Everything went perfect. No issues encountered during the entire period. In case of question, the response came within hours. The service-team was excellent. Work was done as told and it was cleaned... See more
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See what reviewers are saying
I can only speak very highly of the electrician who carried out the solar battery retrofit. He immediately identified the issues on site and implemented everything in consultation with me. He also wor... See more
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What an effort!!! Managing 4 companies installing our new tool within all scheduled frames and timeline. Excellent! Smart, clean and Talente workflow bevor during and After construction. Conrats! Onla... See more
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Dear Enpal HR Team, If you wanted to reject cv without knowing the experience which matches to applied job roles the. Why you publish the job opportunities. From last three years I am applying sui... See more
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Company details
Written by the company
Enpal bietet eine integrierte Gesamtlösung für dezentrale Energie – mit Solaranlage, Batteriespeicher, Wallbox, Smart Meter und Wärmepumpe. Herzstück ist die KI-gestützte Stromhandelsplattform Enpal.One+, die zehntausende Speicher mit Hilfe von Enpal‘s Joint Venture Flexa zu einem virtuellen Kraftwerk vernetzt und Strombezug sowie -einspeisung am Strommarkt intelligent optimiert. Seit der Gründung 2017 in Berlin etablierte sich Enpal als Marktführer für Solaranlagen in Europa, als Marktführer für Wärmepumpen in Deutschland, sowie als größter wettbewerblicher Messstellenbetreiber in Deutschland. Heute vertrauen mehr als 100.000 Kundinnen und Kunden mit über 300.000 dezentralen Energieanlagen auf Enpal.
Contact info
Bödikerstraße 25, 10245, Berlin, Germany
- +49 30 30 80 80 52
- info@enpal.de
- enpal.de
4.2
Great
30k reviews
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Fast and Furious
Fast, Prepared, Practicable, Solution orientated, High skilled, Transparent, Service orientated
14 October 2025
Unprompted review
Reply from Enpal
Hello Margarete,
Thank you very much for your kind words! We are delighted to hear that you experienced our service as fast, well-prepared, practical, solution-oriented, highly skilled, transparent, and customer-focused. Your feedback truly motivates our team to keep delivering top-quality service.
With sunny regards,
The Enpal Team
The processing of the project was very…
The processing of the project was very fast and uncomplicated. In my opinion Enpal offers an all round carefree package.
19 September 2025
Unprompted review
Reply from Enpal
Hallo Christian,
vielen Dank für Ihr Feedback! Es freut uns, dass Sie unser Rundum-sorglos-Paket als schnell und unkompliziert erlebt haben.
Mit sonnigen Grüßen
Ihr Enpal-Team
Allover a good performance 👏
First contact and preparations are quite well. People are friendly and willing to help. Organisation and execution are also quite good. Even Enpal is using some programmes to garantie a most smooth workflow and to secure each single steps, there is still one star for improvement. But this is complain on a very high level.
3 September 2025
Unprompted review
Reply from Enpal
Hello Petra Gries,
Thank you very much for your kind words and detailed feedback! We are delighted to hear that you were satisfied with the first contact, preparation, and the friendly, helpful support from our team. It’s great to know that you appreciate our organized approach and the use of programs to ensure a smooth workflow and high-quality execution.
With sunny regards,
The Enpal Team
The installation team did an excellent…
The installation team did an excellent job! They worked quickly, with great attention to detail, and carried out everything in a highly professional manner. You can immediately tell they are true experts at what they do. Communication was smooth and friendly throughout. Absolutely recommendable – would gladly choose them again!
20 August 2025
Unprompted review
Reply from Enpal
Hello Markus,
thank you so much for your wonderful feedback! We’re delighted to hear that you were impressed with our installation team, their professionalism, and the smooth communication throughout the process. It’s great to know you would choose us again, that means a lot to us!
Sunny regards,
Your Enpal Team
Quality in any case.
Just the items you asked me pleased me. And there`s nothing to complain .
5 August 2025
Unprompted review
Reply from Enpal
Hello,
Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with the quality of our service and that everything met your expectations.
With sunny regards,
Your Enpal Team
The offer is very good as well as the…
The offer is very good as well as the service. The communication is very good. They are proactive in confirming if the installation process is going on smoothly.
1 May 2025
Unprompted review
Reply from Enpal
Hallo Franklin Ogidi,
thank you for your kind words! We're happy to hear you’re satisfied with the offer, service, and communication.
Mit sonnigen Grüßen,
Ihr Enpal-Team
It was a great experience
It was a great experience. Everything and everyone was competent and good work.
Very friendly people there.
26 June 2025
Unprompted review
Reply from Enpal
Hello Elizabeth,
thank you for your kind words! We're thrilled you had a great experience and appreciate your feedback.
With sunny greetings,
Your Enpal team
Dear Enpal HR Team,
Dear Enpal HR Team,
If you wanted to reject cv without knowing the experience which matches to applied job roles the. Why you publish the job opportunities.
From last three years I am applying suitable positions as per my experience and not only me others too
Still we get rejection at least read the cv and give valid reasons
25 June 2025
Unprompted review
Reply from Enpal
Hello Monali Dhaware,
Thank you for taking the time to share your thoughts with us. We truly understand your frustration and appreciate your continued interest in Enpal over the past years. You can send us your contact details via Trustpilot so we can proactively address your concerns. Please use the information you have on file with us.
Sunny regards,
The Enpal Team
Timely and quick installation
Timely and quick installation. Everything worked as expected. Very good proactive communication.
20 June 2025
Unprompted review
Reply from Enpal
Hello Georg Dohmen,
Thank you! Glad to hear the installation was timely and smooth, and that communication met your expectations!
With sunny regards,
Your Enpal Team
please ignore
18 June 2025
Reply from Enpal
Hello Altar Fidansoy,
if you have any questions or need help, we're here to help. Just contact us anytime!
Sunny greetings,
Your Enpal Team
Reply from Enpal
Hello Rong Yang,
thank you so much for your fantastic feedback! We’re proud to deliver quality, transparency, and reliability on time — all with sustainability in mind.
Best regards,
The Enpal Team
I have already posted a comment and…
I have already posted a comment and ENPAL responded very quickly. They recommended I contact their “Support” group. I had already done that and the “ Support “ group told me to fix the problem myself and closed their ticket.
Riccardo Castellano has now been in touch and hopefully will solve my problem
7 June 2025
Unprompted review
Reply from Enpal
Hello,
thank you for your feedback. We're sorry to hear that our support wasn't helpful. To ensure a quick response, please send us your contact details via Trustpilot using the information you have on file.
Sunny regards,
Your Enpal Team
New heat pump in our house
Installation of heat pump and removal of former heating system during one day. Electrical connections and outdoor system were installed before. This didn't have an impact on use of former heating system. Sales person was honest and the offer was competitive.
4 June 2025
Unprompted review
Reply from Enpal
Hallo Franz Abs,
vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass alles reibungslos verlaufen ist und Sie mit der Installation sowie dem Angebot zufrieden sind. Viel Freude mit Ihrer neuen Wärmepumpe!
Mit sonnigen Grüßen,
Ihr Enpal-Team
€2,747.72 unpaid — Enpal ignores the problem and lets subcontractors intimidate workers
I worked with a team (Assemble DC12) installing solar panels for Enpal from March to May 2025, via a subcontractor (Assemble Sp. z.o.o.). I completed all assigned work — but to this day, Enpal still owes me €2,747.72.
On May 21, I raised the issue publicly, and Enpal’s CCO, Boris Radke, promised to look into it.
Since then: no contact, no resolution — only silence.
Instead of taking responsibility, I was contacted by the subcontractor and pressured to delete my comment, with the warning that I might “never get paid” if I kept speaking publicly.
This wasn’t a misunderstanding — it was intimidation.
I have written proof of that conversation.
Enpal keeps hiding behind layers of outsourcing while workers on the ground are left unpaid. That’s not how an ethical, sustainable company should act.
21 May 2025
Unprompted review
Reply from Enpal
Hello,
Thank you for sharing your experience. This sounds really very disappointing and unfair. You can send us your contact details via Trustpilot so that we can process your concern promptly. Please use the same information you have registered with us.
With sunny regards,
Your Enpal team
The Person was very kind and asked
The Person was very kind and asked after beginning of the corrections, in everthing is all right
13 May 2025
Unprompted review
Reply from Enpal
Hello Beate Horrig,
thank you very much for your kind feedback! We’re happy to hear that you felt well taken care of and that our team showed kindness and support throughout the process.
Best regards,
Your Enpal Team
No customer support
Bought a house, previous owner died. Enpal asking me to takeover without any explanation, expecting me to sign a decade contract without any explanation. Recommend me to get in touch with the deceased owner!! No answer to calls, no reply to emails.
I don't even know what's on the roof and how it functions.
Update:
After trustpilot review, an external employee got in touch with me and, we started to push customer service together. After countless attemps, we still could not speak to someone who can help us.
We decided to take the solar panels out, still no answer about the process.
I am using electricity, and I have no idea, to whom I need to pay st what rate.
Unbelievable poor customer support. How did you manage to convert an "almost" customer, who bought a house with installed infrastructure and ready to sign a contract with a 20 min call and information exchange to a person looking for ways to sue you?
If you won't need customer support for 20 years of your lease, choose them!
UPDATE: Still sending me mails with the name of the deceased previous owner, and I still do not know to whom I will pay for electricity.
9 May 2025
Unprompted review
Reply from Enpal
Hello Beslin Öztekin,
thank you for your feedback. We're very sorry to hear about your bad experience, this is absolutely not the standard we aim for. You can send us your contact details via Trustpilot so we can process your request promptly. Please use the same information we have on file.
Sunny regards,
Your Enpal Team
Enpal is presenting a complete concept…
Enpal is presenting a complete concept concerning PV-system, Heating-pump, cheap electricity, direct marketing and a very good price for PV feed in.
6 May 2025
Unprompted review
Reply from Enpal
Hello Martin Galgenmüller,
thank you for your positive feedback! We’re glad to hear that our concept, including the PV system, heating pump, affordable electricity, and the feed-in tariff, met your expectations.
Best regards,
Your Enpal Team
great concept and a fully digital approach
"Enpal has a great concept and a fully digital approach. Their integration of the solar system with the heat pump is well thought out. They've excellently digitalized the entire process, making everything fast and efficient."
29 April 2025
Unprompted review
Reply from Enpal
Hello Ronald,
thank you very much for your great feedback! We're thrilled to hear that you appreciate our fully digital approach and the smart integration of the solar system with the heat pump. Making the process fast, efficient, and seamless is exactly what we aim for.
Best regards,
Your Enpal Team
Super fast installation
4 April 2025
Reply from Enpal
Hallo Lazaro Montenegro,
vielen Dank für Ihre positive Bewertung!
Mit sonnigen Grüßen,
Ihr Enpal-Team
They answered immediately
That someone of Enpal answered immediately to my problem
3 April 2025
Unprompted review
Reply from Enpal
Hallo Gerhard Frey,
thank you for your positive review! We are glad we were able to respond to you promptly.
Sunny greetings,
Your Enpal team
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