Evenshop Reviews 

Last fall, I ordered a premium smartphone from Evenshop that cost more than 2,700 Swiss francs—over 3,000 euros. During the spring, the device malfunctioned, so I mailed it back to Evenshop from Slovakia in early May of this year.

Within a few weeks, the company notified me that the device had arrived and would be shipped out shortly. On June 12, they informed me that instead of repairing it, they would send a new device the following week. On June 26, they said they would send the device within 7 days. On July 3, they said that instead of a new device, I would receive a full refund within 10 business days. Of course, this did not happen.

Five days ago, they sent me an email telling me not to file a complaint with my bank alleging fraud, referring to such actions as unnecessary procedures and a waste of money. Considering the time that has passed—from the moment they confirmed receipt of the returned product (which they also indicated via email) until now—two months have elapsed.

Of course, I have no desire whatsoever to receive another product from this company, so they have been withholding the refund for nearly three weeks without any valid reason. They haven’t responded to my emails for five days, and they still haven’t sent the refund.

Until the refund is not credited to my bank account, I will maintain this review’s current status.

Ordered oppo find x9 ultra on April 24th. Since then I always hear next week. I am aware that there was a change of supplier but this was 2 months ago. I was promised that the package will be sent today.this was confirmed by WhatsApp yesterday and this morning, but in the end nothing was sent and my messages are ignored by mail and WhatsApp. I will give some days in order to fulfill delivery, if not I want a refund and will take legal measures in case of further problems.

So far still no delivery and my messages on WhatsApp and per Mail are just ignored despite the feedback here.

I ordered an Oppo Find X9 Ultra on April 23rd. Before making the purchase, I was told that the product was in stock and that the delivery time would be approximately 10 days.
On May 4th, they informed me that the order was scheduled to be shipped the following week.
On May 11th, they gave me the same answer: that it would be shipped the next week.
On May 18th, I requested a refund. It took more than one week and two additional emails before I finally received my money back.
I still have all the chat conversations and email as proof.

Really bad experience with this shop. 0 communication from their side. I DO NOT RECCOMEND BUYING HERE. Better to spend 100-200 more and order from Galaxus or Singapore etc.
I ordered a phone and paid directly without delay. I waited for a week for a shipment, no changes in the status on the website at all. I contacted them through Whatsapp and I was informed that my phone will be shipped latest by early next week. Fast forward to next week, no shipment done, no status update in the order on the website, 0 messages from the shop. Again, after contacting them, phone will be shipped by the end of the week or early next week. Again delayed, 0 contact from the shop, no updates. Then excuses about switching suppliers started coming.

I asked for a refund, they offered me either a refund or a discount. I said I will take a discount if they can promise that the phone will be shipped by next week. They PROMISED it will. Once again, fast forward to next week, no shipment done, owner/employees don't even bother to contact to explain situation, just ignore you until you contact them like a beggar. I asked for a refund, they said that order will be immediately cancelled and refund will be provided.
I checked my bank account, no money being refunded after a week, I contacted them through Whatsapp again. The same message: Sorry for the delay your phone will be shipped latest by early next week.
THEY DIDN'T EVEN BOTHER TO CANCEL ORDER OR START REFUND PROCESS.
I had to threaten with making Police report, to get money refunded.
Total over 3-4 weeks with no phone and no money.
At the same time, order from Singapore from different store arrived without issues or delays.
What is funny is that phone was always advertised as in stock on the website, 0 status change that shipment might be delayed etc. Just 100% lies that phone is in stock and will be shipped.

Happy that I managed to get money back. Imagine if I had to make warranty claim? If they cannot even communicate properly about order status and delays etc. how can they even handle warranty claims...

They also have 0 idea about what is going on the market. I asked if VIVO X300 Ultra Global will be sold anytime soon and they said that the phone was not released even though I asked AFTER global release happened.

Prior to ordering the Oppo Find x9 Ultra, I specifically requested a bespoke shipping date. I was assured the phone would arrive by Friday, June 12th, at the latest. Consequently, I placed my order on May 26th.
After two weeks, I had still not received any shipping information. Upon contacting them, I received what appeared to be an AI-generated response stating that their importer had abruptly terminated their relationship. Despite the approaching bespoke delivery date, no further information was provided. I was then promised shipment on Monday, June 15th.
However, by Monday, still no shipping details were provided, leading me to immediately cancel the order. The store committed to refunding my money within 5-10 working days. As of 12 working days later, and despite two sent emails, the refund has not been processed.
I strongly advise against engaging with this website. I have never encountered such an incompetent handling of a situation. If this is not a scam, then there are undeniably questionable practices at play.

I ordered a mobile phone in early June, paying CHF 893. Two weeks later, when I asked for an update, I received an AI chatbot-generated answer saying there were issues with a supplier and that I had a choice between a full refund or a CHF 50 discount if I waited a bit longer. Then I had a long email and WhatsApp exchange with a chatbot and never received any clear guidance on when I could expect delivery. Calling them did not work either — the phone number either did not exist or was turned off. I never received the CHF 50 either.

Eventually, Sebastien (Rougemont?) answered that the phone had been ordered and would be delivered to me the next week. The CHF 50 never arrived. After a few days, I received another email saying that a full refund of CHF 893 would be processed within the next 1–2 business days (not sure what happened to the “phone delivery next week”). Three days later, I still had not received a refund. Needless to say, I had not received the phone either. It seems like some kind of scam, where the money is taken and invested in crypto or something — not sure... Now I intend to contact the authorities and file a complaint — this kind of store must not exist.

I was scammed by this store. After a week of promises of a refund, I still haven't received my money. On Monday morning, I will contact the Swiss authorities to report this person. This company is registered in Lausanne, in a building where there is a company that manages several companies. I will also contact them, and every day you late, I will post a negative review on all the relevant websites. Tomorrow, I will contact the Swiss consumer protection agency.

EDIT:
It's pointless for you to keep telling me to contact you via email when in reality it's the artificial intelligence that responds. I've sent several emails explaining the problem and I want to find a solution, but you're just making false promises just to stall. Do this with all your customers. Here on Trustpilot, you say you want a solution, then when a customer contacts you, you act sly. You need to stop fooling people and start working professionally. Why do you think all the reviews are negative? Are we all wrong? I don't think so. Fine, go ahead and take legal action so we can resolve things properly once and for all, and not with your usual deceptions. We, the customers, are the ones who will come together to sue you. If this situation doesn't change, it will happen very soon.

Uppon proceeding to payment, the option to pay with Paypal disappeared, aswell did every other safe payment method disappear. You can only pay with bank transfer.. And we all know that’s how scammers operate.
Also none of the affiliate links on their website is working.
I canceled the purchase and i recommend you do the same.

Dopo numerose ricerche per acquistare un modello particolare di telefono ho trovato questo negozio online. Nonostante le recensioni negative ho voluto dare un'opportunità a questo negozio.È giusto dare una possibilità anche alle piccole imprese e non solo a colossi che già conosciamo.
1 mese e mezzo fa ho ordinato un telefono da questo store ed ero già consapevole che l'attesa sarebbe stata lunga quindi mi sono messo l'anima in pace e ho aspettato diverse settimane. Le risposte via email sono sempre state molto veloci ma tutte dicevano sempre la stessa cosa ( il tuo ordine è elaborato con priorità e quindi verrà spedito settimana prossima.) Dopo 4 email uguali ho voluto informazioni più specifiche e quindi mi è stato detto che hanno avuto problemi con il fornitore e dovevano ordinarlo da uno nuovo e che l'ordine verrà spedito tra venerdì e lunedì. ma questo non è mai avvenuto.
in seguito ho scoperto tramite altre recensioni che è una risposta standard che viene data a tutti clienti. Alla mia richiesta di maggiori informazioni non mi è stata data risposta.

In seguito ho deciso di annullare l'ordine e mi è stato proposto uno sconto immediato di 50 CHF per attendere un'altra settimana oppure annullare l'ordine con rimborso in 24/48 h.

Oggi a due giorni di distanza questo non è ancora avvenuto. Ho mandato email e messaggi su whatsapp ma non mi è stata data ancora una risposta.
Ho speso più volte parole di lode e gentili con massima educazione verso questo store nelle mie email ma sembrava che il tutto fosse inutile. Come cliente mi sono sentito davvero trattato male. Ad oggi non ho ancora ne telefono e nemmeno il rimborso.
NON vi consiglio di acquistare su questo store. se lo farete usate PayPal che avete protezione acquisti.

EN
After extensive research to purchase a specific phone model, I found this online store. Despite the negative reviews, I decided to give it a chance. It’s only fair to support small businesses, not just the big companies we already know.
About a month and a half ago, I ordered a phone from this store. I was already aware that the wait would be long, so I accepted it and waited several weeks. Email responses were always very quick, but they all said the same thing: “Your order is being processed with priority and will be shipped next week.” After receiving four identical emails, I asked for more specific information. I was told they had issues with their supplier and needed to order from a new one, and that the phone would be shipped between Friday and Monday—but that never happened.
Later, I discovered from other reviews that this is a standard response given to all customers. When I asked for more details, I received no reply.
I then decided to cancel the order and was offered either an immediate discount of 50 CHF to wait another week or to cancel the order with a refund within 24–48 hours.
Today, two days later, this still hasn’t happened. I’ve sent emails and WhatsApp messages, but I haven’t received any response. In my emails, I was always polite and even expressed appreciation toward the store, but it all seemed pointless. As a customer, I felt genuinely mistreated. As of now, I still have neither the phone nor the refund.
I do NOT recommend buying from this store. If you do, use PayPal so you have purchase protection.

The delivery of Even shop is extremely worst. They sent me the phone with it's box just Ina plastic bag. Actually I expected the shipment in cardboard box like other shops do.

Customer service of Even shop is very worst. Their telephone number won't work. Dead slow response for questions request asked on their what's app and online services. And no reply from Even shop.
For all this reasons I will that Even shop is unreliable.
Ebay is the best alternative for Even shop.

I have purchased several phones from Evenshop.ch and the experience has always been excellent from start to finish. From the moment I entered the website, everything was very intuitive: the product information was clear, with detailed specifications, real photos and reviews from other buyers that helped me make my decision.

The purchase process was quick and secure. I was able to choose the payment method that suited me best and received immediate email confirmations with all the order details. In addition, shipping was faster than expected: the mobile phone arrived in perfect condition, very well packaged and exactly as described in the listing.

Something I really appreciated was the constant communication from the shop. They kept me informed about the status of the shipment at all times, and customer service responded kindly and efficiently when I had a query.

I would definitely recommend this online shop for buying technology. They offer good prices, excellent service and a reliable and convenient shopping experience. I would definitely buy from them again!

Very nice company, my order take a bit time to arrive. But Sebastian is a nice guy, I ordered a 12gb ram and 256 rom. They sent me a 16gb ram and 512.rom. Excellent service. Just be patient and you will be satisfied.

->gleiche Firma wie The Mobilestore-Rougement

Am 13.11.2025 habe ich dieser Firma 3356,32€ für ein teures 3faltbares Handy gezahlt. Mir wurde beim Kauf Preisnachlass angeboten, wenn ich nicht via Paypal zahle. Da ich die Firma nicht kenne und die Summe hoch ist, habe ich per Paypal gezahlt.
Vor dem Kauf teilte mir die KI auf Nachfrage mit, dass ich eine Rechnung mit Mehrwertsteuer erhalte. Auch wenn, man im Ausland kauft, haben viele Firmen eine deutsche Umsatzsteuer-ID. Das war gelogen - mir wurde nach Kauf eine Rechnung ohne dt. MwSt elektronisch. Übersandt.Das Handy wurde nicht geliefert und der Status auf der Website änderte sich auch nicht. Statt dessen wurde es zunächst günstiger angeboten und nach einigen Tagen stand bei den Shopangeboten, nicht jedoch bei meiner Bestellung, dass es in der 1TB Variante nicht mehr lieferbar sei.
Weder telefonisch noch per über die Shop-Webseite beantwortete die Firma irgende eine Anfrage.Auch per Whatsapp nicht. Schnell kam ich dahinter, dass Evenshop.ch die Firma The Mobilestore-Rougement ist. Vom 13.11. bis jetzt wurde keine Anfrage beantwortet, obwohl ich bezahlt hatte. Sie arbeiten scheinbar mit dem Geld der Kunden und Leben von dem gezahlten Geld ohne zu liefern.
Zum Glück eröffnete ich am 20.12.2025 einen Paypal Fall und erhielt mein Geld wieder. Es liegt nahe, dass die Firma mit dem Geld der Kunden arbeitet. * Ich empfehle Allen dort nicht zu kaufen und ich kann alles belegen! *
Wie man solche Firmen nennt, könnt Ihr Euch selbst ausdenken. Das Geld hätte in der Zeit sicher mindestens 100€ mit Aktien gebracht. Sowas ist unglaublich, deshalb möchte ich allen warnen.
Bei dieser Firma kaufe ich nie wieder!

----- for English people --------
-> is the same company as The Mobilestore-Rougement

+ untrustworthy + unfriendly to customers + no communication + tax fraud

On 13 November 2025, I paid this company €3,356.32 for an expensive foldable mobile phone. When I made the purchase, I was offered a discount if I did not pay via PayPal. As I did not know the company and the amount was high, I paid via PayPal.
Before the purchase, the AI informed me upon request that I would receive an invoice with VAT. Even when purchasing abroad, many companies have a German VAT ID. That was a lie – after the purchase, I was sent an electronic invoice without German VAT. The mobile phone was not delivered and the status on the website did not change. Instead, it was initially offered at a lower price and after a few days, the shop stated that the 1TB version was no longer available, but this was not mentioned in my order.
The company did not respond to any enquiries, either by telephone or via the shop website, nor via WhatsApp. I quickly discovered that Evenshop.ch is the company The Mobilestore-Rougement. From 13 November until now, no enquiries have been answered, even though I had paid. They seem to be working with customers' money and living off the money paid without delivering.
Fortunately, I opened a PayPal case on 20 December 2025 and got my money back. It stands to reason that the company is working with its customers' money. * I recommend that no one buy from them, and I can prove everything! *
You can figure out for yourselves what to call companies like this. The money would have earned at least £100 in shares during that time. This is unbelievable, which is why I want to warn everyone.
I will never buy from this company again!

--- Nachtrag zu Antwort der Firma ---
Der Kommentar der Firma ist lächerlich. Nie wurde eine Mail zurückgesandt. Nie wurde im Shop auf eine Anfrage geantwortet. Nie wurde auf WhatsApp geantwortet. Keine Angst - ich kann Alles beweisen.

Da die Firma es darauf anlegt, behalte ich mir jetzt vor das Schweizer Finanzamt darüber zu informieren.
12Tage war die mitgeteilte Lieferzeit. Ihr Verhalten war unseriös.

-- reply to comment from company

Since the company is deliberately trying to do this, I reserve the right to inform the Swiss tax authorities.
12 days was the announced delivery - that was a lie.

I ordered an iPhone 17 Pro Max from EvenShop and was genuinely impressed with the level of customer care I received.
Sébastien was responsive, transparent, and always kept me updated throughout the process.

When a supply delay occurred, he immediately offered a goodwill credit and proactively upgraded my device from the 256GB version to the 2TB model at no extra cost — something I’ve never experienced from any other retailer. That alone shows his commitment to customer satisfaction.

The phone arrived brand new, sealed, exactly as described, and the entire process was smooth and stress-free.
A rare example of a seller who truly goes above and beyond.

PS: You don’t pay taxes if you’re in Europe, he takes care of that, so don’t worry.

Took my money no report or response.

Very supportive, fast delivery, 4* support!

Evenshop I will recommended 1000%, Shop owner is very good and friendly Man, I will order Black green Xiaomi 15 ultra, I am waiting 3 days, after I will contact him, He told me, this colour is out of stock, He have a another colour in stock, he send me a another colour, and will order it 512Gb he sending me 1TB and Kamera Kit also Gift. Thanks

If you are not in a hurry for receiving your product I absolutely can recommend the store. If something is not going as thought (mainly related to the expected delivery date) the customer service part is TOP. If you are asking for status update you get an immediate response. In my cases the delivery date was pushed out week per week but this was also not accepted by the Shop. To summarize very good customer service which is interested in customer satisfaction.

Great prices but don't expect ANYTHING else! My Oneplus 12 arrived after a couple of weeks (they didn't promise a fast delivery date so all fair) but there was a defect pixel immediately. Got in contact, they apologized and I sent back the phone. They claimed to fix it, but NOTHING changed when I got it back weeks later. Tried again, sent it back, got it back exactly in the same state. Still waiting for a reply but starting to accept that I spent almost 800 CHF for a phone not in factory new condition.