Ekster® Reviews 

I bought a wallet and key case in desert red colour. The product is great and durable; my husband absolutely was trilled when he got it as an anniversary gift. For any info we asked, we got a fast response from customer service; they are great! I would recommend it to anybody looking for a gift for men

Customer Service rep - Maia solved my warranty issue quickly and efficiently! Full points Maia! Good products and good service!

I wanted to buy a 2 pack of the new compression travel bags. Like an idiot I only ordered one. I contacted Ekster to ask if they could help with. Another one and for me to just pay the difference
Maria contacted me and arranged.it without any fuss or bother. What great service. Thank you Maria

Honestly, every interaction with their customer service has been wonderful, they even anticipated my question and answered and the product arrived within 24 hours, could not fault and would highly recommend this company.

Wallet was cool at first, magnet was ok. Had it for 4 months and the rubber strips that actually hold the cards in failed! Cards just slide out now. No way to replace the strips.

Great wallet and the thinnest and smallest one I've ever had. Their customer service was quick to respond to questions that I had. I would highly recommend

My original package was delivered without the wallet. An empty envelope was on my doorstep. Customer service e was prompt and easy to work with. They immediately sent me a replacement wallet and I am loving the wallet. Great product amd service.

I contacted customer service due to my cash band being stretched out to see if I could get a replacement. I was told it would be replaced at no cost even though the wallet was out of warranty. I was completely shocked. Customer service at this level simply does not exist any more. Thank you so much. I will definitely buy my next wallet from this company in the future.

Trying to make a return within Ekster’s advertised 100-day return period. Items are unused. I first contacted Ekster on August 8, followed up August 15, submitted the online contact form August 22, and followed up again September 2. I have also attempted the online return process multiple times but have never received a return label or response. I simply want to return the unused merchandise for a refund to my original payment method.

I purchased a Ekster Cardholder Pro, via ekster.com, June 16, 2025. One year later (August 15, 2026) my credit cards were falling out & I noticed the internal rubber grip was falling off. I tried to contact support and the best I could get was AI telling me to submit my warranty via returns.ekster.com.

So I filled out the returns.ekster.com and the form responded "The return window for the item(s) below closed on September 25, 2025". I replied to the support email and heard nothing.

Then on August 29, walking around town, I noticed all my cards were falling out and the rubber strip was gone. Thankfully I found my drivers license and passport but I lost a credit card somewhere.

So, I tried again on 08/29/2026 and went back and forth with the support AI to only get the same results. Once again I submit the form and once again I'm told "The return window....". So I replied to the AI bot with a screenshot and message and it said it would have a human get involved.

Then on 8/30 I gave up and looked on the BBB and other review sites & finally found a place I may get a human response. Sure enough, one day after I posted this, they responded to my post AND my support complaint, within 1 hr of one another.

And in 5 days I have my replacement arrived by mail. With the overall build (minus the rubber grip), this wallet deserves 5 stars. But when it takes me searching for WHERE then posting a 1 star review to get any response for a "lifetime warranty", their support and warranty program deserves ONE star.

Thank you for replacing the wallet so quickly. I truly hope you fix your support bot + warranty return forms online.

My husband loves the Ekster wallet. He is eyeing the Pro upgrade now! He is all about low profile, style, quality, and excellent function. Ekster offers all of that and more!

Bought 4 compression bags, which have worked great. I also decided to try the wallet card as I travel internationally 80% of the year and I liked the idea of having a tracker I could put it my wallet. The charger card broke and I contacted customer service for a new one. Response was great. I am away on a trip and they offered to mail it to my location!!!

Absolutely LOVE my wallet. After a while the mechanism stopped working correctly and they exchanged for a new one with no problems at all. I've also purchased one for my son has been using it for over a year and its been flawless. Great product and great support!

I received the wallet. It is well designed, however, it was missing a feature that I have with another wallet. I communicated this with Ekster support and they made the process of returning the wallet so easy. It was nice to be doing business with an ethical company who keeps their word.

Had to return pro wallet due to some defects. Was handled immediately and quickly without cost to myself. They back up their warranty claims 100 percent.

I can’t say enough good things about Ekster’s warranty and customer service! They honored my warranty without any hassle, and the entire process was seamless and incredibly smooth from start to finish. No runaround, no frustration...just great communication and excellent service.

It’s refreshing to see a company stand behind its products and take care of its customers. Thank you, Ekster, for making the whole experience so easy!

My Ekster MagSafe wallet ended jo breaking and I contacted Ekster for a replacement , Robbie from support swiftly dispatched a replacement, back in business here !

I had ekster leather vallet and I do love the product very much .their customer service representatives were very supportive and helped me when I faced an unfortunate issue with my wallet. So it was instantly replaced with out any drama.. :)

Thanks Ekster team for making it so easy process

I’ve been waiting for ages for my wallet!!
No delivery notifications. Poor delivery experience