Dynagem Reviews 

51
•
TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent delivery, excellent packaging, kept me updated all the way, the only little complaint I had if any was I couldn’t take any extra guarantee out on it. But that still won’t stop me shopping wi... See more

Rated 4 out of 5 stars

The product was everything that I had expected and I'm very pleased with it. A little more communication with me after the order had been received would have been welcome (to have an idea of the leng... See more

Rated 5 out of 5 stars

I compared the prices of a Bergion 16200 bushing machine and some companies were charging £4,995 for exactly the same item with exactly the same accessories the Dynagem were selling for £1999.00. Why... See more

Rated 1 out of 5 stars

Bought a set of 3 punches for £29. Expected reasonable quality for almost £10 each but they are poor, no better than cheap amazon stuff. Told non-refundable. Poor attitude, poor customer service, woul... See more

Company details

  1. Jewellery Equipment Supplier
  2. also in
  3. Gemologist
  4. Jeweller
  5. Jewellery Designer
  6. Jewellery shop
  7. Wholesale Jeweller

Written by the company

Dynagem is a dealer and retailer of Jewellery and Watch Making Parts and Tools plus Gold, Diamonds, Jewellery and Watches as well as other Jewellery Industry related services we also sell to the trade as well as direct to retail customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

51 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(51)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality and poor customer service

Bought a set of 3 punches for £29. Expected reasonable quality for almost £10 each but they are poor, no better than cheap amazon stuff. Told non-refundable. Poor attitude, poor customer service, wouldn't use again.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a gemsparkle box

I ordered a gemsparkle box, only thing i received was an email to say that the order is placed.

No tracking, no further details. Live chat or phone doesn't work. I just lost £500.
Avoid at all costs, and on companies house the company was dissolved in 2021. Wonder why their website is still active. SCAM SCAM SCAM

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappoints big time

Disappoints big time
In the beginning, I receive a message that they tried to contact me, but I was not available. This never happened then finally I find the product I go pick it up. I come home and he’s not working. I sent you guys message and one of your working guy text me back oh there is no issue. You can go fine. The technical people of our company and they will fix your issue is this is a joke or what either you send me a new machine or you give me my money back, please

10 May 2026
Dynagem logo

Reply from Dynagem

There was no need to write a false and fake review. We never at any point sent you a message saying that we tried to contact you and you were not available; that is a complete lie. We have contacted you to say we are happy for you to return the machine to us so we can investigate the issue, and where we find a problem, we will be happy to replace the machine with a brand new unit.

Rated 5 out of 5 stars

Great product at a very good price.

After searching ebay looking for a tester for gold and finding one for almost £1400 i thought id search about . I found the exact same one for a fraction of the price from a genuine distributor and some robbing toerag was charging over 3 times the price. Arrived very quick and seems to do what it os supposed to do . So overall i am very happy.my only gripe is that it does not do silver unlike the trustimatrix, but that is £1200 and hard to get without preorderin.

8 March 2026
Rated 1 out of 5 stars

Order cancelled - still waiting for refund.

Ordered a tool paid for item.
Less than 24hrs later I had email saying order cancelled and refund will be issued.
Refund is still pending.

15 October 2025
Dynagem logo

Reply from Dynagem

The order was cancelled and refunded because the item was out of stock, as indicated in the order cancellation. Your Refund has also been processed and completed.

Rated 5 out of 5 stars

The best deal by far!

I compared the prices of a Bergion 16200 bushing machine and some companies were charging £4,995 for exactly the same item with exactly the same accessories the Dynagem were selling for £1999.00. Why do some companies way over charge? I’ll never know. Before anyone asks.it was for exactly the same item and parts in the same case and brand new. All I can say is a big well done and thank you to Dynagem! It arrived very quickly also.

7 October 2025
Rated 2 out of 5 stars

We ordered our photo box almost three…

We ordered our photo box almost three weeks ago and still haven’t received it . After a week or so we received an email to say there was a two week delay but since then nothing . This is an expensive item and I expected to at least be given an accurate timeline . I keep been sent emails to review an item I’ve yet to receive but nothing to let me know when it might arrive . I k ow these things happen but I think it would be a better service if you provided more information about when it would arrive

25 July 2025
Dynagem logo

Reply from Dynagem

We sincerely apologise for the delay in shipping your order, but due to short supply and high demand for this item, we are still experiencing some delays in receiving stock, so the shipment of your order may take longer than expected.

If you wish not to wait and want to cancel your order for a full refund, please let us know, and we will process that for you immediately. If you are happy to wait, then please ignore this message, and we will ship your order immediately once we have the item in stock.

Rest assured, we are working as fast as we can to ship your order. This delay has occurred due to circumstances outside of our control, and down to manufacturing and supply delays over which we have no control.

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