Direct Ferries Reviews 31,474

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and well-guided booking process, highlighting the clarity and ease of navigation of the website. People appreciate the availability of various options and timings, making it simple to secure ferry tickets. Many consumers found the booking process easy to understand, even for first-time travelers. While opinions on pricing, the app, and overall service are more varied, the booking process stands out as a consistently positive aspect. Some reviewers mention that they found great deals and that Direct Ferries offered better prices compared to booking directly with ferry companies. However, others express concerns about additional fees and occasional issues with bookings.

Based on these reviews

Rated 4 out of 5 stars
Verified

Site well programmed. Information always clearly displayed. Did not realize until later that QR Code was sent as link. Thought we had to print tickets. No printer available on vacation.

Rated 4 out of 5 stars
Verified

Comparing prices between different companies and even alternative routes is very handy. The booked price was cheaper than directly at the ferry company. The check-in info for Ceuta ("latest 2h prior t... See more

Rated 4 out of 5 stars
Verified

It wood be helpful to know where the Duane cabin is located on your ship. A few passenger had to go back on the ship for the stamp.

Rated 4 out of 5 stars
Verified

First... a very good Dog Lounge... The Rest is fine too... no critics! Me, as a German traveller, would miss better food on the maindeck... And not always Fish&Chips and other chunkfood....... See more

Rated 5 out of 5 stars
Verified

The travel with the VIKING LINES will be an unforgettable travel from Stockholm over Åland to Turko in Finland. Although the weather was rainy at the beginning, it became calm. The small cabin w/o win... See more

Rated 3 out of 5 stars
Verified

Direct Ferries hat bei Buchung von Rechner oder Laptop kein VISA 3D-Secure, wodurch man nur über Handy buchen kann!! Oder Paypal. Bei Paypal jedoch keine Umbuchung möglich! Auch nicht trotz Versi... See more

Company replied

Rated 5 out of 5 stars
Verified

Directferries offered me various options for getting to the British Isles. We chose the Hook van Holland to Harwich option and completed our booking for the summer holiday in 2025 with just a few cl... See more

Rated 5 out of 5 stars
Verified

I searched the Internet for the best offer on ferry tickets from Rotterdam to Hull and for the dates I wanted to travel, Direct Ferries had the best offer. I found the booking process straight forwa... See more

Rated 5 out of 5 stars
Verified

I have changed my review - the very friendly customer service made it possible to solve the problem quickly. Thank you very much! I am happy to give it five stars. ***** positiv: price is ok - negat... See more

Company replied

Rated 3 out of 5 stars
Verified

My bookings were not confirmed for hours which turned into a double booking. It took my hours to fix the problem. You are having serious software problems. Not good

Company replied

Rated 3 out of 5 stars
Verified

Buying was easy enough, loved the direct comparison of ticket prices of the Interislander and Bluebridge. However, upon arrival, I learned that there is a delay of 3h - something I reckon I should ha... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first ferry trip. Direct Ferries is responsible for the booking, not the trip itself. While there was a huge traffic jam and not enough people working at the port, which delayed the trip b... See more

Company replied

Rated 3 out of 5 stars
Verified

Found it a bit complicated booking a cabin for the overnight trip Harwich - Holland. One cabin is included in the price but I didn't want bunk beds. Now I have confirmation for 2 cabins!

Company replied

Rated 3 out of 5 stars
Verified

Booking and payment was easy. However, showing limited availability during booking process and charging additional fees at the end of the booking procedure, claiming fees are charged by the ferry com... See more

Company replied

Rated 3 out of 5 stars
Verified

Booked for a ferry over the Channel. Price was very much better than a direct booking at the website of the company of the ferry. Booking was easy. However, the service fee of 8 EUR is shown only at... See more

Company replied

Rated 3 out of 5 stars
Verified

Did Not work as expected. Only Three of Four bookings went Fine. One failed even though the Input was identical We did Not Receive the confirming mail.

Company replied

Rated 5 out of 5 stars
Verified

Not my first time i normally c7t out the middle men bit when the rooms are cheaper and you normanly save around 100 bucks going with direct

Rated 5 out of 5 stars
Verified

I go to Mallorca many times by car, I like the service, the cabins are good. Both directions, Barcelona to Palma and Alcudia are easy going.

Rated 5 out of 5 stars
Verified

After going on the homepage of some ferry companies, i found ferries direct the easiest to understand, and got a great deal... Super👌

Rated 5 out of 5 stars
Verified

Everythink is easy to fill in. We slways book with Directferries. We visited the cyclades already several times.

Rated 5 out of 5 stars
Verified

The staff was nice and helpful (showing you what gate to go ect). The drive was fast and easy, it was faster than going with a ship. U get 10mins before “boarding” and the toilets are clean.

Rated 4 out of 5 stars
Verified

The booking process is quite simple. I’m using the app, but I have to re-enter the vehicle and passengers every time from scratch. That could be saved for the next booking. Therefore one star less.

Rated 5 out of 5 stars
Verified

The booking was quite easy to do with some reading. Remember to unclick the chairs if you book a cabin. I really had little problem.

Rated 5 out of 5 stars
Verified

The ferry went on time, everything was fine! Very nice staff: Professional, helpful and polite at all times! Thank you - will book again soon!

Rated 4 out of 5 stars
Verified

Everything went really well, but I can’t see my ticket after the check-in. It says, it has been downloaded but it doesn’t show where and I can’t find it anywhere. That’s not a problem of the browser o... See more

Rated 5 out of 5 stars
Verified

The booking process is very well guided. The needed information is given. Everything worked well.

Rated 5 out of 5 stars
Verified

As always very pleased with the service, had to change the date of booking and was done no problem.

Rated 5 out of 5 stars
Verified

Instructions were easy to follow even if you’re not a seasoned traveler.

Rated 5 out of 5 stars
Verified

We found the trip times and dates we needed at a very nice discounted rate. Highly recommended!!!

Rated 5 out of 5 stars
Verified

Easy to navigate the website, good variations of prices and timings offered, easy to book

Rated 4 out of 5 stars
Verified

Online booking is simple and easy though the service fee is considerably high.

Rated 5 out of 5 stars
Verified

The website is comprehensive and user friendly and booking is easy.

Rated 4 out of 5 stars
Verified

All was good and information required was given. Good work. Thank you

Rated 4 out of 5 stars
Verified

Always quick and easy! Regarding COVID-19 I wish there was a tiny bit more information about restrictions or check-in time / procedure for both France and Britain. During lock down time you were techn... See more

Rated 5 out of 5 stars
Verified

Very fast service. Unfortunately I had to change my travel date so I had to return the ticket. And I received a great refund service 👍

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Company details

  1. #6 of 15 best companies in Ferry service
  2. #70 of 92 best companies in Travel deals

Written by the company

Direct Ferries ist der weltweit führende unabhängige Händler für Fährtickets. Mit einer Auswahl von über 4412 Fährüberfahrten und mehr als 901 Häfen weltweit, nutzen wir Echtzeitpreise und Verfügbarkeiten, damit Sie jederzeit und überall über unsere Webseite oder App Fähren vergleichen und buchen können. Bei Direct Ferries erhalten Sie das beste Preisleistungsverhältnis für Ihr Geld. Wir bieten Ihnen Tickets der größten Fährgesellschaften für die beliebtesten Reiseziele weltweit zu wettbewerbsfähigen Preisen. Entdecken Sie auf unserer Webseite Häfen, Routen und eine Fülle von nützlichen Informationen, die Ihnen bei der Planung Ihrer Reise helfen. Unser einfaches Suchtool für Fährbuchungen stellt sicher, dass Sie die perfekte Überfahrt für sich finden, und garantiert Ihnen den besten Preis und maximale Einsparungen. Für Reisende, die auf der Suche nach den beliebtesten Reisezielen und Fährüberfahrten sind, bietet Direct Ferries alles, was Sie brauchen. Von ikonischen Strecken wie Dover nach Calais, die das Vereinigte Königreich mit Frankreich verbinden, bis hin zu malerischen Fahrten über die griechischen Inseln bietet unsere Plattform eine Vielzahl von Optionen. Erkunden Sie die atemberaubenden norwegischen Fjorde oder segeln Sie zu den bezaubernden Balearen vor der Küste Spaniens. Egal, ob es die sonnenverwöhnten Strände des Mittelmeers oder der raue Charme der schottischen Highlands sind, Direct Ferries bietet Ihnen nahtlose Buchungsmöglichkeiten für Ihre Traumziele. Mit unserer benutzerfreundlichen Webseite und App ist die Planung Ihres nächsten Abenteuers nur ein paar Klicks entfernt. Wir prüfen täglich bis zu 1 Million Preise und helfen unseren Kunden dabei, jährlich über eine Million Fährfahrten zu planen. Deshalb vertrauen uns mehr als 7 Millionen Kunden, Tendenz steigend.


Contact info

  • 2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom

  • directferries.de

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Satisfactory

Easy booking, user-friendly website, easy check-in, ferry was clean, toilets were clean. Staff were very friendly.
ferry was delayed 40 minutes.

27 October 2025
Rated 2 out of 5 stars
Verified

Left 20minutes late and took 1.15h

Left 20minutes late and took 1.15h

22 October 2025
Direct Ferries logo

Reply from Direct Ferries

Hello Henrik.

Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.

We are sorry that your sailing was delayed, we understand how frustrating this can be. Due to the nature of sea travel delays and cancellations can happen from time to time and whenever we receive notification of such changes, we will notify affected passengers by SMS and email. In most cases cancelled sailings or changes to the sailing time are caused by bad weather and the decision is made for the passenger's safety.

We're sorry again for the inconvenience caused but we hope you can appreciate that delays and cancellations are beyond our control. 

Kind regards, 
Direct Ferries

Rated 1 out of 5 stars
Verified

Kind of a scam

Kind of a scam. Just go to the Website of the ferry operators and save 25%

17 October 2025
Direct Ferries logo

Reply from Direct Ferries

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way. Direct Ferries is a booking platform that allows customers to compare different ferry operators and routes all in one place. We don’t set or alter the operators’ prices — we simply apply a small booking fee for the convenience of using our service.

We appreciate your feedback and will continue to work on improving price transparency and the overall customer experience.

Kind regards,
Direct Ferries

Rated 1 out of 5 stars
Verified

No help with wrong booking.

No help with wrong booking.
Then thru Gremalldi directly and swift and good support!

16 October 2025
Direct Ferries logo

Reply from Direct Ferries

Hi

Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.

We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Our aim is always to provide the highest level of customer service and we're very sorry that we've fallen short on this occasion. 

Unfortunately we are bound by the operator's terms and conditions and our colleague informed you about it.

If you need anything else let us know.

Kind regards, 
Direct Ferries

Rated 1 out of 5 stars

Book a ticket/rebook a ferry - communication

Booking a ticket is quickly and easy. But rebook to another day when you’re missed a ferry was not clear for me how to do this.
Big minus point I that I can’t reach them by phone. So I contacted the ferry by myself. But I got no confirmation by email, only via phone contact from P&O. It’s not possible because I didn’t make the booking with direct ferries first. That’s confusion me. And I’m chatting since one hour with the service help desk and I didn’t get any solution. It’s nothing against the service people. They are lovely but the company took a wrong way to communicate with customers. Bye

7 October 2025
Unprompted review
Direct Ferries logo

Reply from Direct Ferries

Hello Sophia,

Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us identify areas where we can improve.

We’re very sorry to hear that your experience did not meet expectations — both yours and ours. Our goal is always to provide the highest level of customer service, and we apologise that we fell short on this occasion.

Unfortunately, as no booking reference was provided, we’re unable to investigate your complaint further. If you could share your Direct Ferries reference (starting with DFP), we’ll be happy to look into this for you.

Kind regards,
Direct Ferries

Rated 1 out of 5 stars
Verified

Checkin is not working well

Checkin is not working well. No confirmation mail ( as agreed) with link for the checkin process. And a big discussion with unfriendly guy on board. Thats big fun. Unreal and poor

29 September 2025
Direct Ferries logo

Reply from Direct Ferries

Hello,

Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.

We are truly sorry to learn that your experience did not meet expectations, both yours and ours. You should have received a separate email with a link to check-in, however, It shouldn't have been an issue at the port to travel.

Please accept our sincere apologies once again. Your feedback will be pass on to the operator to further investigate the issue and make improvement, thanks for understanding.

Kind regards, 
Direct Ferries

Rated 3 out of 5 stars
Verified

Software Problems created headaches

My bookings were not confirmed for hours which turned into a double booking. It took my hours to fix the problem. You are having serious software problems. Not good

25 September 2025
Direct Ferries logo

Reply from Direct Ferries

Hello,

Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with the booking process and the double booking. We understand how frustrating this must have been and appreciate you bringing it to our attention.

Please rest assured that we are continually working to improve our systems to prevent such issues in the future.

Kind regards,
Direct Ferries

Rated 1 out of 5 stars

Direct Ferries is Incapable of replacing incorrect tickets

Direct Ferries issues tickets with a wrong (reversed) crossing and is unable to rectify this. Dover-Calais is changed in Calais-Dover. E-mails with clear request are not being read.or correctly interpreted.People of the helpdesk keep repeating the same mistake.
Complaints are not taken seriously.

18 September 2025
Unprompted review
Direct Ferries logo

Reply from Direct Ferries

Hello,

Thank you for taking the time to share your feedback. 

We are truly sorry to learn that your experience did not meet expectations, however, this is an online booking and was confirmed with the details entered when making the booking.
We can see that our colleagues replied to your request to amend the routes as your reservation was non refundable.

Kind regards, 
Direct Ferries

Rated 5 out of 5 stars
Verified

An unforgettable travel from Sweden to Finland

The travel with the VIKING LINES will be an unforgettable travel from Stockholm over Åland to Turko in Finland. Although the weather was rainy at the beginning, it became calm. The small cabin w/o windows was fine, and we could rest for a few hours. The only thing we didn't understand was the washing robot of the large windows that was spilling yellow water.

24 July 2025

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