Evobike Reviews 

I am pleased with the bike. However, it was complicated to finish the construction . The information supplied was poor and incomplete. It was not the simple task that was suggested in the website information. More information about the bike should be provided: for example, where the ram number is on the bike. I returned two accessories and both were received over two weeks ago. As yet, I have not got a refund, or even acknowledgment from Evobike that that the return has been received. I only know from checking the tracking of delivery. This is poor. Customer Service in answer to individual questions has been very good, however - clearly a different department from returns.

Very disappointing experience with EvoBike. I bought a cargo bike from EvoBike just a few weeks ago but unfortunately, the battery stopped working shortly after the purchase, and I have now been unable to use the bike for almost two weeks. I bought this cargo bike specifically to take my son to school and make our daily transportation easier. Instead, I’ve had to figure out other ways to get him to school while waiting for the bike to be fixed. What makes the situation even more frustrating is the customer service. Their responses are taking a long time, and I am still waiting for a proper solution. When you spend almost SEK 30,000 on a brand-new bike, you expect it to work. And if something goes wrong shortly after the purchase, you expect fast, helpful and professional customer support. Unfortunately, this has been a very disappointing experience so far, and based on my experience, I cannot recommend EvoBike.

Bought an Evobike last year. The experience has been the worst I have had of anything I have ever bought. The chain jumps of all the time, the screws fall out, the pedal sensor broke after 10 rides. It has been unusable for 11 of the 12 months we had it. Shit quality and no help from customer service, just 100 questions I don’t know the answer to. DO NOT BUY THEIR SHIT PRODUCTS.

Bought 2 bikes, one was working the other isn’t. The solution from evobike is to send a spare part they do not yet have in stock. The email responses are weak and not within expected time, before I bought the bike they answereded within hours, now it’s more then 3-4days. The phone support doesn’t have the cabability to support unless it’s a basic question. Very disappointing that they do not take ownership of the problem, leaving it in our hand to solve, causing this a headache instead of joy.

Never sent my order, no communication or replies for a month.... go to a different store.

Terrible product and terrible customer support for my Evobike Cargo Pro.

The breaks stopped working four times now. They exchanged for new ones but those broke right away.

They refuse to refund or replace the bike and keep referring to repairing. But not only that - you will have to transport the broken bike to a repair shop somewhere and also pay yourself until they refund the repair

The cycle lived up to my expectations. It was delivered promptly. I missed not recieving an old fashioned instruction book and the basket I ordered was slightly damaged as the decor was not properly glued on. However none of that distracted from the feeling that I have bought a great bike.

Kapell + bågar till EvoBike Cargo Pro 2025/2026
Item was good overall though the center support pipes have issues on one side. Screws doesn't fit due to plastic cover and the inside thread.
Also, material of the Kapell is not waterproof. Rainwater started dripping inside once the Kapell got soaked on rain.

The stroller mode is very hard to turn. Same with the jogger attachment it does not turn easily.

I informed Evobike already in November that the bike needed to be picked up. Today, more than a month later, I am still waiting just to receive the box.

I am leaving in 10 days, and despite having communicated this clearly for weeks, nothing has been organized. Because of this delay, the bike will not be picked up in time.

Alan from Evobike has not been helpful. They are demanding that I send a picture of the bike already packed before they organize the pickup. I have explained several times that this is impossible: the bike is stored in a locked cellar and cannot be packed or left outside in the street for security reasons. I can only pack the bike on the day the pickup service arrives.

To make things worse, Alan has insinuated that I asked for money for food, which is completely false, disrespectful, and shocking.

This entire situation has been extremely stressful and unprofessional. I cannot wait for this nightmare to be over. A horrible experience with Evobike. Pls run away from this company

I had an EVO bike now two times, it is horrible. It is cutting out in the middle of the ride. I only needed it for two kms. I had to stop several times to get home. On an uphill start its hard to get it going, cars honked at me because I couldn't clear the intersection.
I will never rent one again horrible service

It was 3rd of June when I placed the order.
It was supposed to be on stock by 11th of June.
It delayed 2 times after that without any notification. I have never received any information about delay on my order.
I had to ask about status via email every time.
Now, I asked for order cancellation and got it without even an apology.
Very poor customer service.

Takes tine ti get used to the weight and balance .

Er digitala reklamationsprocess borde kompletteras med en fysisk hantering. Ni skickade en cykel vars elmotor inte fungerade. Det borde ni rimligen säkerställt innan leverans.

No answer on my email to cancel an unshipped order (which was placed 1 month ago). Truly awful experience. I do not want to pay 30000 SEK for this poor service.

Update: I’ve forwarded the email again to the indicated email address. Please have a look. I do not get auto-reply that a case is created or my email is received so it’s like sending letters into the black hole.

We got cargo pro, I am cycling with 2 kids to school and back every day! Gorgeous bike, safe and easy. Will be great to make better kapell. It's durable, but difficult to load kids in when it's up, zippers could be stronger. Overall - purchase of the year, works as a second car and good for you and for environment

Disappointed by Evobike Sweden. They don't have a phone number or direct email to quickly sort out order issues and this costed me alot of money as the my order needed Changing as the bike was the wrong size.

Had a faulty handlebar grip and asked for a replacement, which arrived only a couple of days later. Excellent service!

Super fast delivery of the bike. Safe and convenient package. Bike was well assembled and prepared.
The brakes on bike didn't work. That could have been checked and fixed before sending.

I love my EvoBike SPORT-9 Mid-Drive! It is a smooth ride to work either on paved bike paths or gravel country roads. It also helps me to scale steep hills without much strain. It arrived well-packaged and mostly assembled, which was a nice bonus!