After recieving the first door, with the wrong messures, i admit that i should have checked the order confirmation. I ordered a new door, checked the messures in the order confimation, and all was... See more
Company replied
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See what reviewers are saying
He even doesn’t deliver my order yet and asked living feedback . I be saying better don’t deal with this company , looks it’s trying cheating on money and not delivering my goods. Tomorrow I will tr... See more
Company replied
I had two window deliveries to a difficult site up a mountain last winter. One was delayed by 3 weeks but there was alot of disruption in Europe at the time. Even so, the delivery time frame was much... See more
Company replied
Dear klar I would like to kindly suggest that you include clear pictures and detailed size information of the windows — both with and without frames — shown separately on your website or pr... See more
Company replied
Company details
About Klar
Written by the company
Klar is your go-to destination for high-quality energy-efficient windows and doors made from Estonian FSC-certified timber. We take pride in providing our customers with environmentally friendly solutions that enhance the energy efficiency and value of your home.
At Klar, we understand that energy efficiency is a top priority for our customers. That's why we have designed our windows and doors to be highly energy efficient, reducing energy consumption and saving our customers money on their energy bills.
Thank you for choosing Klar for your energy-efficient window and door needs. We are committed to providing you with high-quality, sustainable products and outstanding customer service, and we look forward to helping you enhance the quality of your home.
Get in touch
📞 +45 78 76 88 83
✉️ hej@klarhome.dk
🇸🇪 Sverige📞 (+46) 18 800 81 38
✉️ hej@klarhome.se
🇳🇴 Norge📞 +47 32 99 40 27
✉️ hei@klarhome.no
🇬🇧 UK📞 (+44) 0808 164 9920
✉️ hello@klarhome.co.uk
🇩🇪 Deutschland📞 (+49)30 8379 7057
✉️ hallo@klarhome.de
🇪🇪 Eesti📞 (+372) 880 1212
✉️ tere@klarhome.ee
Flotte vinduer i god kvalitet
Written by the company
- Din oplevelse hjælper os med at blive endnu bedre. Tak fordi du tager dig tid til at dele den med os.
- Hos Klarvinduer har vi fokus på at levere produkter af top kvalitet, til den bedste pris på markedet. Vi tester og gennemgår alle vores produkter for at sikre os, at de bliver en god opgradering til dit hjem!
- Kvalitetsvinduer til dit byggeprojekt
- Hvad end du har gang i en større renovering, nybyg eller bare er gør-det-selv person, så har vi vinduerne og dørene til dig. Brug vores customizer på siden, til at sammensætte dine elementer præcis som du vil have dem!
Energy Efficient Windows & Doors For Everyone
Up to 12 Year Warranty & Price Match ✅
✅ Energy efficient windows (U-value: 0.7)
✅ More than 50.000 Customers
✅ Webshop since 2015
– These are just a few of many reasons to choose Klar for your Home renovation project.
Design and order your products in a few minutes and have them delivered to your doorstep directly from our own factory. Easy and affordable.
We use Estonian FSC-certified pinewood: Quality-conscious and climate-friendly ❣️
Read more about our 12 year warranty or read more about how to get started installing your own windows and doors from Klar
✅ More than 50.000 Customers
✅ Webshop since 2015
– These are just a few of many reasons to choose Klar for your Home renovation project.
Design and order your products in a few minutes and have them delivered to your doorstep directly from our own factory. Easy and affordable.
We use Estonian FSC-certified pinewood: Quality-conscious and climate-friendly ❣️
Read more about our 12 year warranty or read more about how to get started installing your own windows and doors from Klar
Contact info
Nannasgade 28, 2200, København N, Denmark
- +45 78 76 88 83
- hej@klarvinduer.dk
- klarhome.com
3.8
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrival on Time and delivery at place
Arrival on Time and delivery at place. Thank you for the good service.
16 March 2026
Reply from Klar
Thank you for your kind review! We’re delighted everything arrived on time and as expected.
Kind regards,
Klar 🪟
Reply from Klar
Hi
Thank you very much for the lovely review.
Kind regards
Klar 🪟
Wrong messures
After recieving the first door, with the wrong messures, i admit that i should have checked the order confirmation.
I ordered a new door, checked the messures in the order confimation, and all was ok.
They tend to deliver permanently late, ( 2-3 week after first delivery date), but i was notified the week before and further more a day before delivery.
Everything was ok. Great quality, and all was ok.
5 March 2026
Reply from Klar
Hi
Thank you for taking the time to share your experience.
We're pleased to hear that you are happy with the quality of your new door and that the ordering and delivery communication met your expectations.
We also appreciate your honest feedback regarding the delivery time. We understand that delays can be frustrating, and we are continuously working to improve our delivery performance while keeping our customers informed throughout the process.
Thank you for choosing KLAR. We hope you enjoy your new door for many years to come.
Kind regards
Klar 🪟
Reply from Klar
Hi
We are pleased to read that you are satisfied the service we provided – we always strive to do our best.
Many thanks for the five great stars.
If you need windows or doors in the future, you are more than welcome to come back.
Kind regards
Klar 🪟
I still havent received my windows and doors
I havent received my windows and doors. And i havent got a confirmation about when to receive them
27 April 2026
Reply from Klar
Hi
I can see that your order is scheduled to be delivered in week 28 and rigtht now we are in week 27.
The invitation to leave us a review on Trustpilot was most likely sent because you have been in contact with our Customer Service team.
I hope your order arrives soon so that you can install and enjoy your new products.
Kind regards
Klar 🪟
I am still waiting for my window and it…
I am still waiting for my window and it was paid months ago
16 April 2026
Reply from Klar
Hei
Vi er naturligvis kede af at modtage en negativ anmeldelse som denne. Vi kan se, at din bestilling er afgivet med ønsket forventet levering i uge 27, og at denne forventede leveringsuge efterfølgende er blevet justeret, hvilket du skal have modtaget information om pr. mail.
Du er altid meget velkommen til at kontakte vores kundeservice, hvis du har spørgsmål til din bestilling.
Vennlig hilsen Klar 🪟
He even doesn’t deliver my order yet…
He even doesn’t deliver my order yet and asked living feedback .
I be saying better don’t deal with this company , looks it’s trying cheating on money and not delivering my goods. Tomorrow I will try getting my money back I hope this company not scammer.
21 April 2026
Reply from Klar
Hi
We are very sorry for the delay and understand your frustration.
We informed you on June 1st that your order would unfortunately be delayed until week 28, and we therefore kindly ask for a little more patience while we complete production.
We deliver many orders every day and would never dream of cheating our customers. Your order is a custom-made product manufactured specifically to your measurements and specifications, which is why we are unable to offer a refund once production has started.
If you have any questions regarding your order, please feel free to contact our customer service team. We are always happy to help and provide you with the latest update on your order status.
Kind regards
Klar 🪟
I haven't received any items yet
I haven't received any items yet
delivery time is in 2-3 weeks where the hell are you asking
11 April 2026
Reply from Klar
Hej
Vi er kede af at du har modtaget denne automatisk udsendte invitation til at bedømme dine produkter inden ordren er afsendt. Det beklager vi.
Vi har undersøgt og kan bekræfte at din bestilling forventes afsendt om 2-3 uger.
Vi glæder os oprigtigt til at levere din bestilling.
Venlig hilsen
Klar 🪟
If only Klar was klar..
If only Klar was klar... I'm still waiting for your response to my contact...
16 May 2026
Unprompted review
Reply from Klar
Hi
We would really like to look into your case and investigate what have happened.
Please reach out to our costumer support and we will look further into it.
Best Regard
Klar 🪟
Reply from Klar
Hi
Thank you very much for the kind review.
You are always welcome to reach out if you have suggestions as to how we might knock it out of the park next time.
Kind regards
Klar 🪟
damaged window not reimbursed, poor finishing work, long delay delivery
We ordered seven windows on 30 sept 2025. Delivery was supposed to be December, but delayed until end of January 2026.
All looked OK with initial inspection during delivery. All the plastic wrapping was intact. No obvious broken windows.
I followed Klar's instructions for receipt of delivery and proceeded to move the wrapped pallet to a dry covered area to later check all windows more closely. It was raining heavily and the delivery vehicle could not wait around for me to remove the 50+ screws and 10-15 pieces of wood packing material.
However, later upon removing the packing material I could see that one window had significant damage to the outside part of the wooden frame. Even the wood sheet "protecting" it had been impacted so hard as to push through nearly 3cm.
Furthermore, we were disappointed with the finishing and handling in preparation for transport.
- frames were not fully painted ! Large areas were left unpainted on every frame. Two of the windows even had unpainted areas on the front side of frame where exposed wood will be in direct contact with rain.
- use of too long of screws in attaching wood packing material. In several places screw carelessly overtightened, nearly through the chipboard, meaning only 1-2mm from penetrating completely through the window frames!
After a 5-6 week delay on delivery of this order, we would have expected 100% quality.
None of windows were ready for installation without some additional painting and hole patching.
Most disappointing was that Klarhome refused any compensation or replacement of the damaged window. Blamed the damage on me.
Have an additional 20 windows to buy, but we will not use this company again.
27 January 2026
Reply from Klar
Hi
Thank you for taking the time to share your experience.
First of all, we would like to sincerely apologize for the delay to your order. Unfortunately, production and delivery took longer than originally estimated, and we fully understand your frustration, especially when your project was planned around the expected delivery date.
Regarding the damaged window, the reason we were unable to approve compensation was that the damage was reported after the product had been removed from the pallet. As outlined in our delivery guidelines and terms and conditions, any transport-related damage must be documented as close to the time of delivery as possible, while the products remain in their original packaging and on the pallet. This is necessary because, once products have been moved or unpacked, we can no longer determine with certainty whether the damage occurred during transport, during handling after delivery, or during unpacking.
We completely understand that carrying out a thorough inspection in poor weather conditions can be difficult. However, these procedures are essential, as they are the only way for us to document and process transport damage claims with both our carriers and manufacturing partners.
With regard to the paint finish and packaging, we are sorry that the products did not meet your expectations. We would like to clarify that the C-side of the frame (the installation depth, which is concealed once the window is installed) is not always fully painted in every area. This is part of the manufacturing process, as labels and production stickers must be attached to the surface during production. These areas are not visible after installation and therefore have no impact on the appearance, durability, or functionality of the product.
Regarding the screws used to secure the packaging, these are placed on the C-side of the frame and are necessary to ensure that the elements remain securely fixed during transport. We do understand that it can be surprising to see screws attached directly to the frame, but this method is used to provide the safest possible transportation and to prevent movement or damage during shipping.
While we understand that you disagree with our assessment of the damage claim, we would like to emphasize that our decision was based on the available documentation and the procedures that apply to the receipt and inspection of deliveries.
We are sorry that this experience has left you with a negative impression of our company and that we were unable to meet your expectations in this case.
Kind regards
Klar 🪟
The consultant was very helpful and made me feel very on ease.she also simplified everything so I could understand.Thank you
She was extremely helpfull, and she simplified everything so I could understand.
1 June 2026
Reply from Klar
Hello,
Thank you very much for your wonderful review.
We are delighted to hear that you felt well supported and that our consultant was able to make everything easy to understand. We always strive to provide clear, helpful guidance and ensure that our customers feel comfortable and confident throughout the process.
I will, of course, make sure that your kind words are passed on to the consultant you spoke with – feedback like this means a great deal to our team.
Thank you for taking the time to share your experience with us.
Kind regards,
Klar 🪟
Reply from Klar
Hi
We thank you kindly your praise and review.
Kind regards
Klar 🪟
Not KLAR yet
I have not yet received my window and door due to delays in your production.
My 1-star rating reflects my concerns about being asked to provide feedback before I have actually received the order.
24 March 2026
Reply from Klar
Hi
The review requests are sent automatically based on when your order was expected to be delivered. Unfortunately, when an order is delayed like in this case, the system does not take the delay into account.
I sincerely hope your order will arrive soon and that you may consider updating your review afterwards — we would truly appreciate that. You are always very welcome to contact our customer service team if there is anything we can help you with.
Kind regards,
Klar 🪟
In fact I am not pleased with the fact…
In fact I am not pleased with the fact that when you order you Get to pick estimated delivery dates. And for the second time noe the delivery date has been moved by Klar. So I find it a little difficult to plan the work.
21 February 2026
Reply from Klar
Hi
Thank you for your feedback — we truly appreciate it. We understand that planning work around an estimated delivery week can be challenging.
While the selected delivery week is indicative and may occasionally change, we always do our best to keep everything on track and deliver as close to the planned timeframe as possible.
Kind regards,
Klar 🪟
Very good windows
Very good product. Only problem is, I have bought windows and a door, in three separate deals, and every time they have postponed the delivery at least two weeks, so I have to schedule new appointments with the carpenter.
17 April 2026
Reply from Klar
Hi
Thank you very much for the great review. We sincerely apologize for the delay and recognize that there is room for improvement. We truly appreciate your patience with us.
Kind regards
Klar 🪟
The delevery was delayed for 14 days as…
The delevery was delayed for 14 days just like the last delevery
8 April 2026
Reply from Klar
Hi
We do apologies for the delay of your previous order and the current one.
Your order will be sent as quickly as possible once it has been completed and we do hope that you will be very happy with it.
Kind regards
Klar 🪟
Totally unreliable
Totally unreliable, now weeks delayed and still no notice of arrival of purchased item
8 February 2026
Reply from Klar
Hi
We do apologies for the delay with your order.
Your order was sent from our factory on the 17th of April and we sincerely hope that you will be happy with your order, once you have received it.
Kind regards
Klar 🪟
As you change the delivery time with to…
As you change the delivery time with to more weeks from w 16 to w 18 I now have problems with the company who shall install the door.
10 February 2026
Reply from Klar
Hi
It looks like there is room for improvement. You are always welcome to contact our customer service and share your feedback – we are constantly working to improve.
Kind regards
Klar 🪟
The delivered Windows and Doors were of…
The delivered Windows and Doors were of excellent quality and packaged with care. Measurements were as expected. A delay of two weeks, although communicated well, was the only thing holding me back from giving five stars.
27 January 2026
Reply from Klar
Hi
Thank you very much for the wonderful review.
I’m happy to hear that you had a great experience with our customer service – we truly value our customers.
If you ever need assistance again, our customer service team is ready to help.
Kind regards,
Klar 🪟
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