E.ON Energie Deutschland GmbH Reviews 

Very easy to add the meter reading and it provides suggestions for an updated contract.

Very friendly, fast and accurate response.

Support and communication about contract changing and conditions in the chat with EON Support Livia Krüger was very helpful, friendly and effektive. Thanks.

Total easy im handling.

Livia is very professional and friendly! The best customer service in E.on during my several experience with them.

I signed up with E.ON in May 2026. From day one, the contract was created with incorrect meter data - wrong meter number, wrong Marktlokations-ID. Instead of fixing it, their customer service created a second contract with the same wrong data. When I reported the error, agents closed my tickets without resolution and contradicted each other in every call.

For three months, E.ON collected monthly payments from my account while I was never actually supplied by them. My actual electricity was being provided by the default supplier the entire time, because E.ON failed to complete the supplier switch - not once, but repeatedly. Every time they "fixed" it, the switch failed again.

When I contacted E.ON about this, I was told to contact the default supplier myself. When I contacted the default supplier, they told me this was entirely E.ON's responsibility. Meanwhile, E.ON kept my money and did nothing.

After months of written complaints, threats of legal action, filing a complaint with the Schlichtungsstelle Energie, and endless unanswered messages - E.ON finally cancelled my contract in month three. At that point, I was left with a large bill from the default supplier for three months of actual supply, money I had to pay out of pocket because I had assumed - wrongly - that E.ON had done their job.

Not one English-speaking agent was ever made available despite multiple requests. Calls were ended without solutions. Written tickets disappeared. The Postbox messages were ignored for weeks at a time.

This company took money for a service they never delivered, created chaos with my energy supply for months, and showed zero accountability throughout. Avoid.

Kundencenter Marl.
She was very friendly and helpful

Fast and efficient handling of my question.

I had a very positive experience with the customer support,I was helped very quickly

The contact via chat today was absolutely satisfying. My item was properly, competent and friendly solved, thumbs up for your colleage in the chatroom Kristin Braun.

Fast, full and kind answer

:) :) :) :) :)

So uncomplicated… this is how a app should work. Great transparency with regards to available pricing models … easy to understand. Fast processing afterwards .

thanks it was a fast help