands
- factormeals.nl/contact
- factormeals.nl
3.6
Average
1k reviews
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Two blotched orders in a row.
First order: missing items; asked for refund, got account credit instead - no regard for what a customer wants or requests. Customer service phone number rejects calls after a brief message - even though that is advertised as a means of reaching support it does not work = false advertisement. Second order: not delivered, not attempt to leave it with a neighbor either. In both instances, no email follow up after customer service. No transparency, you have to hope they do what they promise to do in chat - which on order 1 was a failure (no refund was actually issued, account credit is not the same).
20 July 2026
Unprompted review
Reply from Factor_Nederland
Hi RdS! We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details. Kind regards, Nicole from Factor
Good experience but limited Pesco/Veg options
Great concept, but the Pesco/Vegetarian high protein options are very limited.
Fish options are only salmon, you could also add other fish meals (i.e. tuna or shrimp) and add extra beans for more protein. Doesn't have to be tuna steak but can be from a tin too.
Tofu and tempeh are also high protein and can be delicious when marinated/prepared well. If there are more Pesco/vegetarian options, I would come back as a customer.
16 July 2026
Unprompted review
Reply from Factor_Nederland
Hi Iris, thank you for your positive review! I've passed your feedback about offering more pescatarian and vegetarian high-protein meals on to our recipe team. We hope to keep making your mealtimes easier for a long time to come! Kind regards, Nicole from Factor
Horrible packing and refund service
The meals are generally very tasty. The delivery however, is still an absolute nightmare. We have received the correct order maybe a handful of times over the last few months. All other times we received either less meals than we paid for, the wrong meals altogether or a combination of both. When calling the customer service we always receive the same solution: credit for the missed meals in the factor wallet, thus forcing us to order there again, or lose the money. We have asked them to pay us back on our bank account, but they tell us it’s not possible to do so, only as a credit for the next order. Would definitely not recommend ordering here until they fix issues with packing orders and paying back customers with actual money!!
13 July 2026
Unprompted review
Reply from Factor_Nederland
Hi Emma,
Thank you for taking the time to share your experience. We're sorry to hear that you've experienced repeated issues with missing or incorrect meals and that you're disappointed with the way this has been handled. We understand how frustrating this must be, especially when it has happened multiple times.
Unfortunately, we're unable to identify your account based on this review alone. We've therefore sent you a request for more information. Once we receive your details, we'll be happy to investigate what happened and work with you towards a suitable solution.
Kind regards,
Zora from Factor
I made profile and payed the 0.01 euro…
I made profile and payed the 0.01 euro that is required to even see the meals. Then I didn’t really like the choices I had so I immediately paused my account, only to receive a notification a few days later that my box will arrive soon. And after checking my bank account they also withdrew 85+ euros for the box!
11 July 2026
Unprompted review
Reply from Factor_Nederland
Hi Rob,
Thank you for taking the time to share your experience. We're sorry to hear that you received a box and were charged after you believed you had paused your account. We understand how frustrating that must have been.
Unfortunately, we're unable to identify your account based on this review alone. We've therefore sent you a request for more information. Once we receive your details, we'll be happy to investigate what happened and work with you towards a suitable solution.
Kind regards,
Zora from Factor
Food is good but the worst logistics ever
This is my second review, on July 6th.
I am constantly getting boxes with fewer meals in them.
My order is for 12 boxes, but this week I got 9 and last week I got 10.
I called customer service multiple times with a promise of credit to my account but that also didnt happen.
As far as my balance with Factor goes, they owe me 9 meals.
6 July 2026
Unprompted review
Reply from Factor_Nederland
Hi Bardya, thank you for your review, and I'm sorry to hear that your recent orders have been incomplete. That's certainly not the experience we want you to have, especially not multiple times. I've reviewed your account and can confirm that the credit has been applied. It will automatically be deducted from your next order. If you have any further questions, please don't hesitate to contact us via factormeals.nl/contact. Kind regards, Julian from Factor
They dont care about loyal customers
They dont care about loyal customers. I was expecting some discounts after months of subscription..I was getting cadeu cards only for the new subscribers. Hence why I cancelled my subscription.
29 January 2026
Reply from Factor_Nederland
Hi Atacan, we appreciate our loyal customers and completely understand that it can feel disappointing not to receive the same offers as new subscribers. Our promotions are often part of targeted campaigns and are therefore not always available to existing members. That said, we truly value your loyalty and have shared your feedback with our team so that we can look into ways to give back to our loyal customers as well. Kind regards, Julian from Factor
FOOD EXCEEDED MY EXPECTATIONS
FOOD EXCEEDED MY EXPECTATIONS. IT'S DELICIOUS AND ALWAYS ON TIME. I RECOMMEND 100%.
18 June 2026
Reply from Factor_Nederland
Hi Piotr, thank you for your 5-star review! That's what we do it for. 😊 We hope to keep surprising you with our meals for a long time to come. Kind regards, Nicole from Factor
Meals are delicious, delivery is a nightmare
The meals themselves are delicious. Good flavors; the meat, fish, or chicken is tender and not dry, but what I am currently really fed up with is that the delivery is a nightmare every single week. Not the delivery itself, but the meals. For the past few weeks, the box hasn't contained the quantity of meals I ordered. Sometimes I get a notification beforehand, but sometimes I don't, and I find too few meals in the box again. It's truly worthless; it's useless this way, and you still have to go to the store to get food.
Initially, I was a customer at HelloFresh, but I cancelled because the delivery was a mess there too. I took out a subscription to Factor Meals, but it turns out to belong to HelloFresh and therefore has the same problems.
29 June 2026
Unprompted review
Reply from Factor_Nederland
Hi! We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details. Kind regards, Nicole from Factor
Great product, bad logistics/delivery
Their product is great. Their logistics are horrible. Having only had the service for 2 months, multiple weeks ive had missing meals, and this last week they didnt deliver at all. It was quickly resolved hy good customer service but I dont want to go through the hassle every other week. I just want what I pay, a lot of money, for.
9 April 2026
Reply from Factor_Nederland
Thank you for your review, Trent.
We're glad to hear that our customer service was able to resolve the issue quickly. That said, we completely understand your frustration, and we'd like to sincerely apologize for the inconvenience.
With the recent hot weather, we've unfortunately seen more delivery-related incidents than usual. However, we fully agree that this shouldn't become a recurring experience. We appreciate you bringing this to our attention, and your feedback helps us continue improving our service.
Thank you for your patience and for sharing your experience with us.
Food is always very fresh
Food is always very fresh, well done and tasty. Choice is big so I always find something interesting for me and my husband.
19 June 2026
Unprompted review
Reply from Factor_Nederland
Hi Karola,
It's wonderful to hear that you're enjoying the freshness, taste and variety of our meals. We're especially happy to know that both you and your husband are always able to find something you like.
We hope to keep surprising you with many more delicious meals.
Kind regards,
Zora from Factor
The factor meals and customer service…
The factor meals and customer service which was outsourced was horrible. We thru 2 weeks of meals in the garbage as they were uneatable. I got a stomach ache about 20 minutes after eating. They would not let me cancel my membership claiming that I had to pay for the next shipment even though it was days after my first shipment and I called to cancel.
15 May 2026
Unprompted review
Reply from Factor_Nederland
Hi Gail,
Thank you for taking the time to share your experience. We’re very sorry to hear that the meals didn’t meet your expectations and that you were disappointed with both the food and the support you received. That’s certainly not the experience we want to provide.
As we’re unable to identify your account based on this review, we’ve sent you a request for more information. Once we receive your details, we’ll be happy to look into your concerns, including your experience with the meals and the cancellation of your membership.
Kind regards,
Zora from Factor
Completely unprofessional
This entire company is completely unprofessional in every possibile way. From the logistics to the delivery, which is simply embarrassing. For the past few months, I've had to call them every week. The driver left a message saying I was out at 8 a.m., even though I'm in the office every day at 5 a.m. All I had to do was press the intercom, but he's either too lazy or not bright enough. When I changed my address after moving, I thought the problem would go away. I received an email saying everything was ready for shipping. On Monday, when I was supposed to pick up the package at 8 a.m., I received a text message saying they wouldn't deliver to that address at all. This is a joke!!!! I don't recommend them; they're a complete amateur.
15 June 2026
Unprompted review
Reply from Factor_Nederland
Hi Wu,
Thank you for taking the time to share your experience. We’re very sorry to hear about the repeated delivery issues and the frustration this has caused. This is certainly not the experience we want to provide, especially after multiple unsuccessful deliveries.
As we’re unable to identify your account based on this review, we’ve sent you a request for more information. Once we receive your details, we’ll be happy to investigate what happened and see how we can help resolve this.
Kind regards,
Zora from Factor
Arrogant
Arrogant, constant marketing to existing customers, food quality not the same anymore, financial administration a mess.
Factor almost immediately replied on the review by stating they will send me an email. Still waiting for the email...
30 October 2025
Reply from Factor_Nederland
Hi Wynand,
What a pity that you are having these experiences, this is of course not the intention so my apologies for this. I have just sent you an email to help you further.
Kind regards, Bente / Factor
Incompetent customer support
Wow what an abysmal customer support and incompetence - they not only sent less amount of boxes and refused a refund, they delivered to a neighbor without even checking if they can give me the package within reasonable time - so I got my food after 30 hours sitting in 27 degree weather. Stay away from Factor.
Edit: I spoke to a dozen customer support employees already, everyone had the same "not out problem" attitude, so even if your reply is genuinely nice, it doesn't solve anything.
1 June 2026
Unprompted review
Reply from Factor_Nederland
Hi Andi,
Thank you for sharing your feedback, and I am incredibly sorry to hear about this frustrating experience. It is absolutely not the standard of service we want to provide. Missing boxes, a denied refund, and a delivery left out in the heat for 30 hours is completely unacceptable. We want to investigate this immediately and look into your refund. I have just sent you a request to share your details so I can contact you to get this resolved.
Kind regards, Bente / Factor
Generally good
Generally good. They have the best quality food among competition in my opinion and they are OK priced. Also looks healthier to me than most of the competition.
They do make mistakes, though. You do need to count the meals that they deliver. It happened to me that they delivered fewer meals that I paid for and getting a restitution via service is not that easy -- their service is not easily available.
Also sometimes they are "out of stock" with what you ordered, and they keep adding "Kip Florentine" as their default dish -- it is really annoying.
1 June 2026
Unprompted review
Reply from Factor_Nederland
Hi Roman,
Thank you for sharing such detailed feedback. It's great to hear that you value the quality of our meals and see them as a healthier option compared to other providers.
At the same time, we're sorry to hear that you've experienced missing meals and received substitutions that didn't match your preferences. We understand how frustrating that can be, especially when it happens more than once. Unfortunately, we're unable to identify your account based on this review alone, so we've sent you a request for more information. This will allow us to look into your experience in more detail and see how we can help.
We appreciate you taking the time to share both the positives and the areas where we can improve. We hope to hear from you soon.
Kind regards,
Zora from Factor
Enough is enough !!!
I received a message the day before that my meals wouldn't be delivered. So what? I couldn't even change the menu or substitute other dishes. Why do you advertise such an extensive menu if you don't fulfill the order? I ordered 12 meals (paid for 12) and only received 7, and they were completely different from what I ordered. The box said "chicken," but the box contained "salmon." I received a refund, but it was deposited into my Factor account for future use, not my bank account. This is ridiculous. Never again!
26 May 2026
Unprompted review
Reply from Factor_Nederland
Hi Zyon, I’m sorry to hear about your experience and truly appreciate you bringing this to our attention. I understand how frustrating it must have been to receive missing and incorrect meals, especially after placing and paying for a larger order. I’d like to learn more so we can look into this further and help make things right. Since I don’t have enough information here to locate your account, our team will be reaching out privately to gather more details. Kind regards, Nicole from Factor
Disgusting 🤢
13 May 2026
Reply from Factor_Nederland
Hi Awees, sorry to hear that! We’d really appreciate any additional feedback on what specifically you didn’t like, as it helps us improve. Feel free to share your thoughts with us through factormeals.nl/contact. Kind regards, Julian from Factor
Excellent
The food is great as well: tastes good, diverse menu, ideal portion size for me. Delivery was always within the indicated time window (16:00-22:00). They also give a more accurate estimate the day before. Excellent service as well. One time I wasn't home to receive the package, they were very pleasant in dealing with that.
11 May 2026
Unprompted review
Reply from Factor_Nederland
Hi Mas, thank you for the positive review. We're very glad to hear everything is running smoothly and that you are enjoying your meals! Kind regards, Julian from Factor
I used to be super satisfied but ..
I used to be super satisfied but ... Portions have decreased, especially meat and fish, sometimes meals are too oily or have too much sauce. After king's day, they forgot to deliver me ... We need improvements!
26 February 2026
Reply from Factor_Nederland
Hi Pascale, thank you for taking the time to leave a review. I'm sorry to hear that you've recently experienced issues with your orders. I’ve forwarded your feedback to the relevant teams so they can look into this further. If there’s anything else we can help you with, please feel free to reach out via factormeals.nl/contact. Kind regards, Julian from Factor
Great food but poor communication
Great food but poor communication. My food box was cancelled without any notification, needed to reach out and ask what was going on.
23 January 2026
Reply from Factor_Nederland
Hi Dastid,
Thank you for taking the time to share your experience with us. We’re sorry to hear that your box was cancelled without clear communication, that’s certainly not the experience we aim to provide. We would like to personally look into this and reach out to you to better understand what happened and help resolve it.
Kind regards,
Zora from Factor
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