I bought it as a gift, the person who received it really likes it. The delivery time to Germany is very long, totally understandable, I always receive the product quickly from other shops...
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dropship shop. You can buy the stuff on aliexpress for far les. Prices start at 59 euro for an bracelet thats 2.50 on alie. Dont fall for it! Ps bought 2 vouchers at vakantieveilingen but decided not... See more
Company replied
It was a very good accessory, especially whenever I went outside the di lusso necklace was really nice, because the design was really elegant with any outfit that I wear.
Company replied
After having a problem wity my necklace I sent an e-mail to the company. The guy named Barry answered to me very fast and professionally. Thank u
Company replied
Company details
Written by the company
Di Lusso Jewels : Excellence since 1919
Contact info
Postbus 747, 5201AS, 's-Hertogenbosch, Netherlands
- info@di-lusso.nl
- di-lusso.com
3.9
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was perfect
26 November 2025
Reply from Di Lusso
Goedemiddag Vera,
Perfect en 5 sterren, dat is echt wel fantastisch om te mogen ontvangen! Dank je wel hiervoor en we wensen veel plezier van de armband.
Groet,
Di Lusso
Excellent and fast delivery I was very…
Excellent and fast delivery I was very satisfied thanks Di lusso
27 August 2025
Reply from Di Lusso
Goedemiddag Ngenevy,
What a superb review, thanks a lot for this! Beautiful words together with the 5 stars, we really appreciate it. Enjoy wearing your new watch!
Greetings,
Di Lusso
It was a very good accessory
It was a very good accessory, especially whenever I went outside the di lusso necklace was really nice, because the design was really elegant with any outfit that I wear.
25 June 2025
Reply from Di Lusso
Dear Ma,
Thank you so much for your beautiful review, we really appreciate it! 5 stars with such nice compliments, superb! Enjoy your jewelry set.
Greetings,
Di Lusso
Dropship shop
Dropship shop. You can buy the stuff on aliexpress for far les. Prices start at 59 euro for an bracelet thats 2.50 on alie. Dont fall for it! Ps bought 2 vouchers at vakantieveilingen but decided not to Use them after visiting the store, checken the prices and used ai search of the items leading to the above conclusion. 🤷♂️
15 May 2025
Unprompted review
Reply from Di Lusso
Dear Robert,
Thank you for all your additional information, this clarifies a lot.
Let us first state that we do not function as a dropship shop as you indicate. If you do further research on our site you will also come across our address details which are simply in the Netherlands. We also ship from the Netherlands and we also offer direct service from the Netherlands and this service is greatly appreciated. You can also find those experiences here.
Regarding the comparison of the products using AI and any other tools. There will absolutely always be products online, this does not automatically mean that these products are the same (e.g. material, composition), despite the fact that these products resemble each other. We also offer jewelry and watches that are manufactured in China, however these jewelry are manufactured under our brand name and under our conditions. We import these to the Netherlands and then offer them. The service that we provide in addition is completely Dutch and we hold them in high regard.
Although you of course have the right to draw a comparison in this way and base your conclusion on this, this is an experience that is not based on purchases. However, we would like to thank you for sharing your experience in this way.
Greetings,
Di Lusso
Reply from Di Lusso
Dear Sam,
Thank you very much for your pleasant review. Appreciate the 5 stars for our customer service!
Regards,
Di Lusso
I received my package on time.
2 July 2024
Reply from Di Lusso
Dear Bobette,
Thank you for your beautiful review! How wonderful that the package was delivered to you on time. We hope you enjoy wearing the jewelry set!
Greetings,
Di Lusso
You get what you see on the website
You get what you see on the website, the quality is amazing and it good for all classes of people.
23 June 2024
Reply from Di Lusso
Dear Ernest,
Wow, such beautiful words paired with 5 stars, really great! We really appreciate your review and wish you a lot of fun wearing the jewelry and watch.
Greetings,
Di Lusso
Stylish and well made jewelery
I love all the jewelery pieces and a watch i ordered from your shop and wearing it daily. It looks classy and well made
7 May 2024
Reply from Di Lusso
Good morning Nidhi,
Thank you for your lovely 5-star review! It's great that the watch and earrings are so popular and that you enjoy them every day. We really appreciate your compliments, we are very grateful for that.
Greetings,
Di Lusso
Reply from Di Lusso
Dear Mary,
Thanks for your beautiful review, we really appreciate it! Enjoy the necklace!
Regards,
Di Lusso
I just love your service ❤️
8 January 2024
Reply from Di Lusso
Dear Imuetinyan,
And we love you! ❤ Thank you so much for your kind words together with the 5 stars, we really appreciate it! Enjoy wearing your watch!
Regards,
Di Lusso
Reply from Di Lusso
Good afternoon Syabilla,
Thank you so much for your 5-star review, really appreciated! Nice to read that the necklace was received fast and safe, but also gets a big like. Enjoy wearing your necklace!
Regards,
Di Lusso
came broken
8 November 2023
Reply from Di Lusso
Good afternoon Kazimierz,
Thank you for your review. We are sorry to read that the product arrived defective, we apologize for this! We would like to resolve this for you and would like to ask you to report this via info@di-lusso.nl. If you would like to provide your report with a photo or video showing the problem, this will speed up the process considerably. We would like to see your message appear so that we can offer you a solution. Once again our apologies for the inconvenience.
Greeting,
Di Lusso
Gift
I bought it as a gift, the person who received it really likes it. The delivery time to Germany is very long, totally understandable, I always receive the product quickly from other shops...
7 November 2023
Reply from Di Lusso
Dear Greta,
Thanks for you wonderful review with 5 stars, really appreciated! Nice to read that it was so well received as a gift! Regarding the lead time to Germany, we calculate approximately 6 working days. We will certainly take your feedback regarding other shops into consideration. Wish the person who received the bracelet a lot of fun wearing it!
Greeting,
Di Lusso
Box never arrived to my adress
Hello,
I never receive my box … what i can do in this case ?
The delivery service sent me a e-mail like the box arrived to my adress but i never receive the box
22 June 2023
Reply from Di Lusso
Dear Edgar,
Thank you for the message through out Trustpilot. How unfortunate that the package has not been delivered. We will contact you out of our customer service to help you. You will receive a message in a short notice and we will look for a solution for this problem.
Sorry for the inconvenience.
Greetings,
Di Lusso
Update:
Thanks Edgar for your reply and letting us now that you've received the package yesterday, we appreciate it! Enjoy wearing the necklace!
Greetings,
Di Lusso
Reply from Di Lusso
Goodmorning Alexandra,
Beautiful review, 5 stars, thanks! We adore you!
Regards,
Di Lusso
I haven't recieved my package
25 February 2023
Reply from Di Lusso
Dear Liana,
What a pity that the package was not delivered. We checked your details and see that the package was delivered last Saturday. We also replied to your email about this with this information and hope to receive a response from you soon. Of course we will look for the right solution.
Greeting,
Di Lusso
Love the jewels
19 January 2023
Reply from Di Lusso
Dear Angelique,
And we love you! Thanks for these words and 5-star review, we appreciate it!
Regards,
Di Lusso
Levering was snel
14 January 2023
Reply from Di Lusso
Goedemorgen Conny,
Top dat we zo snel hebben kunnen leveren aan je, dit doen we graag! Veel draagplezier van het collier!
Groet,
Di Lusso
After having a problem wity my necklace…
After having a problem wity my necklace I sent an e-mail to the company. The guy named Barry answered to me very fast and professionally.
Thank u
16 September 2022
Reply from Di Lusso
Dear Jona,
Thanks for your 5-star review! Very nice to read that our customer service did so well in solving the issue with your necklace. Enjoy wearing your jewelry!
Regards,
Di Lusso
Best ever 👍
Received in good condition as well as good email with the shipping process ✅😊
13 August 2022
Reply from Di Lusso
Dear Jewell,
Thanks for you excellent review. Enjoy your watch!
Greeting,
Di Lusso
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.