Elitfönster AB Reviews 

Caveat Emptor
Between 1981 and 1998 my company in the UK purchased a considerable amount or doors and windows from Elitfönster. In 2001-2011, and even recently, I have attempted to acquire spare parts relating to the door furniture. These items have either deteriorated over time or been broken by thieves attempting to obtain access. On each and every occasion my attempts have either been ignored or responded to negatively. They have no wish or desire to provide an aftersales service.
Agents acting on my behalf (NFU & Martindales - two of the largest Insurance and loss adjusters in the UK) have asked for their assistance to obtain spares, only to be fobbed off saying the items are no longer made or available. This is blatantly untrue. I have since been able to obtain the door handles from many sources in Sweden. They can be obtained from Assa Abloy or other manufacturers.
It would seem the current employees of Elitfönster have no wish or desire to give an after service. Caveat Emptor!!
This is a company lacking credence or humility.

We live in Sweden and had to buy windows & doors for ~125.000 SEK. I write this so other consumers are aware of the risks and type of company they may engage with in Elitefönster in Sweden.
Remember, there are many other companies, which I will get back to.

We talked to Elitefönsters re-seller (K-Rauta) and received a fair offer (documents came from Elitefönster) and proceeded with this, ignoring other offers. K-Rauta, was straight up honest and said they didn't know all the details on these products (hey, the sell 1000s of products, so didn't expect them to be experts), but they reassured that Elitefönster was supporting.
We had several questions to the offer, as we didn't know all about windows and the technical definitions. Based on our question, we received several new versions of the offer, and changes which we didn't request. This naturally lead to new questions, which we both took with the re-seller and after several weeks of back and forth, directly with Elitfönster salesperson.
Even after direct contact with Elitefönster (which Elitfönster doesn't want consumers to have) we received several versions of the offer, which had incorrect specifications and even direct mistakes. This process took more than 6 weeks, which is equal to the production time, even for special orders.

When we finally received the last version, it also had contradictory information and now the re-seller informed us that they received incorrect information from Elitfönster on the price to begin with. Therefore the price would go up ~25%

We immediately brought this up with K-Rauta, who acknowledge there responsibility and offered a "in-store" settlement. Extremely professional of K-Rauta in this case. Unfortunately we had now wasted more than 6 weeks on getting an offer which we (as consumers) understood (That is a direct requirement from Elitfönster) and which almost didn't have any mistakes.
For this reason, we requested that Elitfönster also acknowledge their part in dragging this out for so long, and maybe could cut off 1-2 weeks of their production time. In this case, our order would go in as the very last before summer vacation, which meant if anything should go wrong, then we could face a further 5 weeks delay, and maybe more (emagine the delivery going wrong, product deliverd with defect or being incorrect manufactures etc.).
Unfortunately, Elitfönster didn't admit anything and only repeated there standard manufacturing time for window (the doors could maybe come a bit earlier).

Upon that message, I approached Head of Sales, with Elitfönster and told my story. He promised to look into it and send us a mail 3 days later. In this mail, he again didn't take any responsibility, only repeated the previous message and then went on to blame their re-seller for not telling the truth. That really blow my mind!
As a direct result of this behaviour, we immediatly cancelled our reservation and informed the CEO of both Elitfönster and K-Rauta of the case.
Here comes the interesting thing!

K-Rauta quickly came back again and took responsibility, apologized and compensated. Impressive!
Elitefönster on the other hand! NEVER a word!

Unbelievable (or maybe not) from the biggest supplier of windows in Sweden. The audacity, to point finger of their re-seller, not acknowledging their responsibilty or even providing an apology for their B2B process not working.

For these reasones, I should never recommend to buy window nor doors (Diplomat) from Elitfönster.

Few days later we spoke to Byghemma (selling Nordan windows, Tanum and doors), and in 2 days, we had a final offer (even cheaper that Elitefönster). Also promising to speed up delivery with up-to 1 week. This after being able to speak directly to Nordan sales department, to sort out any questions. Emagine a world of difference.

We still shop in K-Rauta and recommend their Malmö department highly, but will never buy from Elitefönster in the future, they don't deserve my hard earned money.
Good luck!