Devitt Reviews 

I’ve been with Devitt’s for cover on my Triumph Trophy for a couple of years. Yesterday (Saturday) I had a (thankfully) small accident, where a driver reversed into my stationary vehicle and has admitted full liability.
I tried to notify Devitt as soon as I got home and was horrified to find that the supposed 24/7 claim line states the following. “Our office is closed now. Our hours are 09.00-17.00, Monday to Friday, please call back then.
I triple checked the number and tried several times - always the same recording.
God help me if I had needed genuine emergency assistance from my insurers. In 40yrs of riding I have never come across this appalling absence of service before. Are Devitt’s in financial difficulty?

The price were very good, but the service was given by the staff member that I dealt with was very very helpful so well done to him and I think he’s a great ambassador for your company

So it was murder tryna get thru to devitt with all the changes its been Going thru almost imposibble then got thru to jo bates and she sorted out my policy, oi devitt, give her a bonus she deserves it. The three stars are hers not devitts, come on devitt get it back. Again thank u jo bates

Devitt have renewed my insurance policy twice. I have tried to call them multiple times to resolve the situation.
I have been on hold for periods ranging from 11 to 35 mins.
I have received no response from them whatsoever.
Please do not use this company for your insurance needs as they do not seem to care about their customers and their service standards appear to be dreadfully low.
If I could give a 0 star review, I would.

Helpful and friendly staff gave a clear and concise description of cover offered.
No additional excess clauses hidden in the small print.
I would recommend to Devitt to others seeking a reliable service.

Frustrating!!!
Tried to cancel renewal of policy and automatic renewal. First couldn’t get onto the website after trying to log in , too many reference numbers, then tried to ring and spent ages hanging on the phone so hung up. So I emailed on Friday 28/8/26 requesting cancellation and asking for confirmation, not even an automated reply. Tried again today to get on the website and succeeded but got to the cancel auto renewal section, oh dear it’s not possible to cancel due to a technical fault. Only way to do it is to call and be in a massive queue.
I have emailed them twice to cancel the policy as it’s impossible to do it any other way.
Not happy at all

Numerous issues.
1. I can't set up an online profile, their online system is awful.
2. Took over 30 minutes to get them on the phone for a renewal price.
3. I wanted a renewal price 24 days before but they say they can't issue a renewal price until 20-21 days.
4. The sales assistant on the phone was obviously under time pressure and was rattling through sentences at a rate of knots - it was clear he wanted me off the phone quickly.
Nah, thanks all the same, I'll go somewhere else.

Impossible to get hold of them...and this for a renewal. Give them a skip.

Great renewal quote.

Call handler Joanne Neil helped me renew today, very helpful and professional. Thank you excellent service

Just had a default for a missed direct debit first in years and i get that. Personally i think giving a default for a missed direct debit which was then paid on the next one is severe. Yes non payers but a glitch? On top
Of the £25 fee. Just shows not there for the customer its all about them. Go to benetts or bikesure

Having received an email from the Caravan & Motorhome Club about their insurance (via Devitt) and a promise to beat my renewal quote by £25, I called Devitt for a quotation.

Firstly, the lady I spoke to was the most abrupt and "mumbly" person I can ever remember speaking to on the phone. It honestly sounded like she hated her job and just wanted to be anywhere else other than on the phone to me. This didn't inspire confidence.

After answering all her many questions about the vehicle, type of cover, drivers, etc, she said she would call me back shortly with my quote.

A month later, I've still never received that call.

Will I waste my time calling back next year for another quote? Not a chance.

I was genuinely surprised to receive a payment from Devitt completely out of the blue regarding an insurance policy I had with them almost four years ago. The fact that they took the time to review something from so long ago and make a payment where they believed it was due says a lot about the company’s integrity, reliability and commitment to doing the right thing.

It’s very reassuring to see a company take responsibility and act with such a strong sense of business ethics, even years after the original policy. A really positive experience and definitely deserving of 5 stars. ⭐⭐⭐⭐⭐

Near impossible to contact worst customer service ever

I have been trying to change a motorcycle on my policy with Devitt for 20 days,the phone line on all numbers goes on to hold,I been on hold a number of times up to 45 minutes only for them to cut me off.The callback function on their website does not work,as does the contact us.I have managed to contact via their Facebook page and been promised a callback,which has not happened,I will now try to make a formal complaint.

Just taken out CAMC motorhome insurance. Disappointing to find that this company uses aggressive communication with threats of cancellation if they don’t receive certain documentation in time. In this instance it was a proof of renewal letter from my previous insurer…I have never had to disclose this private information to any other insurer in the past. I question if this private letter is a legal requirement for Devitt prior to the issue an insurance policy, or is it an underhand tactic Devitt uses for obtaining information for marketing purposes. Perhaps Devitt you would care to explain?Reluctantly, having already purchased the annual premium which was mutually accepted by Devitt, I chased down the required document which wasn’t easy and passed it on to Devitt; although I now wish I hadn’t. Impolite, intrusive and aggressive communication from this company is rather worrying and my only hope is that I never have to make a claim with them.

Impossible to contact Customer Services, have wasted so much time waiitng on the phone to be connected to an agent (currently 17+ minutes as I type this) all emails and Facebook messages have also been ignored. Need to cancel my policy as I sold my bike at the weekend
*Edit - finally an agent answered the phone (after the fourth attempt today) ! Policy update was quick and easy - Devitt, please make your customer service more accessible

Absolute disgrace, no customer service, demanding documents after taking payment then cancelling policy, i paid £60+ premium and got £16 back still not insured after they cancelled.

This afternoon I called to revise my policy details. Noah who took my call, made the process very easy indeed. His customer service approach reedified my continued confidence in Devitt Insurance. Many thanks Noah.