Devon Bay Solutions Reviews 

Josh was really helpful and arranged emergency help to get our window sorted. The person that came was wonderful. I was confused by receiving this from dbs. I guess they are subcontracted by Wesleyan. I was also confused by the fact that I seem to have two separate policies from Wesleyan. For a time I had two companies offering emergency help.

Without an absolute doubt i would recommend in an instant i needed my keys replaced the 2 men that came could not of done more they polite and went above and beyond my friend had to get a locksmith out not part of devonbay but paid hy herself he was sooo rude and thankfully i have this on my home insurance with covera home emergency i would recommend in an instant the ladies on phone from first contact really were fantastic and helpful thankyou so much i was ao thrilled i gave the lads £10 to get a drink certainly would of been more if i got a locksmith deserved 5 stars i even called after to express my gratitude

Still no sign of the payment.

Brilliant service.
Thanks Josh!
At a time of stress and panic, one call to Weslyan, and all was sorted.
Thanks to the locksmith too. Less than ten minutes and the front door was open. No damage to the door.
A big thank you again.
Regards
Ryszard

Josh was very helpful and professional. He streamlined through everything smoothly wish wonderful customer service.

It was a relief to be connected to an out of hours team. I had been worried I had missed the ‘working day’. I felt very reassured by Jess’ professionalism that I was in capable, understanding and knowledgeable hands. Everything was perfectly explained and I left the call feeling encouraged and clear on the next steps.

Professional, friendly and efficient service.

The loss adjusting division (Devon Bay Loss Adjusters) to which this company is attached (though they deny it) will lie and use any means necessary to deny a valid claim. Our home had water damage clearly caused by heavy rainfall in the early spring. We provided independent reports and MET weather data showing we had the 7th wettest February since records began. They also sent out someone to survey the damage that we later learned did not hold the qualifications to conduct such an assesment. If you get assigned to Sureya Rain or Andrew Canham they will both put you through months of back and forth emails constantly changing the story and moving the goal posts. These people are supposed to help those who have experienced loss and damage to their home (quite a substantial amount in our case) but they are more interested in giving you the run around and not responding to multiple emails and dodging calls.

Jess was super helpful, very professional and just really lovely to talk to which has been the first time in this whole process of my car being written off so it was really appreciated ☺️

A huge thank you to Jess for being incredibly helpful in resolving my issue. She listened carefully, showed genuine empathy, and provided the solution I needed very quickly.

Her service was truly exceptional and deserves more than five stars! ⭐️⭐️⭐️⭐️⭐️

Thanks once again, Jess!

She is lovely thanks for everything

They do not stick to their IPID. They lie at every turn, gas light you that you haven't provided documents, and ask for the same sh*t weeks and weeks and week in a row, to simply avoid paying out.

RLP is suppose to cover Landlords for unpaid rent.

We submitted two claims, with everything they required, all legitmately served and uploaded in MAY.

It is now nearly August, and no payout.

They say the payout for one of our properties has been with the banks for (checks calendar) - 3 weeks?!

BACS takes 2 hours maximum.

Scam.

This company deserves a 10 star review if it were possible.
I've experienced, high level professionalism and patience in not such a straightforward situation. Alisha, did all that was possible to assist me with my claim, showing knowledge in her field and overcoming what I thought were insurmountable barriers.
Very grateful and would recommend this company.

Steph was very friendly and made it simple

Compassionate, thoughtful, friendly help and advice. Efficient handling of call. Clear explanation of next steps and timescales

I was attended to quickly and I was guided properly on the steps to take.
Easier than I actually thought.
Nice

Very stress free conversation plus friendly and informative

Katie Mott at Devon Bay Solutions is very professional and helpful. Whilst for me it is still very early days in the legal process, I have every faith in Katie's ability. Katie is rational and is able to judge a situation objectively. She is friendly, approachable and genuinely cares about her clients and works hard to get the best outcome for them.

Jess was friendly, patient and supportive.

Handling a difficult situation early in the morning can be daunting, yet Lily demonstrated genuine empathy throughout the call, attentively listening to each concern raised. She clearly outlined her course of action and the resolutions that could reasonably be expected, all whilst maintaining a professional and honest tone about the likely outcome.

It was a pleasure having Lily handle the matter, and I wish her all the best.

Thanks, Lily.