Eastbourne Motoring Centre Reviews 

98
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

When we arrived a couple of days ago, we were searching for an electric car to replace our diesel engine. Steve was wonderful and great help, he showed us a variety of cars and showed us the R... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of being taken care of by Steve for a second time. Steve has made the experience incredibly simple and we are extremely grateful for his advice. He always has a smile on his face a... See more

Company replied

Rated 5 out of 5 stars

It was a smooth and friendly manner throughout the dealing by Steve and Liam. This made our meeting relaxed with the clarity of explanation of transaction for car trading and finance.

Company replied

Rated 5 out of 5 stars

Bought car a little while ago from Uckfield branch - car I'd seen on their website was actually sold the day before! But they had a vehicle almost identical at Eastbourne - which they moved over t... See more

Company replied

Company details

  1. Car dealer
  2. MOT Centre
  3. Vehicle Repair
  4. Fiat dealer
  5. Suzuki dealer
  6. Used car dealer

Written by the company

Established in 1969, Eastbourne Motoring Centre has been proudly serving our local community for nearly 60 years. Based in Eastbourne and Uckfield, we are authorised main dealers for BYD, Leapmotor, Suzuki, Vauxhall and Fiat, with our Uckfield site representing BYD and Suzuki for nearly 10 years. We offer a wide range of new and approved used vehicles. Our dedicated aftersales team provides manufacturer-approved servicing, repairs and genuine parts, as well as servicing and maintenance for all makes and models. We are committed to delivering honest advice, quality workmanship and excellent customer service at every stage of your motoring journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

98 reviews

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4.6

All reviews

(98)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a friendly conversation and welcoming atmosphere.

It was a smooth and friendly manner throughout the dealing by Steve and Liam. This made our meeting relaxed with the clarity of explanation of transaction for car trading and finance.

15 July 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive feedback from your sales experience. We look forward to being of service to you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

10/10 would recommend

When we arrived a couple of days ago, we were searching for an electric car to replace our diesel engine.

Steve was wonderful and great help, he showed us a variety of cars and showed us the Renault Zoe that we have now purchased.

He was very indepth and showed us around the car and all its controls perfectly. We felt very secure in this purchase.

If we ever need another car or are in the market, we will definitely be coming back to EMC Vauxhall.

14 July 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive feedback with regard to the service you received from our sales executive Steve Davies. We hope you are enjoying your new Zoe and look forward to seeing you again soon! Best wishes EMC Team

Rated 5 out of 5 stars

Thank you Steve!

We had the pleasure of being taken care of by Steve for a second time. Steve has made the experience incredibly simple and we are extremely grateful for his advice. He always has a smile on his face and offers a brilliant personalised service. Thank you!

11 July 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive feedback with regard to the service you received from our sales executive Steve Davies. We look forward to seeing you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

Great service from Xander

Great service from Xander, he did so well with my mothers purchase i came straight back to buy a byd through him as well! Great staff, great service!

28 May 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive feedback on the service you received from Xander. We hope to see you again soon! Best wishes EMC Team

Rated 5 out of 5 stars

Adam at Uckfield was fantastic

Adam at Uckfield was fantastic, really helpful and made the whole process of buying my second hand car easy. Wasn’t pushy at all and found the perfect car for me, thank you.

15 May 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive feedback regarding the service you received from Adam. We hope to see you again soon! Best wishes EMC Team

Rated 5 out of 5 stars

I had an excellent experience with Ben…

I had an excellent experience with Ben at EMC. From start to finish, Ben was professional, knowledgeable, and genuinely helpful throughout the whole process. He took the time to answer every question, explained everything clearly, and made buying a car completely stress-free. There was never any pressure — just honest advice and outstanding customer service.

Ben went above and beyond to make sure I was happy with the purchase, and his communication was excellent the entire time. I would highly recommend both Ben and EMC to anyone looking for a smooth and trustworthy car buying experience. Five-star service all around.

8 May 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive comments with regard to the customer care you received from our Sales Executive Ben. We look forward to being of service to you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

Motability

Kienan was very friendly, knowledgeable, and helpful when I went to enquire about getting a car through Motability. Everything was easy to go through and I was fortunate enough to be able to pick my car up within a week. I've been using EMC for a number of years now and would definitely recommend using them to get a car.

6 November 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive comments with regard to the customer service you received from our Sales Executive Kienan. We hope you are enjoying your new car and look forward to being of service to you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

Great experience in buying our car

Great experience in buying our car. Kienan was super helpful in getting things sorted for us. Would certainly go back again.

14 August 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and positive feedback on the sales experience with Kienan. We hope you are enjoying your new car and look forward to being of service to you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

Amazing service, friendly and knowledgeable staff

Alec greeted us warmly and answered all our questions regarding which car would suit our needs best. He was very knowledgeable about each car and the specifications. It was so each to order the car. Alex was so friendly and helpful. We would definitely recommend BYD Uckfield and Alex and the team. Amazing service.

11 April 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and positive feedback on the service you received recently from Alec and our team at Uckfield BYD. We look forward to seeing you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

Had an appointment booked with Ben

Had an appointment booked with Ben, whilst waiting for Ben, another salesman Phil came over and helped and was extremely helpful! Would recommend going in and seeing them!

10 March 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and positive feedback regarding your recent visit to our showroom and the service you received from our team. We look forward to seeing you again soon. Best wishes EMC Team

Rated 1 out of 5 stars

Left high and dry

An 86 year old friend bought a 2020 Suzuki Ignis (10000 miles) from EMC in February last year. It came with 12 month warranty and breakdown cover. The car did break down in January. My friend called the given number but couldn’t get through. He called EMC three times; they told him to keep trying. At no time did they check if his problem was solved. Of course nothing happened so he had no alternative but to call a local garage. The car was recovered and a badly worn clutch replaced for £800. He had driven the car for just 1000 miles. I contacted EMC and there was no apology for not supporting him properly when he couldn’t contact Suzuki breakdown and no surprise that they’d sold a car with a clutch which lasted such a limited time.
Their strap line is ‘assuring you of our best intentions at all times’ which seems ironic to me. If EMC is prepared to sell cars to older customers then they really should take better care of them.

5 January 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We are surprised and disappointed to read your one star review posted on behalf of our customer, given that we have been in communication with you and fully explained the assistance we provided to your friend on the day of his unfortunate vehicle breakdown.
The Ignis was supplied with Suzuki warranty which included complimentary roadside assistance and recovery. Our customer experienced difficulties in getting through to the Suzuki helpline so our call centre assisted him. He declined the Suzuki assistance when it was realised that the clutch may require replacement, believing it may not be covered under warranty and made the decision to arrange his own local recovery and repairs.
Without having been given the opportunity to see the vehicle and investigate the clutch issue, we are unable to ascertain whether the repairs would have been covered under his Suzuki warranty policy.
The recorded telephone conversations confirm that our call centre assisted our customer effectively and were helpful and polite. We highly value ALL our customers.

Rated 5 out of 5 stars

Kienan was brilliant and really…

Kienan was brilliant and really efficient thank you so much!

10 February 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and kind comments. We look forward to being of service to you again soon. Best wishes EMC Team

Rated 1 out of 5 stars

Rip-off merchants

My Vauxhall hybrid car, under manufacturer's warranty, developed an intermittent fault. When I took it to EMC Uckfield, they could not find anything wrong with it and charged me £140 for diagnostics. Two days later, the warning lights returned and have been on for a week, and another two days later, the electric motor stopped working.
I have now got to take it to another Vauxhall dealer (who only charges £85 for diagnostics).
Plus staff were rude.

9 January 2026
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for your review. We are genuinely sorry to hear that you were not satisfied with our service when you visited us and that despite our best efforts, we were unable to identify any legitimate faults with your vehicle, when your vehicle was with us there were no warning lights illuminated on the vehicle and no running issues, there were trouble codes stored in the vehicle relating to the brake & throttle pedals being pressed at the same time. We are more than happy to discuss this further so we can assist you. We wish you all the very best. Kind regards EMC Uckfield Team

Rated 2 out of 5 stars

Get a proper inspection done before purchase.

Having purchased cars before from this dealership in the past I was confident that I should again. In May I purchased my 2019 Suzuki swift with approx 30000 one owner from new. Lovely looking car. Was informed that any clutch issues had been resolved when I initially inquired. After a while I noticed that at higher revs and speed on open road that the engine was over running / clutch slipping. I hadn't noticed before as just been driving local roads. Eventually when it was pointed out to me that there may be a issue with clutch I contacted EMC around Nov. Booked in for inspection, at a fee. Was informed, Worse case cenario approx £1400 for a new clutch as may not be covered under warranty as wear and tear and surprisingly told previous owners driving habbits may be a contribution .At this point I'd only done 4000 miles. I therefore decided to get a very well established and respected independent assessment, and repair quote. £600 for new clutch. However on further inspection turns the gear box had leaking oil into clutch housing for some time. hence the issues that I had been experiencing.Total cost including labour for new clutch AND gearbox repair £1005. Lessons learnt. In future however reputable a company may be,I won't trust anything I'm told about a car and have it independently checked before driving it of the forecourt.

30 November 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for confirming your name and vehicle details, enabling us to access our records here and investigate your concerns.
We understand that your vehicle was booked in with our team for investigations on 4/12/25 but you subsequently cancelled the appointment.
Without having been given the opportunity to inspect your vehicle, we were only able to offer quotations as requested for replacement components over the telephone.
Clutches are considered to be wear and tear items, their replacement is therefore generally not covered under warranty if the clutch is found to be worn out. However, if the clutch is found to be failing due to external influences such as a gearbox oil leak, the cost of both repairs would potentially be covered by the warranty policy. In order for us to have raised a claim, we would need to have submitted our report with images of the oil leak and affected components requesting a decision from Suzuki warranty. Regrettably we were not given this opportunity.
This issue would not have been identified through visual inspection of the clutch or sealed gearbox unit unless the oil leak was significant enough to be seeping through the housing; which it was not at our time of inspection in April 2025.
We are genuinely sorry that you did not give us the opportunity to investigate your vehicles clutch issue or feel able to discuss your concerns with us directly rather than via a review platform.
We hope to be of service to you again in the future and would like to assure you of our best intentions at all times.
Kind regards EMC Team

Rated 5 out of 5 stars

Ben was really helpful with finding me…

Ben was really helpful with finding me my car. He made it really easy and wasn’t pushy. Amazing handover and the car is immaculate, would highly recommend.

12 December 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive comments. We hope to be of service to you again soon and wish you a very Merry Christmas! Best wishes EMC Team

Rated 5 out of 5 stars

Purchase of car from EMC

I recently purchased a second hand Astra from EMC under the Spoticar system and was hugely impressed with the professionalism shown by the sales executive who helped me.
I had travelled down from the Midlands and was a little short on time but he still managed to expedite the sale. So I was able to see, and test drive the car that day and was able to drive it away the following day after an MOT and a Valet!
Everything was explained properly and the paperwork completed appropriately in that time.
This was quality service, for which I am most grateful

25 November 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We Thank you for your much appreciated 5 star review and positive feedback on the service you received from our sales executive. We hope you are enjoying your new purchase and look forward to seeing you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

We purchased a car from Eastbourne…

We purchased a car from Eastbourne Motoring Centre and I have to say, the whole experience was seamless and an absolute pleasure. We were looked after by Kienan and he was just brilliant, from start to finish he really looked after us and his knowledge was amazing, he found us the right car at the right price and was just lovely to deal with! You are lucky to have such an amazing salesperson and if he ever wants a job, we would take him in a heartbeat! Thanks for everything.

15 November 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and kind comments with regard to the service you received from Kienan. We hope you are enjoying your new car and look forward to being of service to you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

Great trade in price

Great trade in price
No hard sales and everything explained well

19 November 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

We thank you for your much appreciated 5 star review and positive feedback, and hope to be of service to you again soon. Best wishes EMC Team

Rated 5 out of 5 stars

We are very happy with our purchase and…

We are very happy with our purchase and found the staff at EMC to be helpful and efficient.

29 September 2025
Unprompted review
Eastbourne Motoring Centre logo

Reply from Eastbourne Motoring Centre

Thank you for your much appreciated 5 star review and positive feedback. We hope to be of service to you again soon. Best wishes EMC Team

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