Equirelief Reviews 

103
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the product to be of exceptional quality, describing it as exceptionally helpful and effective for horses. Many people point out that the massager is compact, very quiet, and easy to use, successfully providing noticeable relief for stiff muscles during their daily riding sessions. However, some customers also noted that their online orders experienced severe delivery delays or never arrived even after several long weeks of waiting. Furthermore, several reviewers experienced frustrating communication issues when trying to secure a prompt refund following an unfortunate order cancellation.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing high disagreement among consumers. Many customers... See more

Quality

Users describe positive interactions with quality, noting that the massagers are quiet, powerful, and... See more

Refund

Customers consistently note negative experiences with refund processes, reporting extreme frustration over... See more

Order

Customers had negative experiences with order, expressing deep disappointment and frustration over severe... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a high level of disagreement. Many customers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It has a remarkable lack of power, sorry. Not impressed, been doing equine Chiro for over 30 years and my hands are giving me grief , was hoping this would have been a godsend to warm up the muscles... See more

Company replied

Rated 3 out of 5 stars

The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium batte... See more

Rated 3 out of 5 stars

It’s a good product. I think it works like it’s supposed to. The directions could be much better. I would’ve liked the instructions included with the product so I knew basic things, like what the char... See more

Company replied

Rated 4 out of 5 stars

My TB is 22 yrs old & is starting to have problems in his hind end, most likely arthritis says the vet. He loved the first massage he got but then the machine died completely. We were both very sa... See more

Company replied


Company details

  1. Pet shop
  2. Equestrian Shop
  3. Horse Trainer
  4. Pet Care Store

Written by the company

BUILT IN THE BARN. BACKED BY THE FIELD. WE'RE RIDERS — JUST LIKE YOU. This journey began when our own horses struggled with soreness, muscle tension, and slow recovery after rides. We tried every tool available, but most were designed for people - not horses. They were loud, clunky, and missed what horses truly need.


Contact info

2.9

Average

TrustScore 3 out of 5

103 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(103)

98 reviews in the last 12 months

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Rated 1 out of 5 stars

Seriously think twice about purchasing…

Seriously think twice about purchasing from here. I bought the back pad from here. The item came looking like it had been dropped kicked across a yard and trampled on. For the price it should be secured in an outbox properly, Parts were missing from the box and it gives off electric shocks, been told not to switch it on, but to switch it on to do a video of proof?
Since I’ve asked to return it for a refund. All contact has ceased.
Honestly worst company ever.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this company 0 stars!

If I could give this company 0 stars I would! My fiancé ordered this for my animal chiropractic business over 2 months ago. They mentioned having issues with the delivery and getting people refunds. I sent a message about how this was unacceptable and he needed to be refunded immediately. They stated they were working on the matter this was 5/18, over a month later we still haven’t received a refund or a device. I would NOT waste your money on this company! You can get these type of machines on Amazon and people say they are better! Don’t even waste your time! I’m so angry and I don’t know if we will EVER see our money back!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Urgent: Refund still not received for order ER10901F

Hello

I am following up on my refund for order ER10901F.

I have already provided my PayPal email address, but I have still not received confirmation that the refund has been processed.

Since the shipment issue remains unresolved, I expect the refund to be completed without further delay.

Please confirm today when the refund has been processed.

Best regards,
Kristine Krænge, Denmark

29 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY - I ordered my equirelief in late Dec 25 and after waiting until late January sent them an email to ask where it was, apparently there was difficulties with delivery, but i would get it soon. I then sent another email to ask where my product receivedas they then sent me an email to say I could have a refund or I could take 2 other options, I chose I of the options which was supposed to be sent out on the 3rd March by March 21st I asked for a refund, apparently that was sent on the 27th March and I have still not recieved it.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Well folks I emailed them yesterday and…

Well folks I emailed them yesterday and this morning I got a response promising to refund my money and that it was a delivery issue. I decided to respond immediately to advise that I had purchased two items AND GUESS WHAT - the reply kept bouncing back. So forwarded it to their Contact addresss AND GUESS WHAT it kept bouncing back. They are a SCAM so please, everyone, don't buy anything from them and beware of them changing their name.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Never showed up after 3 months

Never showed up after 3 months. I had to have my credit card deny payment. They never credited me when after 9 weeks after cancellation I hadn't received the credit. Poor customer service. 😩

10 February 2026
Rated 1 out of 5 stars

I placed my order January 4th

I placed my order January 4th. March 12th I contacted them. They said they are having a shipping issue and they will refund me. They said the refund went through March 15th. It’s now March 30th and the refund hasn’t shown up yet on my cc statement.

10 February 2026

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