Been thinking about this for months. Lost my full - blooded Portuguese wife to cancer last fall and still need to communicate in the language from time to time to time… so this will now be my transl... See more
Company replied
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The product itself is very interesting. However, you lost my trust because of the following. Your advertisement is saying "The translator works offline". And when I was placing my order I saw somethin... See more
Company replied
Process was fairly straightforward, and being able to pay via paypal was convienient. The negative were all the add ons after loging in on the site. this should be spelt out prior to jumping onto the... See more
Company replied
Easy enough to follow, but I felt it is deceptive that it is extra for offline, and yet only 19 languages are available off line. However it does give an option to not take up offer at each option.
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Enence
Hello Marcia,
Thank you so much for your 5-star review and for sharing that you found it easy to order. We’re glad to know the process worked smoothly for you.
If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
It does not work always
It does not work always. If you purchase this item make sure that you are going to use it within two months. I purchased it ahead of my trip and tried to use it and it did not work !! Lost my money.
19 July 2026
Unprompted review
Reply from Enence
Hello Sally,
We apologize for the inconvenience you experienced with your device.
Rest assured, we will take all the necessary steps to review what happened and assist you further. To do that, we need to locate your order in our system.
We have already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://enence.com/contact-2
To access and verify your order information, we kindly ask you to provide:
- The email address used to place the order
- The order number from your confirmation or invoice
Thank you for bringing this to our attention and giving us the opportunity to look into it.
Enence Support Team
My Birthday Present To Myself Today!
Been thinking about this for months. Lost my full - blooded Portuguese wife to cancer last fall and still need to communicate in the language from time to time to time… so this will now be my translator. - FRM
PS.
This is my birthday present to myself today!
22 July 2026
Unprompted review
Reply from Enence
Hello Frank,
Thank you for sharing this with us, and we are truly sorry for your loss. It means a lot that you chose Enence to help you stay connected with the Portuguese language and the memories it holds for you.
If you ever have any questions about using your translator or need assistance, our customer service team is here to help: https://enence.com/contact-2
Warm regards,
Enence Support Team
It was easy to order
20 July 2026
Unprompted review
Reply from Enence
Hello Terry,
Thank you for sharing your feedback and for the 4-star review.
We’re glad to hear that you found it easy to place your order. If you have any suggestions on how we could improve your experience further, we would be happy to hear from you through our customer service team: https://enence.com/contact-2
Enence Support Team
Was very easy to navigate and purchase
Was very easy to navigate and purchase. Thanks
19 July 2026
Unprompted review
Reply from Enence
Hello Keith,
Thank you for your review and for sharing your experience with us. We’re glad to hear the website was easy to navigate and that your purchase went smoothly.
If you ever have any questions or need assistance with your order, our customer service team is available here: https://enence.com/contact-2
Enence Support Team
This thing is a pure piece of CRAP!
This thing is a pure piece of CRAP!
It only captures the first few words of the conversation and when you complain to the company and want a refund, they keep stalling by telling you to keep sending them videos of the problem
DO NOT BUY IT and save yourself numerous headaches and broken promises
I can confirm that this company has immediately done NOTHING to rectify their not-fit-for-use product. Despite promises about how they are so sorry and want to get to the bottom of the problem, I still have 2 worthless translators that do not translate more than several words. They obviously have the capacity to rectify the problem, so it must be they just do not want to. This addition is added 21 July 2026
4 July 2026
Unprompted review
Reply from Enence
Hello Thomas,
Thank you for taking a moment to share your feedback with us! I’m really glad to hear that your concern has been addressed, and I truly value your input as it helps us continue to improve our services.
If you have any more insights to share or need further assistance, please don’t hesitate to reach out to me directly at https://enence.com/contact-2. When you do, including "Trustpilot - Enence" in the subject line will help me find your case quickly and provide the personalized support you deserve.
I appreciate your engagement and look forward to hearing from you!
Warm regards,
Janna Torres
Enence Customer Care Manager
Low cost offer.
17 July 2026
Unprompted review
Reply from Enence
Hello Andrew,
Thank you for your positive review and for highlighting our low-cost offer.
If you have any questions, feedback, or need any assistance with your experience, please contact our customer service team here: https://enence.com/contact-2
Enence Support Team
I want to use it offline but it doesn’t…
I want to use it offline but it doesn’t work otherwise
15 July 2026
Unprompted review
Reply from Enence
Hello Richard,
We apologize for the inconvenience.
We are investigating the details of your case regarding offline use and will get back to you as soon as possible. For further assistance and to review the specifics of your device, please reach out to our customer service team here: https://enence.com/contact-2
Thank you for your patience.
Enence Support Team
In my experience
In my experience, the product is of very poor quality and does not work as advertised. The translations are inaccurate, the device is slow, and it is practically unusable for everyday use. In my opinion, the actual product does not match what was promised during the sale.
I am very disappointed with this purchase and consider it a waste of money. Based on my experience, I would not recommend this product to anyone. If you are considering buying it, I strongly recommend being very cautious so that you do not waste your money.
15 July 2026
Unprompted review
Reply from Enence
Hello Anna,
I hope you're doing well! I wanted to reach out again regarding your review, as I previously tried to connect with you to discuss your concerns and see how I can assist. Since I haven’t heard from you yet, I want you to know that my offer to help is still very much open.
I genuinely want to understand your experience better and work with you towards a resolution that fits your needs. If it’s convenient for you, please contact me directly at https://enence.com/contact-2 and use “Trustpilot - Enence” in the subject line. This will help me quickly access your case and provide the support you deserve.
Your feedback is truly valued, and I’d love the opportunity to continue our conversation whenever you’re ready.
Warm regards,
Janna Torres
Enence Customer Care Manager
The product itself is very interesting
The product itself is very interesting. However, you lost my trust because of the following. Your advertisement is saying "The translator works offline". And when I was placing my order I saw something like this "If you want an offline option pay extra"
14 July 2026
Unprompted review
Reply from Enence
Hello Mike,
Our sincerest apologies for the confusion and frustration caused by the messaging around the offline functionality and extra payment option.
We understand how important clear and consistent information is, especially when it comes to key features like offline use, and we take your feedback very seriously. Rest assured, we are already investigating this case to better understand what happened and how our advertisements and checkout information were displayed.
If you would like us to review your specific order details, please reach out to our customer service team here: https://enence.com/contact-2
Thank you for bringing this to our attention and for giving us a chance to correct this situation.
Enence Support Team
… easy to handle!!!
13 July 2026
Unprompted review
Reply from Enence
Hello Dietmar,
Thank you so much for your 5-star review and for sharing your feedback. We’re happy to hear that you find our product easy to handle!
If you ever have any questions or need assistance, please feel free to contact our customer service team at https://enence.com/contact-2
Enence Support Team
It works great but I don't get to use…
It works great but I don't get to use it that often
12 July 2026
Unprompted review
Reply from Enence
Hello Holland,
Thank you for taking the time to share your feedback and for your 4-star review.
We’re glad to hear that it works great, though we understand it can be frustrating if you don’t get to use it as often as you’d like. If there is anything specific that’s making it difficult to use more frequently, or if you have any questions about features or settings, our customer service team will be happy to assist you: https://enence.com/contact-2
Thank you once again for your review and for choosing Enence.
Enence Support Team
Easy to order
12 July 2026
Unprompted review
Reply from Enence
Hello Anne,
Thank you for your 5-star review and for sharing that you found it easy to order – we really appreciate your feedback.
If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2
Enence Support Team
I had such high hopes but was dissappointed
I had such high hopes as I purchased and prepared my translator for my trip to Japan. I must say the staff and customer service at the company were exceptionally helpful in correcting some errors I made when ordering (the purchase process kept wanting to add on and add on to the order and select an array of options).
However, upon my first attempt to use the device in Japan was very disappointing. I had my phone with the app running, very strong internet connection but the translation after I spoke was painfully slow. Although the translation was very accurate, it took as long as 30 seconds for the translation to come out. The people I was trying to ask a question of got impatient and tired of waiting to hear what I said. Then while waiting we would try to communicate by pointing and basic English. Perfect interpretation, but much too slow for conversation.
23 June 2026
Unprompted review
Reply from Enence
Hello,
I'm sorry to hear about your recent experience.
Thank you for sharing your email address on Trustpilot regarding your case. Unfortunately, I was unable to locate any orders in our database that match the information you provided.
To assist you further, could you please provide the email address used during the purchase, as well as the order ID number found at the top of your purchase invoice? The order ID should either be 8 digits long (e.g., #12345678) or a combination of 7 characters that may include both letters and numbers (e.g., ab1cd23).
I look forward to your response so we can promptly address your concerns.
Additionally, you can update your review on Trustpilot or reach out to us via our contact form at https://enence.com/contact-2, using the subject line "Trustpilot – Enence." Thank you once again for choosing us, and we look forward to serving you!
Thank you for your cooperation in this matter.
Best regards,
Janna Torres
Enence Customer Care Manager
Too many special offers
11 July 2026
Unprompted review
Reply from Enence
Hello John,
Thank you for sharing your feedback and for your 4-star review.
We understand that too many special offers can feel overwhelming, and we appreciate you taking the time to let us know. Your comment is valuable and will be shared with our team as we review how we communicate promotions in the future.
If you would like to share more details or adjust your preferences, please contact our customer service team here: https://enence.com/contact-2
Thank you again for your feedback.
Enence Support Team
just clear and informative process
10 July 2026
Unprompted review
Reply from Enence
Hello Kinga,
Thank you for taking the time to leave us a 4-star review and for your kind words about our clear and informative process.
If you have any suggestions on how we could improve your experience even further, please feel free to share them with our customer service team here: https://enence.com/contact-2
Enence Support Team
too many extra selling goods as many…
too many extra selling goods as many customers do not want to buy thank you
7 July 2026
Unprompted review
Reply from Enence
Hello Daniel,
Thank you for your feedback and your 5-star review.
We’re sorry if the additional offers during the purchase process felt excessive. Your comment is very valuable and will be shared with the relevant team so we can improve the experience for our customers.
If you have any further comments or concerns, please contact our customer service team here: https://enence.com/contact-2
Enence Support Team
Reply from Enence
Hello Alain,
Thank you for your review and for sharing your experience with us.
We’re glad to hear you found our service very fast, and we truly appreciate your 4-star rating.
If you have any additional feedback or if there is anything we can do to improve your experience further, please feel free to reach out to our customer service team here: https://enence.com/contact-2
Enence Support Team
Another foreign product that's a waste…
review withdrawn...return refund processed as requested. Add: interesting that I'm getting all this attention once I posted a review on Trust Pilot! Hmmm...
29 June 2026
Unprompted review
Reply from Enence
Hello Jim,
I completely understand your frustration regarding your experience, and I'm truly sorry to hear that it didn’t meet your expectations. Your feedback is important to us, and I would appreciate the chance to address your concerns more personally.
If you’re willing to share more about what went wrong, please reach out to me directly at https://enence.com/contact-2. I want to ensure we resolve this in a way that satisfies you. When you contact me, just include "Trustpilot - Enence" in the subject line so I can easily find your case.
Alternatively, feel free to call our support line at +1 (659) 224-2131 and mention your Trustpilot review for quicker assistance.
Thank you for taking the time to communicate your thoughts, and I hope to hear from you soon so we can work towards a better resolution.
Best regards,
Janna
Enence Customer Care Manager
Good and bad re your site for purchase
Process was fairly straightforward, and being able to pay via paypal was convienient.
The negative were all the add ons after loging in on the site. this should be spelt out prior to jumping onto the site prior to purchase.
3 July 2026
Unprompted review
Reply from Enence
Hello Brian,
Thank you for your review and for sharing this feedback.
We’re glad to hear the process was straightforward and that paying via PayPal was convenient. We’re sorry for any frustration caused by the add-ons appearing only after logging in. Your comment about making these options clearer earlier in the process is very valuable, and we will forward it to the relevant team for consideration.
If you would like to share any additional details or have further questions, please contact our customer service team here: https://enence.com/contact-2
Enence Support Team
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