Excellent delivery, excellent packaging, kept me updated all the way, the only little complaint I had if any was I couldn’t take any extra guarantee out on it. But that still won’t stop me shopping wi... See more
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See what reviewers are saying
The product was everything that I had expected and I'm very pleased with it. A little more communication with me after the order had been received would have been welcome (to have an idea of the leng... See more
I compared the prices of a Bergion 16200 bushing machine and some companies were charging £4,995 for exactly the same item with exactly the same accessories the Dynagem were selling for £1999.00. Why... See more
Bought a set of 3 punches for £29. Expected reasonable quality for almost £10 each but they are poor, no better than cheap amazon stuff. Told non-refundable. Poor attitude, poor customer service, woul... See more
Company details
- Jewellery Equipment Supplier
- also in
- Gemologist
- Jeweller
- Jewellery Designer
- Jewellery shop
- Wholesale Jeweller
Written by the company
Dynagem is a dealer and retailer of Jewellery and Watch Making Parts and Tools plus Gold, Diamonds, Jewellery and Watches as well as other Jewellery Industry related services we also sell to the trade as well as direct to retail customers.
Contact info
22 Hatton Garden, EC1N 8BA, London , United Kingdom
- +44 (0) 3300438008
- info@dynagem.co
- dynagem.co
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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they supplied what was ordered what…
they supplied what was ordered what more can you ask for
Poor quality and poor customer service
Bought a set of 3 punches for £29. Expected reasonable quality for almost £10 each but they are poor, no better than cheap amazon stuff. Told non-refundable. Poor attitude, poor customer service, wouldn't use again.
I ordered a gemsparkle box
I ordered a gemsparkle box, only thing i received was an email to say that the order is placed.
No tracking, no further details. Live chat or phone doesn't work. I just lost £500.
Avoid at all costs, and on companies house the company was dissolved in 2021. Wonder why their website is still active. SCAM SCAM SCAM
Kept informed regarding order
Disappoints big time
Disappoints big time
In the beginning, I receive a message that they tried to contact me, but I was not available. This never happened then finally I find the product I go pick it up. I come home and he’s not working. I sent you guys message and one of your working guy text me back oh there is no issue. You can go fine. The technical people of our company and they will fix your issue is this is a joke or what either you send me a new machine or you give me my money back, please
Reply from Dynagem
18K Gold Calibration Disc for GemOro…
18K Gold Calibration Disc for GemOro Auracle Testers worked as stated, made life so much easier for identifying the other Carats, 9ct, 14ct, 22ct that I have in my possession.
Many thanks 👍
Great service and recommend 100% for…
Great service and recommend 100% for all buyers of gold testing acids and.machines,
Great product at a very good price.
After searching ebay looking for a tester for gold and finding one for almost £1400 i thought id search about . I found the exact same one for a fraction of the price from a genuine distributor and some robbing toerag was charging over 3 times the price. Arrived very quick and seems to do what it os supposed to do . So overall i am very happy.my only gripe is that it does not do silver unlike the trustimatrix, but that is £1200 and hard to get without preorderin.
There products are absolutely brilliant and lovely and they keep you updated.
Excellent delivery, excellent packaging, kept me updated all the way, the only little complaint I had if any was I couldn’t take any extra guarantee out on it. But that still won’t stop me shopping with you in the future as I absolutely love your products. Thank you so much Dynagem.
The site allowed me to order an item
The site allowed me to order an item. It was then later cancelled because it was not in stock and I had to wait a week for the refund.
Placed order and paid for there item…
Placed order and paid for there item back on the 28th December. Heard nothing since.
Always get a great Service
Order cancelled - still waiting for refund.
Ordered a tool paid for item.
Less than 24hrs later I had email saying order cancelled and refund will be issued.
Refund is still pending.
Reply from Dynagem
The best deal by far!
I compared the prices of a Bergion 16200 bushing machine and some companies were charging £4,995 for exactly the same item with exactly the same accessories the Dynagem were selling for £1999.00. Why do some companies way over charge? I’ll never know. Before anyone asks.it was for exactly the same item and parts in the same case and brand new. All I can say is a big well done and thank you to Dynagem! It arrived very quickly also.
We ordered our photo box almost three…
We ordered our photo box almost three weeks ago and still haven’t received it . After a week or so we received an email to say there was a two week delay but since then nothing . This is an expensive item and I expected to at least be given an accurate timeline . I keep been sent emails to review an item I’ve yet to receive but nothing to let me know when it might arrive . I k ow these things happen but I think it would be a better service if you provided more information about when it would arrive
Reply from Dynagem
Quick delivery thankyou
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