The situation in my house is very special, and the team had no chance to know about all the peculiarities in advance. But as they had arrived, they responded very swiftly to what they found, adopted t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Members of the installation team who came from various backgrounds did a good job. Especially the head of the installaton team: Good coordination of the group and very friendly towards the clients.... See more
Company replied
Dear Enpal HR Team, If you wanted to reject cv without knowing the experience which matches to applied job roles the. Why you publish the job opportunities. From last three years I am applying sui... See more
Company replied
The hero worker did a very good job when cutting off, cleaning and removing the old oil tanks and when he removed an old wall. The Enpal guys did a great job in removing the old heating system and... See more
Company replied
Company details
Written by the company
Enpal bietet eine integrierte Gesamtlösung für dezentrale Energie – mit Solaranlage, Batteriespeicher, Wallbox, Smart Meter und Wärmepumpe. Herzstück ist die KI-gestützte Stromhandelsplattform Enpal.One+, die zehntausende Speicher mit Hilfe von Enpal‘s Joint Venture Flexa zu einem virtuellen Kraftwerk vernetzt und Strombezug sowie -einspeisung am Strommarkt intelligent optimiert. Seit der Gründung 2017 in Berlin etablierte sich Enpal als Marktführer für Solaranlagen in Europa, als Marktführer für Wärmepumpen in Deutschland, sowie als größter wettbewerblicher Messstellenbetreiber in Deutschland. Heute vertrauen mehr als 100.000 Kundinnen und Kunden mit über 300.000 dezentralen Energieanlagen auf Enpal.
Contact info
Bödikerstraße 25, 10245, Berlin, Germany
- +49 30 30 80 80 52
- info@enpal.de
- enpal.de
4.2
Great
31k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Photovoltaric Installation in one…
The Photovoltaric Installation in one day was a masterpiece in quality and performance. The function of the Installation was pefect right away.
Many thanks to the 3 men team!
23 October 2026
Unprompted review
Reply from Enpal
Hello Helmut,
thank you very much for your fantastic review! We are delighted that your photovoltaic system was installed so efficiently and to such a high standard, and that everything worked perfectly from the very beginning.
We will gladly pass your compliments on to the three installers. Thank you for choosing Enpal!
Best regards,
Your Enpal Team
I miss them a little bit ...
The situation in my house is very special, and the team had no chance to know about all the peculiarities in advance. But as they had arrived, they responded very swiftly to what they found, adopted their plans to the current situation and after all installed a fine heat pump system which now is working very well. They spoke several languages and were outstandinhgly kind and polite. In fact, I do miss them a little bit now ;-) ...
31 October 2026
Unprompted review
Reply from Enpal
Hello Steffen,
thank you so much for your lovely review! We are delighted that our team was able to adapt quickly to the special circumstances in your home and successfully install a heat pump system that works so well.
It is wonderful to hear that you appreciated the team's flexibility, kindness and politeness. We will gladly pass your compliments on to everyone involved.
Best regards,
Your Enpal Team
the teams and especially the background…
the teams and especially the background workers were highly efficient and fast.
one exception is however to be criticised: the guy who should make the measurements was brilliant with incompetence and bad behaviour.
3 November 2026
Unprompted review
Reply from Enpal
Hallo Marcel,
herzlichen Dank für Ihre Rückmeldung! Es freut uns, dass Sie die Effizienz und die schnelle Arbeitsweise unserer Teams, insbesondere der Kollegen im Hintergrund, positiv hervorheben.
Gleichzeitig bedauern wir, dass Sie mit der Durchführung der Vermessung und dem Auftreten des zuständigen Mitarbeiters eine negative Erfahrung gemacht haben. Ihren Hinweis geben wir intern weiter.
Mit sonnigen Grüßen
Ihr Enpal Team
technical Service was excellent
technical Service was excellent
Customer service was a little problematic, because there was a breakdown of my telephone net and also our internet was not running. This was not Enpals fault, the problem was due toVodafone
29 October 2026
Unprompted review
Reply from Enpal
Hello Norbert,
thank you very much for your positive feedback! We are delighted that you were so satisfied with our technical service.
We also appreciate your clarification regarding the telephone and internet disruptions caused by Vodafone. Thank you for your understanding and for sharing your experience with us!
Best regards
Your Enpal Team
Deliverig on promises
Deliverig on promises, precision, speed, quality of work, knowledge and competence of people. Sticking to the timeline, matching announced appointments exactly. Friendliness and customer focus of all people involved.
Professional guidance by project manager Thomas Synowietz.
30 October 2026
Unprompted review
Reply from Enpal
Hello,
thank you very much for your wonderful feedback! We are delighted that you were impressed by the quality of our work, the punctuality, and the professionalism and friendliness of everyone involved.
A special thank you for highlighting the excellent project support provided by Thomas Synowietz. We will gladly pass your kind words on to him and the entire team.
Mit sonnigen Grüßen
Ihr Enpal Team
Agenda was fulfilled very precisely.
Agenda was fulfilled very precisely.
21 October 2026
Unprompted review
Reply from Enpal
Hello Udo,
thank you for your positive feedback! We’re delighted that everything was carried out precisely as planned and that the agreed agenda was fulfilled so well.
We truly appreciate your trust in Enpal and wish you all the best with your system!
Best regards,
Your Enpal Team
A very professional operation
From the initial contact through to final on-site installation, a large number of teams are involved—all of whom are highly competent and customer-focused. The installation crews are very experienced and carry out their tasks smoothly and competently.
21 October 2026
Unprompted review
Reply from Enpal
Hello Stefan,
thank you for your wonderful feedback! We’re delighted that you experienced our teams as competent, professional and customer-focused, from the initial contact through to the installation. It’s great to hear that our installation crews impressed you with their experience and efficient work.
Best regards,
Your Enpal Team
Excellent from planning to execution
The whole process from planning to execution was very well organised - experienced of few minor hiccups with logistics, but that was managed quickly.
Equipment was installed with a slight delay, but with high quality materials and clean appearance. Staff was polite and professional and did a good job. Local communication partly required a multi-language approach, but it worked well.
The system works perfectly fine from the beginning.
13 October 2026
Unprompted review
Reply from Enpal
Hello Helmuth,
thank you for sharing your experience! We’re delighted that the project was well organised from planning to installation and that any logistical challenges were resolved quickly. It’s also great to hear that you were happy with the quality of the equipment, the professionalism of our team and the performance of your system from day one.
Best regards,
Your Enpal Team
All the works were finished in time
All the works were finished in time, quality of the work of the Staff was excellent. Great Customer service. Enpal provides a Solution at great convenience for the customer.
5 September 2026
Unprompted review
Reply from Enpal
Hallo Raphael,
vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass alle Arbeiten termingerecht abgeschlossen wurden und Sie die Qualität unserer Mitarbeiter als ausgezeichnet erlebt haben.
Besonders schön ist Ihr Lob für unseren Kundenservice und die unkomplizierte Lösung, die Enpal aus Ihrer Sicht bietet.
Mit sonnigen Grüßen
Ihr Enpal Team
Enpal is very good
Very well and constructive communication and perform.
5 October 2026
Unprompted review
Reply from Enpal
Hallo Wiliam,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie die Kommunikation und die Zusammenarbeit als sehr gut und konstruktiv erlebt haben.
Mit sonnigen Grüßen
Ihr Enpal Team
Very quick installation
Very quick installation, friendly installation team, and everything was left very clean. Very competent and detailed information provided by the project supervisor.
5 October 2026
Unprompted review
Reply from Enpal
Hallo Beate,
vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Sie die Installation als schnell erlebt haben, unser Montageteam freundlich war und alles sauber hinterlassen wurde. Auch über Ihr Lob für die kompetente und ausführliche Betreuung durch unseren Projektleiter freuen wir uns sehr.
Mit sonnigen Grüßen
Ihr Enpal Team
Well organized!
30 September 2026
Unprompted review
Reply from Enpal
Hallo Uli,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie die Organisation und den Ablauf als gut strukturiert erlebt haben.
Mit sonnigen Grüßen
Ihr Enpal Team
Good coordination
Members of the installation team who came from various backgrounds did a good job. Especially the head of the installaton team: Good coordination of the group and very friendly towards the clients. He gave clear instructions and seemed to be a good trainer.
1 October 2026
Unprompted review
Reply from Enpal
Hallo Matthias,
vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Sie die Zusammenarbeit mit unserem Installationsteam als professionell erlebt haben und insbesondere die Koordination sowie die freundliche Art des Teamleiters hervorheben.
Ihr Lob geben wir sehr gerne an das Team weiter.
Mit sonnigen Grüßen
Ihr Enpal Team
Reply from Enpal
Hallo Esther,
vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Sie sowohl mit unserer Leistung als auch mit der Unterstützung so zufrieden sind.
Mit sonnigen Grüßen
Ihr Enpal Team
They were fast
They were fast . They work absolutely correct. All the Teams are very friendly.
21 September 2026
Unprompted review
Reply from Enpal
Hallo,
vielen Dank für Ihre positive Rückmeldung und die 5 Sterne! Es freut uns sehr, dass Sie die schnelle und sorgfältige Umsetzung so positiv erlebt haben. Besonders schön ist Ihr Lob für die Freundlichkeit unserer Teams.
Mit sonnigen Grüßen
Ihr Enpal Team
Great and quick overall work for my heatpump system
The hero worker did a very good job when cutting off, cleaning and removing the old oil tanks and when he removed an old wall.
The Enpal guys did a great job in removing the old heating system and especially in installing the new heatpump system including the Apps.
They all worked very quickly.
15 September 2026
Unprompted review
Reply from Enpal
Hallo Achim,
vielen Dank für Ihre positive Rückmeldung und die 5 Sterne! Es freut uns sehr, dass die Arbeiten rund um Ihre alte Heizungsanlage und die Installation Ihrer neuen Wärmepumpe so schnell und professionell durchgeführt wurden. Besonders schön ist Ihr Lob für die saubere Demontage und die Einrichtung der neuen Anlage inklusive der Apps.
Mit sonnigen Grüßen
Ihr Enpal Team
good things - bad things
Well, I want to talk about things that were left open (probably to be solved by the customer, me).
19 August 2026
Unprompted review
Reply from Enpal
Hallo Jan,
vielen Dank für Ihre offene Rückmeldung und die 4 Sterne. Es freut uns, dass Sie auch positive Aspekte mit uns verbinden. Gleichzeitig bedauern wir, dass aus Ihrer Sicht noch Punkte offen geblieben sind und der Eindruck entstanden ist, dass Sie sich um diese selbst kümmern mussten.
Ihren Hinweis nehmen wir gerne auf, denn uns ist wichtig, dass offene Themen klar kommuniziert und zuverlässig begleitet werden.
Mit sonnigen Grüßen
Ihr Enpal Team
Great customer service
15 September 2026
Unprompted review
Reply from Enpal
Hallo Thorsten,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie mit unserem Kundenservice so zufrieden sind.
Mit sonnigen Grüßen
Ihr Enpal Team
When I had questions because of my…
When I had questions because of my solar system, my email was answered soon. Even a service operator called me back to explain me what I asked for.
9 September 2026
Unprompted review
Reply from Enpal
Hallo Gisela,
vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Ihre Fragen zu Ihrer Solaranlage schnell beantwortet wurden und Sie zusätzlich einen persönlichen Rückruf mit einer verständlichen Erklärung erhalten haben.
Mit sonnigen Grüßen
Ihr Enpal-Team
The company performes well in montage
The company performes well in montage, but information before montage was bad. We have to wait several days and not the correct material was present in the first attempt of installation
1 September 2026
Unprompted review
Reply from Enpal
Hallo Andreas,
vielen Dank für Ihre positive und offene Bewertung! Es freut uns, dass die Montage Ihrer Anlage gut funktioniert hat und Sie mit der Arbeit unseres Teams vor Ort zufrieden waren.
Ihren Hinweis zur Information im Vorfeld und zur zunächst nicht vollständigen Materiallieferung nehmen wir gerne auf und werden ihn intern weitergeben.
Mit sonnigen Grüßen
Ihr Enpal-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.