Eliquid Base Reviews 

I ordered 6 vape pod replacements, 1 vape kit to use the pods with and they send 7 pod replacements instead. I have tried contacting multiple ways to get this remedied the last 1 and a half to 2 weeks, and they have not replied to me at all. Not worth wasting your time with this company, they will make you pay mote for what you really want, then send something with half the value.

Ordered on Friday, paid for 1-2 days delivery and yet still nothing, emailed yesterday and they said bla bla bla saying it was delayed, said id get an email or phone back “soon” fast forward too today still no call or email, emailed again this morning and of course to no avail still heard nothing, I specifically paid for quicker delivery because I was needing this order before Wednesday. I understand that there in new management but this is actually appalling service, had minimal issues prior from the old management. Bad communication and bad delivery service.

Made an order, waited five days
The number listed on their website, you just get one tick on their WhatsApp.

I was given another number.

I did get through to them, to which they were very apologetic and explained they're under new management and they're trying to work through the issues which they understand they have and they are working through them.

They explained they didn't have my flavour of vape and offered me alternative flavours or a refund. I took the refund, which was actioned immediately.

If they do have your item, give them a chance to work through their issues.

Because actually, their customer service is honest, polite and swift, and that's rare in any business.

UPDATE under original review

Placed an order on the 8th of August. Payment taken out of my account 10th August. No order confirmation but received mailing list and promotions. Order still not received. Ignored 4 emails. Can't get hold of them on the numbers provided. Mobile is permanent engaged. Landlines dont ring cuts you off. They confirmed on Trustpilot under new management since July 2026. Order was placed in August! Wish I'd read Trustpilot before placing my order. Do not trust this company! One star as no option to leave no stars. Lets see if they reply to this review like they have on others reviews

UPDATE from Eliquid base response to my review
Number is incorrect!!!!!
Ive called and tried to send a WhatsApp message which also confirms incorrect number and wont send message!!!!!
Technical issues what a joke. Just read new messages in your inbox plain & simple.
I have just sent you another email which includes a formal complaint.

Since new management take over there is such a huge improvement, customer service that actually answer and go out their way yo help. Great service fast delivery and great prices. Would highly recommend

After receiving texts stating that this company was now under new management, I decided to give them another go. The communication was great; I was getting quick replies, whereas before, with previous owners, I got no reply. I was told by the new management that problems that existed before were gone now, so I bit the bullet and placed an order for 4 boxes of vape oils on Friday afternoon. They were delivered today the following Monday by Royal Mail at lunchtime, bearing in mind I live in the North of Ireland. They dispatched straight away. In fact, I had confirmation of dispatch and a tracking number within the first couple of hours of ordering. I couldn't believe how much better it was compared to the previous owners. First class from the new team, keep up the great work, and I'll definitely be back! My advice would be: don't let the negative reviews from previous owners put you off; give these guys a go, and hopefully, like me, you will be pleasantly surprised.🤝👏🏼👏🏼

Since my last review 1 month ago, Eliquid promised me a refund for my undelivered order “as a matter of urgency” several times, but still nothing; wonder what “urgency” means to them. Then they offered me also a free “compensation” vape kit, but no kit either. I’m sending them reminder emails on a weekly basis, but the answer is always the same and so is the result. I placed the order on 30th June, no order and no refund to date. Are they just waiting for me to give up? It’s unbelievable!
Be very careful; think more than twice before you place an order.

To give them credit, they replied to my emails and sent some items.if they had honoured my full order what was missing i would definately give them another order.you should get what you order but unfortunately i didnt.my orders are approx £800 to £1000 pounds a year cos 3 vapers in my household so they would definately have benefitted.its up to you if you want to try this vape store.

Ordered a vape kit with additional liquids. There was an issue with delivery but as soon as I contacted them they responded really quickly and I received the item the next day so was really pleased. Will order again. Thank you

The new management are really great, I had a problem with an order I had placed with the old management and it has been sorted out with no problem which they didn’t have to do, I am very happy with the service and will be a customer again, thank you for your help.

Currently under new management and the team really went beyond to communicate and get things sorted for me in a timely manner. Was a nice gesture for them to be proactive in rectifying order issues.

Will definitely be sticking with them for the future.

Placed an order on 28th January for over £50 worth of pods. After numerous excuses I am still waiting on my products and after requesting a refund several times they have not replied since. Awful company and over £50 out of pocket.

Brilliant service, ordered at 3pm received my parcel the next day !

I struggled with the old management as I had a few issues....since its been taken over by new management I couldn't be happier with how my issue was resolved....i would happily buy from eliquid base again in the future....fixed my issue straight away very happy with service i received

I have taken down my original review after the company actually contacted me. I am giving them chance to make things right then I will update my review following the resolution. Shame it took for me to submit a negative review just for someone to contact me.

Update
I have finally received my refund and had contact with the company, As I previously mentioned they only contacted me following my negative review on trust pilot. Even though my issue is now finally resolved I won’t be using this company again. They need to focus on customer service going forward or they will continue to receive negative feedback.

Was a problem with delivery but sorted straight out an sent me a few extra so really happy with that

All good 👍 Awesome 🙌

Fast delivery correct products great price and very convenient will definitely order again thank you

Deliveries amazing. Liquids always perfect but every time I order pods there's at least 1 pod that leaks every time. I've bought exactly same brand/type of pod elsewhere and not had this problem. I've what's apped about the issue and not had a reply but then got a message asking for a review

I placed an order 18 days ago, and still no delivery (supposed to take 2-3 business days). During this time I emailed Eliquid several times, tried to call, left voicemail, but had no answer at all. At a certain point I requested a cancellation & refund, but had no response. I’m out of vapes and need to buy it elsewhere, but the money is with Eliquid. I’m a loyal costumer for about 5 years, but in the last few months Eliquid became more and more unreliable; can’t be trusted anymore.