dictate2us - Industry Leader in Transcription & Translation Reviews 

1,360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its professionalism, high quality, and remarkable efficiency. Many people commend the staff for their helpfulness, friendly demeanor, and understanding approach to customer needs, making interactions pleasant and productive. The personalized customer care is frequently noted as outstanding. Reviewers frequently mention the quick response times and fast turnaround, often receiving services much sooner than expected, which is greatly appreciated. This commitment to efficiency ensures a smooth process from start to finish, with many customers expressing high satisfaction and a strong likelihood of repeat business due to the clear communication and attentive support provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the team's dedication, expertise, and... See more

Staff

Customers had positive experiences with staff, expressing sincere appreciation for the excellent service and... See more

Response time

Users describe positive interactions with response time, highlighting the impressive responsiveness and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's reliability,... See more

Quality

People report positive experiences with quality, highlighting the high-quality translations and services... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Italian police check documents translated to English. The finished product was great. The service was really fast, one day turnaround. Another aspect very important to me is customer service. It... See more

Company replied

Rated 5 out of 5 stars

I recently used the dictate2us service and I’m very happy with the result. The transcription was done quickly and accurately, and the presentation was very professional. The whole process was s... See more

Company replied

Rated 5 out of 5 stars

Daryl went out of his way to explain what I needed for the French authorities and also patiently went through all my questions and decisions. I was very pleased with the service. The translation wa... See more

Company replied

Rated 5 out of 5 stars

My translation process was handled with a high quality, fast and efficient that reflect professionalism Thank you Ethan, Ben, Linguist and the rest of thee team for an exceptional service. I will re... See more

Company replied


Company details

  1. #1 of 9 best companies in Translator
  2. #1 of 7 best companies in Association or organisation
  3. #1 of 4 best companies in Audio Transcription Service
  4. #1 of 3 best companies in Medical transcription service
  5. #1 of 4 best companies in Transcription service
  6. #1 of 2 best companies in Typing Service

About dictate2us - Industry Leader in Transcription & Translation

Written by the company

We are ranked the No.1 Translation, Transcription and Proofreading Agency worldwide (Trustpilot Trustscore 4.9, in the Translator, Audio Transcription Service, Medical transcription service, and Typing Service categories for the last 7 years.

dictate2us was established in 2006 to bring high quality, reliable and trusted transcription, translation and proofreading support services to a large range of sectors.

We tailor our services for organisations, institutions and individuals by allocating a specialist with sector-specific experience and expertise to each project. This ensures our customers benefit from a rapid, accurate and user-friendly experience.

Our highly trained specialists operate to a 99% accuracy rating, which provides total peace of mind whatever your sector and requirements.

We are committed to providing transparency and accuracy across our entire portfolio of services. Outsourcing your transcription, translation and proofreading needs to d2u will reduce the need for expensive in-house support and remove the inconvenience of holidays, sickness and potential employment issues, saving you time and money.

Our strict Data Protection policy provides assurance that your files are in safe hands. We are fully GDPR, Cyber Essentials, Security Scorecard and ISO 27001 compliant along with being Cyber Essentials Plus certified.

Should you require further support, we offer full training and advice to ensure you get the most out of our range of services.

Keep your information secure

Written by the company

Keeping your information safe and secure is our top priority.
We only use dictate2us employees who have active disclosure checks, and as part of their full time employment contracts, they have a strict confidentiality agreement that is signed. We also adhere to industry best practices for encryption and data protection of data on our servers.

We guarantee quality, accuracy and fast turnaround times!

Unparalleled and unlimited customer service to answer any of your questions or queries.

We pride ourselves in offering extensive quality assurance and unbeatable post-completion support with a one year guarantee on the work we return.

Contact info

Need a quote?

We can help with Transcription, Translation & Proofreading.

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,360)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and service

The documents were delivered sooner than possible due to an urgent work requirement. Happy with the quality of the work

22 July 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Excellent proof reading and editing.

Excellent proof reading and editing.
D2u characterised by prompt and polite service of staff which extended beyond usual office hours.
Return of work was vastly improved by clear and concise suggestions for enhancing presentation and clarity of work in line with relevant style requirements.

22 July 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Excellent service from dictate2us

Excellent service from dictate2us! The translation was extremely accurate and the turnaround time was impressively fast. I needed certified translations for a university application under a tight deadline, and they delivered exactly what I needed, on time and with great attention to detail. Highly recommend!

1 July 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for the excellent service provided by the team in completing the translation project.

Despite the very tight deadline, the team delivered a high-quality translation with remarkable efficiency and professionalism. The responsiveness, attention to detail, and commitment to meeting the required timeframe were truly impressive.
The dedication and expertise ensured a smooth process and a successful outcome, even under significant time pressure.

It was a pleasure working with such a reliable and customer-focused team.

3 June 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Daryl was extremely helpful with myself…

Daryl was extremely helpful with myself today! I made a mistake on the website but Daryl still helped me with a query on a translation. Fantastic support!

9 June 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Reliability

The efficient, friendly service.

5 June 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Web site easy to navigate and user friendly
Easy processes
Rapid turnaround

15 May 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

My translation process was handled with a high care and professionalism

My translation process was handled with a high quality, fast and efficient that reflect professionalism
Thank you Ethan, Ben, Linguist and the rest of thee team for an exceptional service. I will recommend your company to everyone. Bless you guys and thanks again. Louise Clement

13 May 2026
Unprompted review
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Great communication

Great communication from Daryl - always happy to help.

13 May 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Quick and efficient

Overall very good, prompt and efficient customer service and the translations I asked for were done quickly.

7 May 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Top class

Top class, prompt, professional
Thoroughly recommended.

22 April 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Fast, efficient, helpful

Needed some documents translating from English to Russian. Edan explained the options & prices, responding very quickly to messages and then delivered the translation faster than agreed. Excellent service. The top of my list for future translation requirements.

20 April 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

As a first time user

As a first time user, I was extremely happy with their service and 1000% recommend it. Responses to my emails were quick and the price wasn't expensive for what I needed to translate.

7 April 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

Rated 5 out of 5 stars

Great service

Great service, interpreter not only translated the meeting but aided with the facilitating of the meeting, would highly recommend and look forward to working with them again.

29 March 2026
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Reply from dictate2us - Industry Leader in Transcription & Translation

Thank you for your review.

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