Two blotched orders in a row.
First order: missing items; asked for refund, got account credit instead - no regard for what a customer wants or requests. Customer service phone number rejects calls after a brief message - even though that is advertised as a means of reaching support it does not work = false advertisement. Second order: not delivered, not attempt to leave it with a neighbor either. In both instances, no email follow up after customer service. No transparency, you have to hope they do what they promise to do in chat - which on order 1 was a failure (no refund was actually issued, account credit is not the same).
Reply from Factor_Nederland
Hi RdS! We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details. Kind regards, Nicole from Factor