Dreamland UK Reviews 

Terrible returns process!
All communication is AI.
Have found it impossible to obtain a returns address. Window for returns is only 2 weeks.
Avoid ordering online from Dreamland UK!

I need to return a blanket that doesn’t fit. Returns are at purchaser’s cost, which I knew when I bought the item. BUT nowhere on the website is the return address given! Live chat is not working. I have contacted the company by email who say they will answer in two days. The return needs to be sent within a ridiculously short timeframe. How difficult is it to put a returns address with the item or on the packaging? Very poor process for the customer.

I ordered two heated throws and they very quickly arrived. Customer service were very quick to respond. A very happy experience. 5 🌟 well deserved 👏

Great service from Alessia who helped me with getting some changes made.

Lovely product and fast delivery - fantastic!!!

I had missed my collection deadline from my designated pick up point due to illness so I contacted bellissima customer service and Alissia was very helpful and arranged a new delivery for me to my home address. They were really quick to respond
I was so grateful as these were gifts for my daughters 18th birthday
Customer service was spot on
Thank Alissia

Alessia dealt with the issue and was very helpful, clear and concise. The replies were prompt. Overall a great experience.

I purchased a velvet mustard blanket as a mothers day gift. Unfortunately it stopped working after a month. I contacted the company and they were very helpful; no hassle. They took back the old one free of charge and sent out a replacement one.
My mum loves it and has bought another for my dad, who I think was hogging it :)
Even though the first product was faulty, they fixed it without fuss so I'd use them again.

Exceptionally helpful customer services, who went above and beyond to arrange a refund. The product ordered was no longer needed although I am sure it would have been high quality after previously researching heat pads.
I would not hesitate to order again from this company.
Angela

The product was great quality but didn’t meet my physical needs. Dreamland UK customer service was excellent -responsive and fast

Alessia done a great job in handling my complaint. I had a problem with a heated throw, purchased from Dreamland. I now have a replacement on the way. Very professional service. Thank you.

Our dealings with Dreamland have been excellent. Their products are safe and highly controllable. We had issues with one side of a dual electric underblanket being faulty and they were quick and responsive in replacing it.

Have been buying from dreamland for many years. Blankets usually last about 5 years which is reasonable. I’ve had my new one for less than one year and it’s already turning itself off randomly and refuses to start.
Seems like it’s been programmed to stop working after a short time so you buy another.
Wouldn’t be the first company to start doing this. Do you not realize that people will not buy from you again if you start doing this. So dishonest.

My order was attended to quickly and clearly.
However I got it wrong and a day later asked for a refund,
again sorted very efficiently and refunded.
We use two of Slumberlands blankets, they work well and are easy to use.

The Dreamland Customer Service Team solved my problem of how to return my faulty under blanket for my bed. Once she had all my information she told me how to post it back and on proof of postage had a replacement for my blanket sent out to me that day. That is what I call really excellent prompt service, thank you.

I have reported receiving an electric blanket with yellow stains since 18 May! Customer service keep postponing any solutions. This is unacceptable. I want my money back please!

Marino was lovely as anything on the little river today genuinely a really friendly person

I had a dreamland snuggle that stopped working after 3months. Didn't have a receipt. After some back and forth emails Alissa sorted it out and I was sent a replacement. I am pleased with the service. Janet .

The remote controller on my Snuggle up Throw suddenly stopped working correctly.
Alessia from customer support was very helpful and explained how it use the control correctly. Within a few days Alessia arranged for me to return the throw and a new one has now been dispatched.
First class customer care,.Thank you

Great product which has been a lifesaver whilst working from home!
It did eventually develop a fault but the customer service team were brilliant and very quickly resolved the issue fully. Communication throughout was excellent. I’m very pleased I chose to buy from Dreamland.

Top customer support. Our mattress warmer developed a problem after a few months of use. Following a short exchange of emails, I was asked to return the broken warmer. I sent it back (postage paid by Dreamland) and within days a replacement item arrived at our door, free of charge. Dreamland support could show other companies how support is done properly.