Forbidden Planet Reviews 

Poor packaging, items always arriving with some damage. Unfortunately, inadequate packaging leads to a lottery whether or not comics arrive in good condition. This is the second time now I've had to reject around half of an order due to poor packing. I virtually never receive comics in boarded bags and often they are lose packed so they just get bumped around. Shame because they have great products and resonable prices... could do much better!

Was meant to be refunded but have only just found out they haven't even done that, my brothers birthday ruined! Thankyou!

Quick and efficient service.

They are honestly useless. Multiple times now when I've pre-ordered a comic, the release date will come and go and it says "awaiting stock" - with much persistence in emails I came to discover this means that they actually DID have stock and have now sold out yet the website implies they might get more eventually from the supplier? It seems to me that they let an infinite number of people pre-order a limited amount of items and it's only by pure luck if you manage to get one sent to you. The most frustrating thing is that they just leave you hanging on thinking the supplier is just late or something, meanwhile stock elsewhere is selling out. I have started to cancel my pre-orders around the release date when they become available on other websites, even if I end up paying more. CGC Emporium bags and boards every comic unlike forbidden planet where they just chuck it in a loose open bag. I also ordered a heavy hardback book ages ago from FP and it was covered in dents and scratches, so I don't think they take good care of their stock either. FP needs a complete overhaul of how its run bc this is getting ridiculous.

Nearly every single order has been delayed without any communication at all. My current order had a rescheduled release, which has now passed, and the order has been "Processing" for a week. The change in release can't be helped, but the uninformative, endless "Processing" label is beyond frustrating.

I would reach out to customer service, but all you get back is copy-and-paste boilerplate nonsense diverting blame, with zero accountability for the fact that I (and many other people) are required to chase and wait for details on orders that should be sent out automatically.

The website is awful, although it was probably OK back in the 2000s, by the standards of the time.

I have asked directly for management insight into why the website and customer service are so poor — which is clearly evident with a quick online search — only to be flat-out ignored. Not just once, but on three consecutive occasions. It's made clear by their actions that the biggest UK comics retailer just does not care about their customers.

If you can, shop elsewhere and avoid the frustration of Forbidden Planet.

I ordered four items from the online store on 1 August, and more than two weeks later, none of them have arrived. I’ve also sent multiple emails chasing the order, but I haven’t received a single response.

The lack of communication is extremely disappointing. I would strongly recommend ordering elsewhere if you actually want to receive the items you pay for.

Extremely disappointing experience. Preordered a limited book months ago. Got emails over and over and over again saying new release dates until today where I got an email saying they couldn't supply it. Now it's either, they didn't get enough and I was the unlucky chum who got left out or their supplier didn't deliver. I'm betting the former. It's a shame too because I had my eye on another but thought I'd give FP a chance. Now I can't buy it anywhere because it's out of stock. Very unprofessional.

Very helpful with giving me order details, when I misspelt my email I think the price is quite good for what I ordered, would order again. Customer service was really good aswell.

I bought some comics from Forbidden Planet and missed one issue, not only were they quick at solving my issue they go over and above to help any query you have and they do it in a very friendly manner. The selection is massive and the prices are reasonable, if you're in the UK there is literally no need to shop anywhere else.

I love this planet.

I made 1 purchase of 4 books they game in good time but shipping was more expensive than other places, books game 3 books came all in 1 bag and 1 had a fair bit of corner damage. This left me a little unsettled as it was a virgin variant and their last one in stock but was on sale.
My second order featured alot more comics some in stock and some pre orders, the oens that have came was not greatly packaged again multiple comics in 1 bag and some not even in bags. 1 comic had beat up and torn corners like it was a £9rrp book on sale for £3 but was still expecting some care.
Im going to wait for my pre orders to come before ordering again.
They have a massive great selection new,old and upcoming at great prices. Think I will try find my nearest shop as wanting to start collecting this was my 1st choice but I cant grade the books I have due to the condition received on.
Hoping to change this in the not to distant future

Swift and friendly replies shared on shipping and availability of the queried items.

Links and descriptions provided to help guide purchase decisions.

Many Thanks to Customer Care team!

Very seamless process. Ordered on Saturday, shipped on Monday. No issues. I wish all retailers were this painless to deal with. I'm in Canada and I'll order from Forbidden Planet more often after this experience.

Always quick delivery, best prices and availability, and great quality products. The best place to buy comics 👍

This Is the last time I'm ordering from these guys as they are complete utter useless. So I pre-order the Sonic The Hedgehog X Godzilla #1 (Cover H Suayan Full Art Variant) a month ago In advance.

I emailed them what's taking so long to dispatched my order I only to find out they sold out how can a comic be sold out If I pre-order the comic then last month In June? It's just ridiculous so I cancelled my order.

Never again and the last time will I be ordering Sonic comics here ever again they are completely waste of a time.

I placed a preorder for a graphic novel, due for release in July. I had a query concerning this and Forbidden Planet were bang on. The customer service team were very prompt with their response. They were very polite and helpful which goes a long way these days. The price was also extremely good as the same item on Amazon was nearly £30 more. All in all I would highly recommend Forbidden Planet.

This company is just a waste of time! It’s now the third order I’ve made with them and everyone has been late. The product is great but that’s not hard to do as it’s nothing to do with them it’s the publisher, but the service is a joke, they charge you £6 for tracked 24 hour delivery, you will never get it within a couple of days, it’s always been 5 working days at the least. Great product, absolutely abysmal service!

It was easy didn’t take long to be dispatched had a lot of comics overall good place to buy from better than others I tried for price as I am just getting into comic