Energie has taken the time to sort out the issues I had with them. To be honest I think they are the best so far out of all the providers I had previously used. They just have to be a bit carefu... See more
Company replied
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See what reviewers are saying
One of the good provider in Belgium, overall good price but one less star as there is no good customer service, been waiting for response for days . How long you can talk to the bot who has few limite... See more
Company replied
Always the cheapest when I compare the different providers. So no need to change every year to keep the best price. Also they give you just what you need: energy (electricity, gas). They don't try t... See more
Company replied
Just moved over the Energie.be from mega.be - what a difference in customer service. I submitted an issue and it was dealt with by agent Nurcan. They were professional, friendly and had the matter res... See more
Company replied
Company details
- Energy supplier
- Electric utility company
- Gas company
- Green energy supplier
- Housing utility company
- Solar Energy Company
Written by the company
Energie.be is een no-nonsense energieleverancier die jou één scherp, variabel energietarief aanbiedt, jaar na jaar. Gedaan met misleidende promo’s, dure verlengtarieven of het jaarlijks vergelijken van energiecontracten. Energie.be wil haar klanten duidelijkheid en eenvoud bieden in een onnodig complexe markt. Zo leveren ze enkel elektriciteit en gas én laten ze alle extra diensten en producten achterwegen. Energie is tenslotte ook maar energie, niets meer en niets minder. Dat de elektriciteit groen is, vinden ze meer dan normaal. De toekomst is groen en zij dus ook. Daarbovenop, is Energie.be volledig digitaal. Wat zich vertaalt in een efficiënte klantendienst (per mail) en een eenvoudige klantenzone waar jij alles zelf in kan doen. Zo houden zij hun kosten zo laag mogelijk, en dus jouw tarief ook. Wist je dat 95% van hun klanten tevreden is van de snelheid van hun antwoord? Kies dus voor Energie.be en je zit levenslang goed.
Contact info
Koning Albert II-laan 7, 1210, Brussel, Belgium
- support@energie.be
- energie.be
4.4
Excellent
2k reviews
Asks customers to review
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I give five star for energy.B it is a…
I give five star for energy.B it is a very good and I’m happy from them that’s all for me
16 August 2026
Reply from Energie.be
Hi Naseer,
Thanks for your review and for your trust. Great to hear everything went smoothly. We'll pass this on to the team. 💛
Kind regards,
Sofie
Reply from Energie.be
Fijn dit te lezen! Dankjewel voor de review en het delen van jouw ervaring. 😊
Customer Service and Billing Concerns
The customer service could definitely be improved. Most of the communication is only available in Dutch, without considering that Belgium is home to many expats and people from different countries who may not speak the language.
Additionally, the significant increase in my electricity bill was unexpected and difficult to justify. Since I spend a large part of my time outside the country, such a high adjustment doesn't seem reasonable.
2 August 2026
Super good wow
17 July 2026
Reply from Energie.be
Dag Azhar,
Dankjewel voor de tijd die je hebt genomen om deze review te plaatsen! 💛
Met energieke groeten,
Sofie
Reply from Energie.be
Hi Stéphane, Thank you for your positive review and sharing this with us! Kind regards, Sofie
Issues sorted!
Energie has taken the time to sort out the issues I had with them. To be honest I think they are the best so far out of all the providers I had previously used. They just have to be a bit careful with their invoicing and show kindness towards their clients. My energy and home payments including insurances are priority billings and I take them seriously. But when providers try to cheat, it hinders payment possibilities.
I do recommend their ability to seek solutions.
Thank you!
2 March 2026
Unprompted review
Reply from Energie.be
What a wonderful review! Thank you for sharing your feedback with us. Our mission is to make the energy market as simple and clear as possible. Glad to hear we're succeeding at that. 💛
With energetic regards,
Sofie
No nonsense approach
No nonsense approach. After all, it's selling energy, right. No problems so far, so I can't comment on their client service yet.
29 August 2025
Reply from Energie.be
We couldn't agree more with you! Thank you for sharing this with us 💛 Kind regards, Sofie from Energie.be
One of the good provider in Belgium but customer service is 😒
One of the good provider in Belgium, overall good price but one less star as there is no good customer service, been waiting for response for days . How long you can talk to the bot who has few limited scripts to respond..
9 December 2025
Reply from Energie.be
Hi Saurabh, thank you for sharing your review with us! Sorry to hear you had no good experience with our customer service. This is not what we stand for. And in general we respond to emails within 7 hours. I checked your case for you and see that a colleague helped you, if you still have questions please do not hesitate to send us another email. We'll pick this up right away and get back to you!
Energetic greetings, Sofie from Energie.be
Could see few others at a better price…
Could see few others at a better price and also the app is not convenient to use
24 December 2025
Reply from Energie.be
Hi Ram, Thank you for taking the time to share your feedback. Regarding our prices: we continuously strive to keep our energy rates as competitive as possible by closely following the market prices. Both new and existing customers always benefit from the same sharp rates, without temporary promotions.
As for the app and customer zone: we try to keep it as simple as possible. We are, however, working on an update of the consumption overview, which will be unrolled soon. We always welcome feedback, so please feel free to e-mail us with any improvements.
Thank you again for your review.
Energetic greetings,
Sofie
Customer service is TOP!
3 December 2025
Reply from Energie.be
Dag Patrick,
Bedankt voor je positieve review en je ervaring met ons te delen! Fijn om te lezen dat je zo tevreden bent. Dit geef ik zeker door aan de rest van het team. 🌞
Met energieke groeten,
Sofie van Energie.be
Reply from Energie.be
Thank you for your positive review!
I am sorry but can we normalize having…
I am sorry but can we normalize having a telephone number to reach an energy provider company?
They are trying to charge us for 6 months before for the time when an old tenant lived in the appartement while I live there for 2 weeks. The main problem is they have no contact number neither understanding of my situation in the email and they keep charging me. Onto another provider.
17 September 2025
Unprompted review
Reply from Energie.be
Hi Noémie,
Please know that we are always willing to find a solution. If the previous tenant's consumption was incorrectly charged, this can always be rectified by signing an energy transfer document. You would normally have filled this in on the day you moved in.
However, I cannot find your name in our system. Please contact us at support@energie.be and ask for Louise.
I will make sure the right colleague looks into your case and helps you correctly.
Kr,
Louise
Prices have increased
Prices have increased. A shame their messages are only in flemish which I don’t speak, that’s life!!!
1 September 2025
Reply from Energie.be
Hi Kelly,
I understand that this can be frustrating! At the moment our standard messages are in Flemish/Dutch, but you’re always welcome to contact our customer service in English—we’ll be happy to help you further.
With energetic regards,
Sofie from Energie.be
Reply from Energie.be
Thank you so much for your positive words! This means a lot for us!
With energetic regards,
Sofie from Energie.be
Reply from Energie.be
Thank you for your positive review!
Kind regards,
Sofie, Energie.be
Good customer service and competitive rates
I'm satisfied overall — the service is reliable and the pricing is transparent.
21 July 2025
Reply from Energie.be
Thanks for your kind words and positive review!
Kind regards,
Sofie from Energie.be
Reply from Energie.be
Eenvoud trekken we inderdaad door in alles wat we doen. Fijn om te horen dat deze aanpak ook geapprecieerd wordt.
Met energieke groeten,
Louise
Reply from Energie.be
Ik begrijp dat een hoge afrekening ontvangen niet fijn is. Maar weet dat je afrekening hoger dan verwacht is omdat jouw afrekening minder dan een jaar én voornamelijk wintermaanden betreft. Het seizoenseffect is hier de boosdoener.
Je maandelijkse voorschotten bedragen één twaalfde van de geschatte jaarkost. Maar natuurlijk verbruik je in de winter meer dan in de zomer. Tijdens de koudste maanden betaal je dus eigenlijk te weinig. Dat verschil compenseer je tijdens warmere periodes. Die compensatie is echter nog niet gebeurd wanneer je jaarafrekening geen twaalf maanden bestrijkt en de warmste maanden niet inbegrepen zijn. Je hebt dan eigenlijk te weinig voorschotten betaald, maar wel al veel verbruikt. Gelukkig doet dit effect zich maar éénmalig voor.
Hopelijk brengt dit ook meer duidelijkheid.
Met energieke groeten,
Louise
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